Michelle Sutter

Michelle Sutter Email and Phone Number

ICF-Certified Executive Coach @ Michelle Sutter Coaching & Consulting Inc.
Canada
Michelle Sutter's Location
Vancouver, British Columbia, Canada, Canada
Michelle Sutter's Contact Details

Michelle Sutter work email

Michelle Sutter personal email

About Michelle Sutter

Results-driven HR and Sales Executive with a proven history of delivering exceptional revenue growth, spearheading strategic initiatives, and transforming organizational culture. Experienced in developing and leading high-impact sales strategies that exceed targets, enhance client relationships, and drive market expansion. Recognized for building and coaching high-performing teams, fostering alignment with organizational goals, and delivering scalable solutions that achieve sustainable business outcomes.Expertise includes designing enterprise-wide mentorship, talent development, and employee engagement programs that elevate performance and retention. Certified executive coach and dynamic keynote speaker, skilled at empowering leaders to unlock potential and drive team effectiveness. Demonstrates a strategic mindset, combining cultural transformation with data-driven decision-making to address complex challenges and maximize profitability. Known for achieving measurable success in dynamic, fast-paced environments, consistently aligning culture and strategy to accelerate growth and impact.

Michelle Sutter's Current Company Details
Michelle Sutter Coaching & Consulting Inc.

Michelle Sutter Coaching & Consulting Inc.

