Michelle Trame Email & Phone Number

Oakland, CA, US

Salt Lake City, Utah, US

Purchase, New York, US

Design research and design for Design to Value, a product innovation initiative that required for suite of tools to support global and regional efforts to improve PepsiCo products, reduce costs and reduce environmental impacts.Service design for DTC digital products to improve the customer experience and brand/marketing design process for creating these.

Seattle, US

Led design on several employee and customer facing software tools including supply chain, fulfillment and in-store applications. Supported stakeholder communication and defining product strategy in collaboration with product managers. Owned discovery research and usability testing with customers and employees. Close collaboration with developers to reduce.

Dallas, TX, US

Innovation team role. Designed a new billing experience for AT&T customers including digital, in-person and analog touch points, from generative research to service blueprinting to developer handoff.

Partnered with a micro-finance non-profit, JUST, to research the economic lives of financially marginalized populations. Development of an online friends and family lending platform.

Austin, TX, US

Generative design research with park users in Austin to discover latent needs. Developed design criteria to address issues of inclusion in public green space in Austin.

Oakland, California, US

Market research and user research to develop an understanding of testing of process knowledge.Created user flows and wireframes for an iOS app.

San Francisco, California, US

Danville, California, US

I designed an experiential curriculum for a new Economics course. I utilized on-line economics simulations and in person demonstrations that supported learning economic theory and economic research and analysis best practices. Substantial project-based learning included teaching students project management best practices and work flows as well as using.

Danville, California, US

Leadership and Interpersonal skill instruction: communication, self-awareness, empathy.Wilderness technical skills: rock climbing, desert and alpine backpacking, risk management, decision making, Leave No Trace practices, self-reliance, natural history.

Truckee, US

Founder of Constellation Outdoor Education. Led acquisition of Backcountry Babes. Complete UX redesign of customer experience resulting in 3x conversion increase. Streamlined and automated BOH workflows. Revenue growth of 9x over 3 years. Led customer-facing service design initiatives. Built out, managed, mentored a team of 20 contractors focused on.

Boulder, CO, US

I thrived in the fast-paced start-up culture of Hack Reactor, being promoted twice within my first six-months to positions of increasing responsibility. Service Design: I worked with admissions, operations, engineering and other teams to refine and develop student on-boarding processes, to apply feedback from sprint reflections and to develop the software.

Hood River, OR, US

Palos Verdes Peninsula, CA, US

Expeditionary outdoor educator for middle school and high school students: Developed and taught 6-year course progression in a wilderness context focused on communication, interpersonal skills, self-awareness, technical skills and appreciation of the natural world.

Burwood East, Victoria, AU

Santa Monica, CA, US

Los Angeles, CA, US

Berkeley, CA, US

Maps

Berkeley, CA, US

San Jose, CA, US

Jackson, Wyoming, US

2005-Winter 2007 Scheduled and organized over 200 challenge course programs per year for students, staff, community, non-profit, and corporate clients Individually monitored staff development for a staff of 20-30 people and promoted a culture of consistent feedback and positive communication Coordinated quarterly external and in-house training.

Education record

Design Strategy