Michelle Stumpf Email & Phone Number

Springfield Township, Nj, Us

New York City, New York, Us

Austin, Texas, Us

Leads KCS (Knowledge Centered Service) / Knowledge Management Practices across all areas of the business including:• Leads companies through KCS Implementations enabling them to be successful on the first attempt avoiding any pitfalls other organizations typically encounter along the way regardless of what tools they use.• KCS Certified Trainer leading the KCS Training program having trained thousands in the KCS Principles to date and has also certified several hundred KCS Practitioners as well. • Instrumental in driving KCS functionality enhancement in the RightAnswers knowledgebase software.• Supports sales and pre-sales efforts of RightAnswers knowledgebase software.• Some of these companies include: Facebook, LinkedIn, Sandia National Laboratories, Computacenter, NNIT, ServiceNow, NetApp, Duke Energy, PSCU, Zoom, Dell Boomi, Siemens, Canon, USAA, Kinaxis, PAR Technologies, PointClickCare, Quorum Business Solutions, ICE Data Services, Oracle, Parsons, Allstate, Unisys, Iora Health, Merck, Agilent, Insight, Ricoh, Fiserv, Primerica, and many others.

Basking Ridge, Nj, Us

o SME for Verizon’s Knowledge Management Applicationo Migration of many databases/websites across VZ including Finance, Network, Enterprise, etc.o Created / critiqued site architectures based on industry best practices and provided designs & recommendations for Verizon’s Enterprise KM Systemo Developed a taxonomy / metadata strategy for content so it is easier to isolate, promote, control & find informationo Content analysis, rewriting & optimization including logically organizing content to create exceptional site architectures that are both highly usable and supportive of business goals.o Worked with business partners/clients to establish governance regulations; continued oversight to maintain governance regulations.o Analysis / Strategy of Utilization and Adoptiono Analysis of Reporting Data; managed reporting teams to ensure data provided in reports was correct / complete.o Drove application design working closely with Info Architect on Wireframeso Drove functionality design working closely with several IT teams; compiled detailed design documentso Day to day management of coding, enhancements / defects; Coordination of multiple IT teams throughout VZ including the internal team, search team, database team, reporting team, etc.o Facilitated Daily calls with UAT team prior to application launch reviewing defects/enhancements. Facilitated weekly calls between clients/IT to review current defects, future enhancements, reporting, utilization and adoption, etc.o Conducted / created application trainings, demos and onboarding assistance; created FAQ’s, Quick Reference Guides & extensive RoboHelp user guide to support application.o Advocate/Liaison between IT and business partners in the development and maintenance of the application.o Partnering with Internal Business Partners to relocate their content to VZKnowledge and provide ongoing support.o Continual regression testing of all aspects of the application across three environments: DEV, UAT and PROD

Design and development of retail website, creation of proprietary invitation design templates and marketing and promotional campaigns and associated materials. Deployed eCommerce platform, to include implementing shopping cart and affiliate scripts.

Paris, France, Fr

- Created and maintained Win Center (assisted in large sales pursuits over $5M) Portal showcasing the knowledge and resources available including competitive intelligence, CI Profiles on leading competitors and industry research. - Note: These responsibilities are in addition to the ones listed from May 2000 – April 2004,

--Manager of KLM Support Group (Knowledge, Learning, Methods): managed personnel; restructured & cross-trained team players to be versatile in all aspects of the group, streamlined functions to virtually eliminate repetitive actions using web-based request forms & automated response scripts, analyzed support center request reporting, maintained budget-- External Sources: o Created/maintained website showcasing External Sources from both the Cap Gemini & Ernst & Young orgs; complete with automated request forms/responses, intuitive cross reference grid & applicable research highlights.o Worked as liaison between colleagues, executives & industry analysts; continually analyzed usage ensuring that we were receiving the best possible research for the contract value & that research was relevant to our needs; also researched additional relevant sources.o Created/conducted training sessions on the sources, research techniques & best practices.o Handled light to heavy research requests utilizing many sources-- Knowledgeo Key player in the development of KM standards & continuous process improvemento Collaborated with KM’s & SME’s to create CHS’s or COP’s; trained KM’s to maintain spaces; provided on-going support.o Administrator of Global Knowledge Repository; user access administration, document approvals and filters, bug/issue reporting and server testing.o SharePoint Administrator; creation, formatting and technical support.--- Learningo Developed e-learning solutions o Administrator of both the Global and NA Learning Applicationso Managed processes and functions of learning hour award system.--- Methods (Procedures)o Support of NA methods; website maintenance, implementation, general support.--- Intranet Supporto Managed various sub-webs of the North American Intranet site including these areas: Knowledge, Learning, Methods and office location pages. Work included graphic & logo design, GUI design, website coding, QA & reporting.

- Maintenance, redesign and administration of NA knowledge repository in addition to QA testing- Creation of e-learning modules and quick learning cards based on knowledge sharing and using available repositories- Authored/rewriting relevant content; Content gap analysis- Assisted Knowledge Managers with knowledge functions including repository architecture, light research requests and technical help with their repositories and web spaces.

Sciences

Microsoft Certified Engineer Coursework