Michelle Sturgill, Csm Email & Phone Number

Graduate from the University of Washington with a B.A. in Accounting and Certified Scrum Master. Skilled problem solver, detail oriented, and strong organizational skills. Enjoys applying Agile processes to programming that improves user experience in a collaborative team environment.

Listed skills include Accounting, Microsoft Office, Teamwork, Leadership, and 34 others.

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  Software Development Engineer I

  Premera Blue Cross

  Apr 2022 - Present

  - Integrate AI systems such as LUIS (Azure HealthBot) and NLU (Natural Language Understanding) in ServiceNow.- Design architectural and technical Visio flowcharts for the HealthBot and Virtual Agent for Software Architects to review and approve.- Built a password reset tool (ARC) for employees, which resulted in 25% less calls going to the ServiceDesk. - Established an ARC Metrics dashboard in the Azure 2.0 portal to display the amount of usage and other pertinent information to assist stakeholders.- Facilitate testing of all products that are released by the team to ensure customer input drives changes that are necessary to improve the overall experience.- Learned how to build out YAML pipelines in Azure 2.0, which allows us to push ARC into production.- Assist and train team members in creating tasks and PBIs within Azure DevOps.- Work with Cyber Security to get accreditations for new projects that are released into production.- Collaborate with other departments such as Okta and the ECP/Cloud Foundations teams to assist with requirements for current projects. - Communicate projects’ release content to business partners, IT leadership, and all users within Premera.- Applied Agile methodology when setting up ADO for my team to ensure alignment on our roadmap with other departments.