Michelle Thompson Mba Email & Phone Number

Mason, Ohio

• Collaborate with Citi and internal partners to develop and deploy risk management strategies• Lead the audit function overseeing Credit Bureau Dispute Operations; Lead a team of an Analyst, a Supervisor, three Auditors. • Developed outlier reporting (using SQL/CCL Data Lake) on sales associates who have application performance that exhibits a high probability of having sales practice issues

Mason, Oh

• Developed project roadmaps for overall contact center strategy• Managed project timeline, implementation and documentation gathering for multiple projects, including calculating ROI, completing Risk Assessments, contract review and completion• Partnered with 3rd-party vendors to implement new technology to improve customer and agent experience from discovery through implementation and support• Created dynamic visual presentations for senior leaders• Collaborated with cross functional teams to ensure project implementation success

• Successfully managed implementation of numerous system updates to two different agent applications last year as well as provide support for enterprise projects• Transitioned team from Waterfall development cycle to Agile development cycle• Implemented creative solutions to mitigate shortened testing time and changes to project plan• Managed a team of ten system administrations in two business categories with daily supervision, professional growth, and leadership development

• Created and administered “M-Term QPE” to assess current status and set goals for associates• Managed team of 11 associates to achieve status of “Meet or Exceeds department expectations”• Initiated, participated in, and completed special projects to enhance overall department performance

Master Of Business Administration (Mba)

Bachelors Of Science, Fashion Design

Activities and Societies: Chi Omega