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ICF-Certified Executive Coach
Canada
Michelle Sutter Work Experience Details
  • Michelle Sutter Coaching & Consulting Inc.
    Icf-Certified Executive Coach
    Michelle Sutter Coaching & Consulting Inc.
    Canada
  • Opening Doors Foundation
    Founder
    Opening Doors Foundation
    New York, Ny, Us
  • Fanatics, Inc.
    Vice President, Culture And Organizational Development
    Fanatics, Inc. Apr 2023 - Present
    New York, Ny, Us
    Serves as Vice President, Culture & Organizational Development responsible for establishing overall direction and strategic initiatives that enable optimal employee performance and drive Fanatics culture across the operating companies.- Established Fanatics' Talent Development Program: Game Changers, delivering high-impact, scalable employee development for sustainable organizational growth and excellence.- Developed and launched Fanatics' first enterprise-wide global Mentorship Program.- Implemented the inaugural Leadership Coaching Program globally, acting as the internal Executive Leadership Coach for emerging, high-potential and seasoned leaders, driving impactful growth at scale.- Leading the development of the company’s first enterprise-wide performance management, employee recognition and employee engagement programming.
  • Michelle Sutter Executive Coaching
    Icf-Certified Executive Coach
    Michelle Sutter Executive Coaching Sep 2020 - Present
    Transformative Executive Coach specializing in empowering leaders to unlock their full potential and drive organizational success.The coaching philosophy is rooted in the belief that impactful leadership starts with self-awareness and is sustained through continuous growth and learning. By fostering a culture of authentic leadership, clients are guided through transformational journeys that result in enhanced performance, improved team dynamics, and strategic vision alignment.Customized coaching programs are offered, tailored to meet the unique needs of each client. Whether it’s one-on-one executive coaching, leadership workshops, or team development sessions, the programs are designed to deliver measurable results and lasting impact.
  • Holland America Line
    Vice President, North America Sales And Chief Of Staff
    Holland America Line Dec 2020 - Apr 2023
    Seattle, Washington, Us
    Promoted to lead the North America Sales Organization & appointed as Chief of Staff to the President, to lead the company's culture transformation plan and initiatives.- Successfully led the organizational design for the Field Sales, Charters & Incentives, National Accounts, Trade Communications & Engagement and Sales Planning teams.- Led successful talent acquisition efforts to grow Sales Organization by 95% in one year.- Successfully built & launched the Attitude of Gratitude trade campaign resulting in improved partnerships and increased visibility in trade media.- Founded the M.S. Masterminds Travel Advisor Book Club and grew membership by over 300% in 12-months.- "Stick With It" & "Attitude of Gratitude" key note speeches from 2021 & 2022 conference seasons resulted in numerous industry accolades and advisor recognition.- Led Department with highest Employee Engagement NPS across the organization.- Developed and led culture based initiatives, learning & development sessions resulting in high team engagement scores.- Developed and led corporate wide Mentorship Program resulting in cross-functional learning, accelerated progression and higher retention rates.- Developed and led Women Warriors Learning Circle Program providing leadership coaching, training and community building.
  • Holland America Line
    Senior Director, National Accounts & Field Sales
    Holland America Line Jun 2020 - Nov 2020
    Seattle, Washington, Us
    - Appointed by President to lead Sales Organization (20 direct reports), manage 70% of company revenue and multi-million dollar advertising budget.- Develop and execute sales strategies for all North American sales channels (National Accounts, Online, Field and Host Networks) to exceed sales targets and achieve profitable revenue growth. - Leverage sales analytics to develop effective marketing strategies for tactical and base loading demand generation needs.- Analyze performance and cost of acquisition of trade marketing initiatives to deliver strong ROI. - Accomplished Keynote Presenter increasing attendance rates by 50% and building demand for encore presentations.- Strengthen trade partnerships through creation of innovative engagement practices and new forums resulting in enhanced loyalty and increased brand awareness. - Foster an environment of growth and development through coaching and mentoring of team members.
  • Holland America Line
    Senior Director, National Accounts
    Holland America Line Nov 2019 - May 2020
    Seattle, Washington, Us
    -Promoted to merge and lead the Strategic and National Accounts teams (portfolio of Consortia, Online and Host Accounts) (9 Direct Reports)- Leveraged sales analytics to develop effective marketing strategies for tactical and base loading demand generation needs.- Analyzed performance and cost of acquisition of trade marketing initiatives to deliver strong ROI. - Identified a number of key cost saving measures to help decrease acquisition costs for the company.- Enhanced the trade communication plan to bolster brand engagement.- Engaged as a keynote speaker for high-profile industry events.
  • Holland America Line
    Director Of Sales, Strategic Accounts
    Holland America Line Apr 2017 - Oct 2019
    Seattle, Washington, Us
    -Built the Strategic Accounts Team (4 direct reports) to manage the Online and Host trade partnerships.-Led the team to exceed sales targets YOY through a laser-focused strategic approach.-Focused on developing and driving innovative sales strategies aimed at engaging the largest portfolio of trade partner accounts.-Pioneered culture building projects focused on employee engagement including a company-wide mentorship and recognition program.-Commitment to fostering an environment focused on growth and development yielded employee engagement scores 20% higher than the department average.
  • Fathom Travel
    Director, North America Sales
    Fathom Travel Sep 2015 - Apr 2017
    Seattle, Washington, Us
    As part of the start-up team, built the Sales department from the ground up, including hiring team members, creating policies and procedures, developing training programs, and trade marketing assets.- Promoted to Director of Sales within 3 months of start date due to demonstrated leadership and sales abilities.- Led a team of 8 direct deports and provided hands-on coaching to the Sales team through joint in-person sales presentations and sales calls to accounts.- Generated new business through cold-calling and lead monthly sales call blitzes. - Developed sales presentations and product webinars to demonstrate Fathom’s unique value offering.- Spearheaded the creation and adoption of the revenue-generating on-board Future Cruise Sales program.- Developed the Travel Professional Portal to support travel agent sales and training- Launched the brand through a 26 city road show in the US and Canada.
  • Fathom Travel
    Senior Sales Leader - West
    Fathom Travel Jul 2015 - Sep 2015
    Seattle, Washington, Us
    - Established and managed the National Account partnerships with Ensemble Travel, Signature Travel Network, Travel Leaders, Cruise Planners, Vacations To Go, and Nexion.- Built brand awareness through trade partner training, consumer events, strategic marketing initiatives and new business development.- Developed sales tools, assets and resources for the trade.
  • Holland America Line
    Business Development Manager
    Holland America Line Mar 2013 - Jun 2015
    Seattle, Washington, Us
    - Achieved sales targets YOY and grew market share with retail accounts in BC & AB.- Recipient of the 2014 Rookie of the Year Award - Recipient of the 2013 Cruise Connections BDM of the Year Award- Developed innovative training programs for the trade focused on increasing brand awareness.- Focused on new business development and developing incremental sales opportunities. - Effectively managed the marketing budget to ensure return on investment metrics were achieved.
  • Cruise Encounters
    Sales Consultant
    Cruise Encounters 2010 - 2012
    - Acted as a strategic advisor to source affinity groups and created customized sales proposals.- Engaged in public speaking engagements to promote sales packages.
  • Summit Search Group
    Sales Recruiter
    Summit Search Group 2008 - 2010
    Oakville, Ontario, Ca
    Filled sales management positions in a highly competitive market with a specialty in the Consumer Packaged Goods Industry by managing the full-cycle recruitment process. - Performed extensive searches to source highly-sought after talent for clients.- Established strong relationships with key stakeholders and hiring managers to manage talent sourcing and business needs.- Built strong reputation for identifying top performers and suitable candidates through finely honed interview techniques.
  • Celebrity Cruises, Inc.
    National Account Manager
    Celebrity Cruises, Inc. Jan 2006 - Dec 2007
    Miami, Us
    -Promoted into a National Account Manager role responsible for contract negotiations, advertising budgets, sales plans and exceeding sales targets with Expedia, Travelocity, Signature Travel Network and CruiseShipCenters.
  • Celebrity Cruises, Inc.
    Key Account Manager
    Celebrity Cruises, Inc. Oct 2004 - Dec 2005
    Miami, Us
    -Promoted into this role to launch the Xpeditions Galapagos and Antarctica itineraries to the trade and internal sales force. -Created sales incentives, brand presentations, marketing collateral and training manuals to support field sales efforts.-Exceeded sales targets by 134%.
  • Royal Caribbean Cruises Ltd.
    District Sales Manager
    Royal Caribbean Cruises Ltd. Jan 2000 - Sep 2004
    Miami, Florida, Us
    -Established strong partnerships with account portfolio of 80+ travel agency accounts while exceeding revenue targets YOY.-Recipient of the 2000, 2001 & 2003 Awards for District Sales Manager of the Year for Canada.-Recipient of the 2003 Sales Manager of the Year Award for North America.-Increased brand awareness by conducting trade and consumer presentations, training sessions and ship inspections. -Partnered with accounts to create strategic sales and marketing plans to exceed annual revenue targets.
  • Royal Caribbean Cruises Ltd.
    Shipboard International Ambassador & Future Cruise Consultant
    Royal Caribbean Cruises Ltd. Sep 1996 - Dec 1999
    Miami, Florida, Us
    -Responsible for the shipboard International Language and Future Cruise Sales programs.-Acted as the translator for all live shipboard events -Translated all onboard print material and guest announcements into Spanish and French. -Provided language assistance for international guests. -Pioneered the on board sales program and generated highest sales figures for the Royal Journeys itineraries across the fleet.

