Michelle Van Eaton Email and Phone Number
Michelle Van Eaton's Location
Greater Chicago Area, United States, United States
Michelle Van Eaton's Contact Details
Michelle Van Eaton work email
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Michelle Van Eaton personal email
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Michelle Van Eaton phone numbers
About Michelle Van Eaton
An accomplished professional and manager in the fields of Operations, Financial Controls and Personnel Management – with a strong record of leadership in the opening of several businesses. Successful background of change management and process improvement – boosting performance levels of individuals and organizations. Proven capacity for evaluating issues and problems, creating plans to resolve them, and following through to completion. An excellent developer of employee talent – building organizations that people want to join and developing staff to their highest potential.Specialties: Extensive professional skills & experience, including: •Planning, Scheduling & Monitoring Workflows •Creating Key Business Processes & Procedures•Ensuring State / Federal Regulatory Compliance•Maintaining Physical & Financial Asset Security•Maximizing Customer Service & Satisfaction•Designing & Delivering Training Programs•Coaching, Counseling & Mentoring Associates•Improving Morale & Reducing Turnover•Cutting Costs & Boosting Profits
Michelle Van Eaton's Current Company Details
Michelle Van Eaton Work Experience Details
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Sr. DirectorFirst American Bankcard Inc Apr 2023 - PresentSr. Director of FABIWallet - FABI's eWallet solution for the online and brick & mortar gaming industry
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Co-Owner/Silent PartnerSilvermoon Salon, Llc. Aug 2012 - PresentLa Grange, Illinois, UsSilvermoon Salon provides beauty services for selective and discerning patrons in the Chicagoland area. The salon's clients research and read about its performance, and arrive with high expectations. Since its second year in operation, Silvermoon Salon has been the highest-rated salon in La Grange, Illinois. In its third year in operation, Silvermoon Salon exceeded and continues to maintain gross service revenues in excess of $1M, annually. For perspective, approximately 4% of small businesses with less than 20 employees will exceed $1M in sales per year. -
Customer Success ManagerFirst American Bankcard, Inc. Jul 2018 - Jan 2020As Customer Success Manager, I was responsible for creating policies and procedures that optimize the customer experience with First American Bankcard, Inc. (FABI). Additionally, I gathered feedback from FABI customers and analyzed customer data to identify and propose best practices. This role supported all levels within FABI casino accounts, from C-level to line level employees. And within the FABI organization, I used my vast and varied gaming industry experience to support my peers and leaders, across all departments.
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Project ManagerFirst American Bankcard, Inc. Mar 2011 - Jul 2015Original architect of a proprietary BSA-Title 31 tracking program, known as FABITrack. FABITrack gave small to medium-size casinos the ability to track cash handling transactions across property, using internet based technology. The product was provided for minimal fees to clients of First American Bankcard, Inc.(FABI), and proved to generate additional sales for the company. As former Regional Sales Manager for FABI, was responsible for casino client acquisition, product installation and support, and superior customer service. First American Bankcard, Inc. is a national financial services company, providing top-tier ATM, Credit/Debit Cash Advance and Check Cashing services to the gaming industry. Managed special projects for the company President.
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Director Of Cage OperationsPotawatomi Hotel & Casino Mar 2008 - Feb 2011Milwaukee, Wisconsin, UsPBC is a full-service entertainment venue, featuring 3100+ Slots, 100+ Table Games, a 1400-seat Bingo Hall, Six Restaurants, 500-seat Theater, Convention Center facilities, and Off Track Betting.Responsible for the efficient administration of all Cage, Vault, Money Room and Drop & Count operations in compliance with all applicable casino policies, rules and gaming regulations. Provided direction for a staff of 250+ employees and managers. Responsible for departmental budgets, employee training & development, and departmental customer service initiatives.•Successfully assisted property executives in the opening of a 280 million dollar casino expansion; including the start up of one new Casino Cage, new Soft Count Room and new Money Room. Done with no increase to the FTE roster.• Through automation, reduced Cage payroll expense by 1.19 million dollars in a 12-month period.• Led casino staff training / support of the implementation of electronic slot bonusing. Created 7-days of round the clock, hands-on support for all casino guests.• Facilitator of the Casino Improvement Team (C.I.T.); a collection of managers and directors charged with enhancing the guests’ experience though improved entertainment, security, guest service and better products and placement.• Nominated by property General Manager and others for Casino Enterprise Management’s 2009 – Great Woman of Gaming Award in the category of “Proven Leader”. -
Director Of Cage OperationsPotawatomi Bingo Casino Mar 2007 - Apr 2007Milwaukee, Wisconsin, Us** See Director of Cage Operations March 2008 - February 2011 for accomplishments.
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Sr. Systems EngineerResorts East Chicago Casino Aug 2006 - Feb 2007• Administrator of the casino’s gaming management and hotel management systems (CMS & LMS). Established user profile security, provided user support and training documentation, problem resolution, worked closely with corporate counterparts and vendors.• Supported implementation of Resorts International’s internally developed national player’s club (Destination Club), including: testing new product installations and upgrades, patron data integrity, documenting reported product issues and working with developers to ensure effective resolution.
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ContractorThe Kirandt Group Jan 2005 - Jan 2006Collected competitive intelligence for casino gaming industry clients. Prepared reports for casino management clientele, covering services ranging from targeted data collection to observation and evaluation of all aspects of customer service in designated casino businesses.
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OwnerThe Good Dollar Store, Inc. Apr 2003 - Jan 2005• Coordinated with a consulting firm to develop an independent dollar store operation. Completed all processes from financing through installation of all fixtures and inventory, to hiring, training and managing employees. Responsible for all day-to-day operations, ordering, receiving and stocking inventory, cash management, accounts payable and store marketing initiatives.
