• Promote occupational health and safety within the organisation and develop safer and healthier ways of working• Inspect workplaces and workplace equipment, to ensure they meet safety regulations and to identify hazards and risks • Understand and interpret relevant Act’s and Legislation that pertain to the Organisation and its field of operation.• Ensure that workplace conforms with organisational procedures and safety standards• Work with other professionals to ensure the safety of worksites and work practices• Ensure dangerous materials are correctly stored• Identify and test work areas for potential accident and health hazards, and implement appropriate control measures• Ensure the organisation is aware of, and complies with, all legislation relating to its duty of care, workplace activities and the use of its plant, equipment and substances• Record and report hazards, accidents, injuries and health issues within the workplace• Assist with the investigation of accidents and unsafe working conditions, study possible causes and recommend remedial action• Conduct training sessions for management, supervisors and workers on health and safety practices and legislation• Assist with the rehabilitation of workers after accidents or injuries and make sure they experience a satisfactory return to work• Coordinate emergency procedures, firefighting and first aid crews• Communicate frequently with management to report on the status of occupational health and safety programmes• Develop occupational health and safety systems, including policies, procedures and manuals.• Arrange new staff kits, IT setup and Induction.• Ensure First aid Kits fully stocked and up to date.• Oversee facilities management and contractor relationships.• Supervise and allocate work to facility handyman.• Maintain a business wide compliance and risk register.

• Supervise and coordinate the activities of the Pensions & Benefit Payments teams to ensure accurate and effective services are delivered. • Recruit and induct new team embers to ensure they quickly meet required standards.• Act as a first escalation point for complex requests, complaints or dispute and escalate issues as required.• Assist in the development and implementation of the business strategy and improvements.• Ensure process and procedures within the team is accurate and up to date.• Ensure the company meets its corporate risk, legal and regulatory obligations.

• Train and mentor new staff in company procedures, systems and service standards • Undertake Project Work. (Presently owner of a Reboot Project for Calibre)• Act as escalation point for complex requests, complaints or disputes.• Provide technical information both verbal and in writing.• Produce Work Instructions for Pension processes (reviewed to include any changes to procedures)• System UAT and validation.• Liaise with key stakeholders to meet the needs of the member where required.• Ensure a working and efficient rapport is maintained with clients, trustees and other departments within CCI.• End-to-end administration of client applications and on-going requests are achieved within service levels.• Review existing administration practices and recommend/implement modifications and enhancements.• Achieve administrative service standards, including annual review deadlines.• Extensive experience in superannuation and pensions administration services working in a high volume processing environment with excellent levels of accuracy.• Able to create reports and undertake data analysis using MS office and other available systems.• Experienced in using superannuation processing systems such as Calibre, SuperB, ePass and Investigate.• Process transactions through the workflow and imaging application.• Process new pension members/changes and issue relevant documentation. • Ensure all pension members records are accurate and current at all times.• Conduct quality assurance reviews.• Calculation and payment of scheme benefits in accordance with the Rules.• Provide factual information and general advice to clients regarding pensions.• Produce pension statistics for Monthly Catholic Super reporting.

Pension Responsibilities:• Administration of Account Based & Transition to Retirement Pension Accounts. • Maintain and distribute Regular Weekly & Monthly Reporting.• Assisting both call centre and financial planners with queries, and liaise with other teams and funds• Process new Member Applications within 5 working days on receipt of all requirements.• Process Commutations and Rollbacks.• Process regular Pension Payrolls (Fortnightly to Yearly).• Ensure Pension Payment Changes are promptly processed.• Prepare Centrelink Schedules.• Follow up on outstanding pension requirements and send routine correspondence.• Pre-validation of all work, prior to processing• Ad-hoc work as requiredPayments Responsibilities:• Meet legislative requirements in respect to benefit payments• Demonstrated ability to complete tasks within timeframes• Customer service focus, sense of urgency and accountability• Accuracy and attention to detail• Process retirement and rollover requests, ceased employment, early release and DASP applications, and other payment requests• Generation and preparation of correspondence and handle enquiries• Meet service standards and maintain Workflow queues• Knowledge of superannuation legislation and operational requirements• Exposure to SuperB and Calibre systems• Ad-hoc work as required

• Provide accurate and timely superannuation information to members, employers and authorised third parties. • Promote HS and HSFS products and services by effectively questioning members and forwarding product guides and/or referring members to HSFS where applicable.• Maintain and improve knowledge of HS fund and superannuation industry.• Effective and full documentation of client interactions via Trim, emails and by notifying Team Leader where required.• Working knowledge of Supero, Calibre, SuperB, TRIM, E-Pass and Workflow.

• Test, verify and implement new Assessment tool within CareLink.• Understand and interpret different processes in relation to funding bodies.• Handle high volume of request within the specified time.• Assist operations staff in understanding funding and the various constraints within their role.• Ensure audit trail with correct authorisation/paperwork from funding bodies.(DVA, Workcare; Centrelink)• Proven Customer Service and Data Entry skills within an Accounts type role.• Understand of CareLink database system.

• Collation of daily reports in relation to spend, volume, KPI’s and customer satisfaction.• Assist the Reservations Co-ordinator and Manager when and where required primarily in respect of written complaints and Agent and Client Account queries.• Ensure high levels of customer service are adhered to by call monitoring client’s calls on a monthly basis for each member of my team, and providing the constructive feedback and guidance direct to that staff member.• Advise/mentor the reservations team on how to respond to complaints and problem clients, and act as escalation person when required.• Provide feedback to the Reservations Co-ordinator and Manager on all Reservations staff performance which is incorporated into their bi-annual performance review. • Liaise with Destination Managers and offshore companies to solve/resolve trip and country specific issues.• Perform normal Reservations Consultant duties (as detailed below) during Night shifts and to support heavy call times during Day Shifts.

• Liaise with Operations staff and clients on client questions and issues.• 24 hour contact for all customers, their families and agents in emergency situations for example recent Mumbai terrorist attacks and Bangkok airport closure. This involves assisting and informing customers and their families with the situation on the ground and those about to travel when a security, natural disaster or civil unrest has occurred.• Manage data integrity by ensuring the database is maintained and updated where required on a timely basis.• Enter and manage bookings into the system, ensuring all customer data, insurance and documentation is complete as required.• Successfully integrated new internet site with document links for customer completion enabling increased independent booking and less reliance on staff.• Met all department KPI’s (call and email response times and sales targets) unless events outside our control prevented this, for example system issues; world events.

• Conducted small group tours through India, Asia and the Middle East, including the new concept for Intrepid of Premium Trips which targeted the upmarket travellers. This primarily involved:o Managing tour finances, reports and itineraries to comply with internal requirements o Verifying the validity of travel documents, vouchers, insurance and visaso Negotiated with local operators in relation to transport, accommodation, activities, and any incidental logistical issues.o Continually providing feedback and recommendations to Management on improvements and additions to trips.o Ensuring the safety and health of passengers at all times during the duration of a trip.o Providing historical, cultural and basic city information to passengers on the destinations of the trip.o Liaising and managing Guides hired to impart more local information to passengers.