Michelle Sutter Skills

Leadership Tourism Solution Selling Team Building Public Speaking Employee Engagement Philanthropy Account Management Sales Cold Calling Networking Sourcing Business Development Communication Mentoring Team Management Strategic Planning Talent Acquisition Strategy Sales Management Talent Management Direct Sales Nonprofit Organizations Hospitality Industry Budgeting New Business Development Hospitality Leadership Development Event Management Training Interviews Social Inclusion Customer Service Contract Negotiation Project Planning Budgets Management Teamwork Coaching Marketing Strategy Recruiting Executive Coaching Hiring Mindfulness Culture Change

Michelle Sutter Education Details

  • Simon Fraser University
    Simon Fraser University
    Latin American Studies & Spanish
  • Cornell University
    Cornell University
    Human Resources Management Certificate
  • Rutgers University
    Rutgers University
    Leadership Coaching For Organizational Performance Certificate
  • Simon Fraser University
    Simon Fraser University
    Certificate In Spanish Language Proficiency

Frequently Asked Questions about Michelle Sutter

What company does Michelle Sutter work for?

Michelle Sutter works for Michelle Sutter Coaching & Consulting Inc.

What is Michelle Sutter's role at the current company?

Michelle Sutter's current role is ICF-Certified Executive Coach.

What is Michelle Sutter's email address?

Michelle Sutter's email address is mi****@****ive.com

What is Michelle Sutter's direct phone number?

Michelle Sutter's direct phone number is +160426*****

What schools did Michelle Sutter attend?

Michelle Sutter attended Simon Fraser University, Cornell University, Rutgers University, Simon Fraser University.

What skills is Michelle Sutter known for?

Michelle Sutter has skills like Leadership, Tourism, Solution Selling, Team Building, Public Speaking, Employee Engagement, Philanthropy, Account Management, Sales, Cold Calling, Networking, Sourcing.

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