Michelle Tiam Fook Email & Phone Number

Markham, Ontario, Canada

- Creating and building relationships with clients by taking on new leads & guiding them through their custom packaging needs- Following up with customers and clients to deliver the best customer experience- Recommending new packaging and other startup trends and styles- Preparing optimal packaging solutions to meet client budgets, timelines and requirements

Richmond Hill, ON

- Coordinated Catering Director's and four Catering Managers' day-to-day events, schedules, calendars and site-visits including conferences, weddings, social events and corporate meetings across 30 function spaces- Successfully organized meetings across multiple departments in a fast-paced working environment while multitasking administrative duties.

Richmond Hill, ON

- Managed, trained and delegated tasks to staff to maintain Marriott hotel brand operational standards- Handled customer inquiries and complaints face-to-face, over the phone and by email while providing excellent customer service- Sales point of contact for reservation calls, group bookings and billing adjustments

North York, ON

- Used consultative sales approach to identify needs and make recommendations for worldwide hotel properties in a call-centre environment and increase brand loyalty- Actively discussed opportunities to up-sell additional services to add value to the guests' experiences

- Assisting customers in a retail environment with selecting luggage, travel accessories, and assorted purse and wallet brands- Managing daily store maintenance, bank deposits, budget sheets, etc.

Toronto, ON

- Marketing coordination (website, mobile and social media)- Event registration, qualification and on-site preparation (kits, badges, tent cards, etc)- Eager to learn in a high pressure environment, prioritizing tasks and organizing work activities

- Trained to handle large photo printers, printer ink cartridge refills, and various lab chemicals- Assisted and directed customers to use Kodak Picture Kiosks

Gained hospitality experience, learning how a hotel operates from both front and back end perspectivesTrained as a Switchboard Operator- Answering phone calls from clients, employees, and maintenance workers. Assigning employees to work orders, and completing daily reports.Club Lounge Attendant- Prepared light continental breakfasts, served corporate.

Tourism And Travel Services Management Diploma, Honours

Education record

Chang School of Continuing Education Completed CACC100- Introduction to Financial Accounting Completed CECN104- Introduction to.

Ontario Secondary School Diploma; Ontario Scholar