Michelle Tonnemacher Email & Phone Number

Knoxville, Tennessee, Us

• Troubleshot network, software, and hardware problems on desktops and laptops with Microsoft Operating Systems Windows XP, Vista, 7, 8, and 10 in person and over the phone• Diagnosed, repaired and/or replaced computer hardware• Installed, operated, and maintained operating systems and software packages• Removed viruses, malware, and spyware, and managed data recovery• Advised on computer upgrades and security protection

Grand Rapids, Michigan, Us

Supported client's marketing and promotional needs with print expertise and graphic design abilities.

A graphic designer specializing in print solutions, corporate branded apparel, promotional products, and packaging to manage and market our clients branding. Working as a team and sharing in responsibilities with the accounting, sales, warehouse, and in-house IT department.

Collecting deliveries from different airlines at Gerald R Ford International Airport, map out route, contact passengers as needed, deliver luggage to passengers. Keep accurate records, calculate mileage and fees, send reports.

Kentwood, Mi, Us

• Managed store-customer relations• Maintained store operations, revenue statements, facility maintenance, and data back-ups• Increased store sales by 98% within two years, 195% increase after 4 years• Managed store products, including receiving, pricing, and returns• Promoted company with advertising, distributing flyers, coupons, and social media, which increased customer awareness and traffic• Increased productivity by organizing work space, and incorporating visual merchandising• Troubleshot network, software, and hardware problems on desktops and laptops with Microsoft Operating Systems Windows XP, Vista, 7, 8, 10, and Linux in person and over the phone• Diagnosed, repaired and/or replaced computer hardware• Installed, operated, and maintained operating systems and software packages in a Windows PE environment.• Advised on computer upgrades and security protection

• Configured, installed, and administered network infrastructure• Supervised and unified the overall visual appearance of interactive PDF e-books • Designed, laid-out, and created interactive PDF e-books• Managed FTP and Cloud-based upload / download resource databases, such as Backpack• Conversed through several electronic communication medias• Troubleshot network security errors• Designed e-magazine covers, business logos, and restaurant guest check forms

• Managed store-customer relations and employees • Maintained store operations, revenue statements, facility maintenance, banking, and data back-ups • Managed store products, including ordering, receiving, price changes, and returns• Promoted company with advertising, distributing flyers, coupons, and creating local partnerships• Increased productivity by organizing work space, and incorporating visual merchandising • Troubleshot network, software, and hardware problems on desktops and laptops with Microsoft Operating Systems Windows XP, Vista, 7, and 8 in person and over the phone• Diagnosed, repaired and/or replaced computer hardware• Installed, operated, and maintained operating systems and software packages• Removed viruses, malware, and spyware, and managed data recovery• Advised on computer upgrades and security protection • Recommend and custom built computers according to customer’s specifications

Gray, Tn, Us

Designed and laid-out the Molly Digest e-books. See a sample at http://www.theoldschoolhouse.com/page/2/?s=Molly+Digest&post_type=product

• Oversaw the marketing and development of new products• Developed sales material for existing and new products• Designed, consulted, type-set artwork for print jobs, and promotional items• Consulted clients about projects, design work, and file acceptability• Supported sales representatives with computer training, troubleshooting, and customer support• Maintained laser printer and printed quick-print jobs• Designed, developed, managed, and directed the team for three of the company’s websites• Developed and maintained website product and member databases

• Consulted clients about advertising needs, design and format issues, and follow-up relations• Oversaw design production and coordinated department procedures and ads• Wrote procedures, updated schedules, and prioritized and delegated work• Troubleshot production problems• Managed FTP site• Designed advertisements

• Type-set, designed, created, scanned, and manipulated various medias • Managed time and multiple projects, while learning company’s systems• Clients include The Holland Sentinel, Shamus Designs, Spartan Stores, RC Productions, Newhall-Klein, and MarketLab.

Jackson, Mi, Us

• Consulted and presented layout designs with clients• Designed and typeset layout designs for advertisements, brochures, cards, magazines, catalogs, closed circuit tv slides, and web pages

• Created print ads and oversaw layout and color before press printing• Sold advertising spots and classified advertisements to clients• Wrote and proof-read articles and advertisements

Associate In Applied Science, Visual Communications With An Emphasis On Business

Certifications, Microsoft It Certifications

Myob Graduate, Business