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Corporate Quality Assurance SpecialistHorseshoe Gaming Holding Corporation May 2001 - Aug 2003• Duties focused on Quality Assurance processes with regard to in-house programming projects, reviewing all product enhancement and reports created for the LSI casino management system and Horseshoe Gaming development systems.• Ensured accuracy and consistency of products developed and granted approval for distribution to all Horseshoe Gaming properties. Provided detailed documentation of testing; achieving 100% compliance in corporate internal audit. • Researched/recommended additional projects at the direction of the Sr. V.P./CIO; e.g. Horseshoe’s “Play for Free” web offering.
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Cage ManagerEmpress Casino, Joliet - Horseshoe Gaming Holding Corp. Mar 1998 - Jul 2000• Formulated an employee training plan to improve morale, job knowledge and to incent motivated employees. Implemented comprehensive job training and testing program tied to certification and pay increases, resulting in a 25% decrease in employee turnover in a one-year period. Reversed employee opinion from the “worst morale” department to the “best morale” department.• Conducted a search for competitive bids for a new cash advance system. Increased the share of fees received by our corporation by 200%, improving revenue and customer service for two properties.• Implemented Mobile Cashier Stations; combined with physical reconfiguration of the cage facility and technical processes, reduced window turnover times from 20 minutes to 5 minutes during shift changes.• Re-designed Cage Multiple Transaction Logs for better transaction reporting and communication between all outlets. Adopted by other departments for the same purpose, this form became the property standard and was submitted to the state for official use.
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Cage & Credit ManagerMajestic Star Casino. Llc Apr 1997 - Jan 1998Gary, Indiana, UsProvided direction for all cage, credit, collections, hard count, soft count and pit clerk team members, 156 in total. - Completed business transition from an older existing vessel to new $50 million dollar gaming vessel. Project was completed on time and achieved re-licensing approval for the then "new" Majestic Star Casino. -
Asst. Cage & Credit ManagerSilverstar Resort And Casino - Boyd Gaming Corp. 1994 - 1997Member of management for this casino opening, and the opening of 2 additional casinos while stationed at SilverStar. Assisted Cage & Credit Manager in operating cage, credit and hard count departments for the then top grossing casino in the state of Mississippi. .
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Cage & Credit ManagerSam'S Town Hotel & Gambling Hall - Boyd Gaming Corp. 1994 - 1994Opening Cage & Credit Manager. Completed all start up functions including; hiring, training, receiving and controlling financial assets, filling slot machines and tables. Successful completion of state test period, resulting in operating license for Sam's Town Tunica.
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Cage CashierStardust Resort & Casino - Boyd Gaming Corp. 1991 - 1993
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Front Desk SupervisorSam'S Town Gold River - Boyd Gaming Corp. Mar 1990 - Aug 1990Trained, scheduled and managed all hotel front desk personnel for a 900 room expansion and Grand Opening.
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Cage Shift ManagerFremont Hotel & Casino - Boyd Gaming Corp. Feb 1988 - Mar 1990
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Cage Shift ManagerSam'S Town Gold River - Boyd Gaming Corp. Feb 1985 - Feb 1988
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Banquet ManagerDon Laughlin'S Riverside Resort Hotel & Casino May 1981 - Feb 1985Banquet Manager - Booking and oversight of banquets and meetings for groups as large as 500 attendees. Coordinated with clients, casino food & beverage and facilities personnel to create memorable events.Turnaround and Overnight Tour Coordinator - Booked groups for day trips and overnight visits to the casino/hotel, additionally responsible for greeting groups at arrival.Hotel Desk Clerk - Performed all hotel operations duties, including checkin/out, reservations, night audit and PBX.
Michelle Van Eaton Skills
Casino
Gaming Industry
Team Building
Budgets
Training
Leadership
Hospitality
Management
Operations Management
Customer Service
Casino Gaming
Hotels
Resorts
Poker
Process Scheduler
Employee Training
Food And Beverage
Vip
Customer Satisfaction
Process Improvement
Online Gambling
Quality Assurance
Project Planning
Security
Internal Controls
Start Ups
Database Marketing
Leadership Development
Loss Prevention
New Business Development
Software Documentation
Time Management
Cash Management
Capital Budgeting
Strategic Thinking
Procedure Development
Credit Analysis
Internal Marketing
Asset Managment
Software Development
Process Simulation
Change Management
Asset Management
Budget Management
Personnel Leadership
Personnel Development
Mentoring
Documentation
Process Development
Financial Software Development
Michelle Van Eaton Education Details
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University Of PhoenixBusiness/Management -
The Chubb InstituteNetwork Engineering And Data Communications
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Eastern Arizona CollegeLiberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Michelle Van Eaton
What company does Michelle Van Eaton work for?
Michelle Van Eaton works for First American Bankcard Inc
What is Michelle Van Eaton's role at the current company?
Michelle Van Eaton's current role is Business Leader and Developer of Talented Service Providers.
What is Michelle Van Eaton's email address?
Michelle Van Eaton's email address is md****@****bal.net
What is Michelle Van Eaton's direct phone number?
Michelle Van Eaton's direct phone number is +141464*****
What schools did Michelle Van Eaton attend?
Michelle Van Eaton attended University Of Phoenix, The Chubb Institute, Eastern Arizona College.
What are some of Michelle Van Eaton's interests?
Michelle Van Eaton has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Education, Science And Technology, Human Rights.
What skills is Michelle Van Eaton known for?
Michelle Van Eaton has skills like Casino, Gaming Industry, Team Building, Budgets, Training, Leadership, Hospitality, Management, Operations Management, Customer Service, Casino Gaming, Hotels.
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