Michelle Tiam Fook Email & Phone Number

Markham, Ontario, Canada

- Creating and building relationships with clients by taking on new leads & guiding them through their custom packaging needs- Following up with customers and clients to deliver the best customer experience- Recommending new packaging and other startup trends and styles- Preparing optimal packaging solutions to meet client budgets, timelines and requirements

Richmond Hill, On

- Coordinated Catering Director's and four Catering Managers' day-to-day events, schedules, calendars and site-visits including conferences, weddings, social events and corporate meetings across 30 function spaces- Successfully organized meetings across multiple departments in a fast-paced working environment while multitasking administrative duties- Created marketing materials, menus, social media campaigns, reports, graphs and presentationsacross multiple platforms

Richmond Hill, On

- Managed, trained and delegated tasks to staff to maintain Marriott hotel brand operational standards- Handled customer inquiries and complaints face-to-face, over the phone and by email while providing excellent customer service- Sales point of contact for reservation calls, group bookings and billing adjustments

North York, On

- Used consultative sales approach to identify needs and make recommendations for worldwide hotel properties in a call-centre environment and increase brand loyalty- Actively discussed opportunities to up-sell additional services to add value to the guests' experiences

- Assisting customers in a retail environment with selecting luggage, travel accessories, and assorted purse and wallet brands- Managing daily store maintenance, bank deposits, budget sheets, etc.

Toronto, On

- Marketing coordination (website, mobile and social media)- Event registration, qualification and on-site preparation (kits, badges, tent cards, etc)- Eager to learn in a high pressure environment , prioritizing tasks and organizing work activities

- Trained to handle large photo printers, printer ink cartridge refills, and various lab chemicals- Assisted and directed customers to use Kodak Picture Kiosks

Gained hospitality experience, learning how a hotel operates from both front and back end perspectivesTrained as a Switchboard Operator- Answering phone calls from clients, employees, and maintenance workers. Assigning employees to work orders, and completing daily reports.Club Lounge Attendant- Prepared light continental breakfasts, served corporate executives before and after meetings and conferences.Front Desk Agent- Checking guests in and out, preparing breakfast vouchers… Show more Gained hospitality experience, learning how a hotel operates from both front and back end perspectivesTrained as a Switchboard Operator- Answering phone calls from clients, employees, and maintenance workers. Assigning employees to work orders, and completing daily reports.Club Lounge Attendant- Prepared light continental breakfasts, served corporate executives before and after meetings and conferences.Front Desk Agent- Checking guests in and out, preparing breakfast vouchers, assigning rooms and creating keys, and directing guests throughout hotel Show less

Tourism And Travel Services Management Diploma, Honours

Education record

Chang School of Continuing Education Completed CACC100- Introduction to Financial Accounting Completed CECN104- Introduction.

Ontario Secondary School Diploma; Ontario Scholar