Michelle Thompson Mba

Michelle Thompson Mba Email and Phone Number

Implementation Consultant, Project Manager @ Worldpay
london, greater london, united kingdom
Michelle Thompson Mba's Location
Cincinnati Metropolitan Area, United States
Michelle Thompson Mba's Contact Details

Michelle Thompson Mba work email

Michelle Thompson Mba personal email

n/a
About Michelle Thompson Mba

Dynamic professional with a strong history of developing tools to increase efficiency and initiate continuous process improvement. Proven sense of customer needs with excellent problem-solving capabilities. MBA, Experienced Project Manager with a demonstrated history of working in the retail and FinTech industries.SKILLS AND EXPERTISE CollaborationDocumentation(technical and process)Client-FocusedRelationship CultivationContent creationKnowledge ManagementImplementationTECHNICAL ACUMENAdobe CSAgileWaterfallJiraConfluenceRally (Formerly CA Agile Central)Oracle Service CloudSalesforceeGain

Michelle Thompson Mba's Current Company Details
Worldpay

Worldpay

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Implementation Consultant, Project Manager
london, greater london, united kingdom
Website:
worldpay.com
Employees:
7268
Michelle Thompson Mba Work Experience Details
  • Worldpay
    Implementation-Technical Conversion Consultant Senior
    Worldpay Jul 2023 - Present
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  • Fis
    Implementation-Technical Conversion Consultant Ii
    Fis Mar 2020 - Present
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  • Macy'S
    Project Manager/Credit Risk Analyst
    Macy'S Nov 2018 - Mar 2020
    Mason, Ohio
    • Collaborate with Citi and internal partners to develop and deploy risk management strategies• Lead the audit function overseeing Credit Bureau Dispute Operations; Lead a team of an Analyst, a Supervisor, three Auditors. • Developed outlier reporting (using SQL/CCL Data Lake) on sales associates who have application performance that exhibits a high probability of having sales practice issues
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  • Macy'S
    Project Manager-Contact Center Strategy
    Macy'S Mar 2018 - Nov 2018
    Mason, Oh
    • Developed project roadmaps for overall contact center strategy• Managed project timeline, implementation and documentation gathering for multiple projects, including calculating ROI, completing Risk Assessments, contract review and completion• Partnered with 3rd-party vendors to implement new technology to improve customer and agent experience from discovery through implementation and support• Created dynamic visual presentations for senior leaders• Collaborated with cross functional teams to ensure project implementation success
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  • Macy'S
    Project Manager-Systems
    Macy'S Jul 2013 - Mar 2018
    • Successfully managed implementation of numerous system updates to two different agent applications last year as well as provide support for enterprise projects• Transitioned team from Waterfall development cycle to Agile development cycle• Implemented creative solutions to mitigate shortened testing time and changes to project plan• Managed a team of ten system administrations in two business categories with daily supervision, professional growth, and leadership development
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  • Macy'S
    Operations Supervisor
    Macy'S Oct 2011 - Jul 2013
    • Created and administered “M-Term QPE” to assess current status and set goals for associates• Managed team of 11 associates to achieve status of “Meet or Exceeds department expectations”• Initiated, participated in, and completed special projects to enhance overall department performance
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Michelle Thompson Mba Skills

Retail Customer Service Creative Direction Leadership Trend Analysis Fashion Art Direction Brand Development Merchandising Agile And Waterfall Methodologies Microsoft Office Confluence Project Implementation Project Management Risk Management Agile Project Management Customer Experience Data Analysis Software Development Life Cycle User Acceptance Testing Regression Testing System Testing Agile Testing Jira Adobe Creative Suite Collaborative Problem Solving Team Leadership Creative Problem Solving Waterfall Project Management It Project Implementation Collaborative Leadership Customer Focused Service Presentation Design Presentation Development Career Development Coaching Coaching And Supervision Sql R

Michelle Thompson Mba Education Details

Frequently Asked Questions about Michelle Thompson Mba

What company does Michelle Thompson Mba work for?

Michelle Thompson Mba works for Worldpay

What is Michelle Thompson Mba's role at the current company?

Michelle Thompson Mba's current role is Implementation Consultant, Project Manager.

What is Michelle Thompson Mba's email address?

Michelle Thompson Mba's email address is mi****@****bal.com

What schools did Michelle Thompson Mba attend?

Michelle Thompson Mba attended Miami University, University Of Cincinnati.

What skills is Michelle Thompson Mba known for?

Michelle Thompson Mba has skills like Retail, Customer Service, Creative Direction, Leadership, Trend Analysis, Fashion, Art Direction, Brand Development, Merchandising, Agile And Waterfall Methodologies, Microsoft Office, Confluence.

Who are Michelle Thompson Mba's colleagues?

Michelle Thompson Mba's colleagues are Robin Gann, María Josefina López Durini, Kapil Saraf, Christine Joyce, Kevin J. Hon, Cgss, Camli-Pa/-Ps, Cgcs, Cfcp, Ccs, Cica, Grcp, Grca, Iaap, Icep, Ipmp, Idpp, Mapp, Hana Aboma, Jonathan Tan.

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