Michelle Taylor Email & Phone Number

St. George, UT, US

St George, UT, US

• Leads Scrum ceremonies for five software development teams, ensuring alignment and productivity
• Coaches engineering teams on Agile practices, resulting in more efficient workflows
• Uses data analytics to inform realistic delivery dates, improving delivery date accuracy by 25%
• Partners with Product Managers to enhance user stories and drive team improvements
• Develops and analyzes software development metrics to guide enhancements for engineering teams and department
• Collaborates with leadership on strategic initiatives and process improvements, enhancing team performance and efficiency

St George, UT, US

• Managed communication on cross-department projects, ensuring timely completion and team alignment
• Provided regular updates to management on the roadmap, enhancing decision-making and prioritization
• Defined processes and facilitated work for the Global Trade Management team to improve efficiency and throughput
• Identified discrepancies in Zonos's Landed Cost calculations, providing insights to customers and driving improvements within the company
• Documented and triaged bugs before escalating to Engineers, and updated Customer Success on status
• Tested Zonos APIs and updated documentation, ensuring software functionality and reliability

St George, UT, US

• Managed Zonos software implementation for 25-30 merchants, tracking and communicating action items to ensure smooth and timely onboarding
• Streamlined the onboarding process with the implementation team, reducing setup time by 15%
• Prioritized tasks and resolved bugs with the Engineering team, improving software reliability
• Trained clients on Zonos software, enhancing user adoption and effective platform use

Draper, UT, US

• Managed relationships with brand partner technical contacts, fostering partnerships and ensuring seamless integrations
• Collaborated with Account Management on early technical discussions, aiding successful project kick-offs and alignment
• Coordinated resolution of software issues for the Call Center to reduce downtime
• Communicated updates and ensured deadlines were met, maintaining high client satisfaction
• Responded to system issues promptly, providing timely status updates and resolution to stakeholders
• Prioritized and scoped tasks for back-end Engineers, optimizing workflow and resource use

Draper, UT, US

• Collaborated with Project Management team to successfully implement Scrum principles across all Marketing teams
• Assisted in setting up and continually improving project management tools for better tracking and coordination
• Facilitated project touchpoints and tracked timelines from kickoff to launch, increasing smooth progression and timely milestone completion
• Led Scrum meetings and project kick-offs, fostering team collaboration and alignment
• Collected project estimates and ensured resources had necessary information to begin work on projects
• Communicated project risks, expectations, and timelines to stakeholders, maintaining transparency and fostering trust

South Jordan, Utah, US

• Managed website projects from kickoff to launch, ensuring timely delivery and client satisfaction
• Removed impediments, led weekly meetings, managed team workload, and prioritized projects, boosting website team productivity by 20%
• Communicated with clients, set expectations, and provided updates on deliverables and timelines
• Maintained detailed project reports to track status and profitability, addressing potential issues proactively
• Integrated SEO best practices into new projects, improving site visibility and search engine rankings
• Compiled sitemaps and wireframes for comprehensive and coherent site architecture

Salt Lake City, UT, US

• Allocated team workloads and communicated project priorities on a weekly basis
• Developed and managed project timelines for multiple concurrent projects
• Initiated new projects, adhered to workflows, and oversaw them to completion
• Maintained weekly status updates for active, on-hold, upcoming, and completed projects to track progress
• Compiled budget summaries for Project Managers to present to clients
• Prepared project estimates and coordinated with billing on client invoicing details

Midvale, UT, US

• Led and coordinated the redesign of the Wedding Page
• Assessed the marketability of over 200 partner ad placements and featured products on a weekly basis
• Curated featured store page content based on trends, seasons, reports, campaigns, and promotions
• Worked with multiple teams on content creation and resolved issues before deployment
• Tested store page updates and provided designers with revisions before launch
• Adjusted SQL queries to extract data on store page performance and popularity

Midvale, UT, US

• Curated content for auction emails and coordinated with designers on necessary edits
• Developed a database of promotional emails from 2010 and 2011 campaigns
• Researched and compiled information on competitor email campaigns
• Edited and tested all email campaigns, providing corrections to the campaign coordinator
• Created checklists to delegate email testing tasks among coordinators