Michelle Mascardo Email & Phone Number

Everett, Washington

• Support and maintain: o 400+ CribMaster machines o 200 PDTs (barcode scanners o 30+ SnapOn L5 machines• Well-versed in end-user support, which is a required daily skill when interacting with mechanics, tool room attendants and clerks, managers• Uses Powershell and Dameware daily to remotely troubleshoot CribMaster machines• Provide on-call support, 5 days a week• Familiar with troubleshooting computing hardware issues: o Wireless o Power issues• Familiar with troubleshooting printing issues • Familiar with servers and validating data during upgrades• Understand the CribMaster application (7 and 10)

Renton, Washington

-Supports the implementation of the Scaled Agile Framework (SAFe) into my role as a business analyst -Leads the effort for Epic and Story development and ensuring that the associated linkage/traceability exists between them -Ensures detailed stories and associated wireframes and clearly understood by the developers on my team-Ensures Epics/Stories and all associated information is captured/shared and available using the defined toolset for AHS (JIRA/JAMA/Confluence/VersionOne).-Solicits feedback from end-users via the Customer Advisory Board

Everett, Washington

-Uses Team Foundation Server in order to help give our team a up-to-date overview of what everyone is working on-Initiates, runs and helps to support 2-3 meetings per week, on average.-PSR&M Ticket Focal-Metrics Focal-Scrum master for Agile iterations-Trained in IBM Cognos: Basic Reports, Active Reports-Familiar with Agile practices; attended Agile workshopsI am responsible for performing functional software testing of the Velocity 787 MES application to ensure application functionality performs according to pre-defined sets of business requirements. I work closely with other functional testers, application analysts & developers and business subject matter experts to:* Analyze change requests, customer issues and relevant facts to determine testing estimates and risks. * Consult with other team members and customers to clarify and refine complex requirements. * Develop and execute test plans and scripts to validate that system functionality meets business requirements. * Document and analyze test results to determine if additional modifications are required to satisfy defined business requirements.* Communicate both in writing and verbally to support status reviews and reporting of test findings, issues and risks. * Perform all tasks per program plans and schedules for implementation. * Support change control process for tracking and management of problems and changes to applications during testing. * Interpret and translate complex requirements into functional test scenarios and scripts* Perform activities to develop and execute tests to validate system functionality against specifications. * Analyze and recommend test scenarios and scripts for test automation* Utilize test automation library to facilitate and simplify overall testing effort.* Researches and performs basic analysis of processes, applications, systems and data to identify functional requirements for application or system functionality.

Greater Seattle Area

A podcast for people who love talking about how music changes their lives. Produced by Michelle Mascardo and Salvador Pacheco.-Weekly podcast about music, and why it's the center of our lives-Responsible for sound mixing as well as the marketing for the podcasthttps://soundcloud.com/sheislistening

Seattle, Washington

Work with clients to edit update their resumes Done on my own time, without pay

Http://Sheislistening.Com/

There was this girl who was trying to push music constantly past herself. Even music that she loved.http://sheislistening.com/

Sheisgeeky.Wordpress.Com

My life revolves around music. Everything else? I share here. sheisgeeky.wordpress.com

Greater Seattle Area

I work closely to the creation, deployment and maintenance of Microsoft emails to improve customer acquisition and retention. Works collaboratively on the Partner team in order ensure the high quality of email marketing for the client.-Involved in all aspects of email marketing including new email campaigns, HTML templates-Created and and translated emails for campaigns in 25 different countries for the Microsoft Global Marketing Operations team-Continually improving and optimizing email communications and processes-Able to troubleshoot errors in email, Exact Target, and test lists-Involved in ensuring the high quality of client emails, data extensions, email client test lists, and exact target rules-Results driven with exceptional attention to detail-Responds quickly to help others address customer needs and resolve problems-Team Player: Establishes and maintains good working relationships by helping people feel valued, appreciated, and included in discussions

Greater Seattle Area

Creates and designs a monthly report and dashboard of statistics for http://readytogo.microsoft.com. The report helps to measure the site's business performance. The report is used by Microsoft marketing executives to help guide them to make the best decisions for the site.-Create, execute, and review excel report for the Ready-to-Go team in order to ensure progress is being accomplished for the Ready-to-Go site-Works closely with excel formulas, and vlookups in order to create various metrics for the report-Involved in automating the report for the Ready-to-Go site in the US and 11 other locales, and on board to automate the report for many other countries -Collected and data mined relevant information from Sharepoint and Webtrends to assist in developing analytical output-Analytical Skills: Able to collect, organize, synthesize, and analyze data-Familiar with SSIS; Uses SSIS to help automate the RTG report.-Troubleshoot RTG automation processing errors in SSIS-Familiar with SQL and writing and executing basic SQL queries

Greater Seattle Area

Worked with taxpayers to secure their delinquent returns. Also answered complex tax questions via phone.-Advised and educated taxpayers on how to prevent future delinquencies by advising them what to change on their tax returns and what not to do for next filing-Answered complex tax questions by accessing the IDRS database to find taxpayer history and by reading and interpreting complex tax codes-Worked with difficult and challenging taxpayers by understanding their perspective before I advised them of the IRS’s solution

Greater Seattle Area

Provide instruction to individual or small groups of students to improve academic performance. -Assist students in improving learning and study skills.-Observed and evaluated student’s performance and development.-Provided appropriate feedback on employee and student work.-Encouraged and monitored the progress of individual students.-Identified and selected different instructional resources and methods to meet students’ varying needs.-Counseled students by addressing their concerns and frustrations about materials by providing encouragement and advice

Greater Seattle Area

Assisted the University departments with reception and general clerical duties.-Greeted visitors and callers and answer general questions-Assisted with filing, mailings, copying, ordering of office supplies, and other general office duties-Trained new employees to become Student Assistant

Master Gardener

Masters Of Science In Information Systems, Information Technology

The Master of Science in Information Systems Program trains current and future business leaders who can effectively use and manage.

Bachelor Of Arts (B.A.), Business Administration, Information Systems

Activities and Societies: ASCENDThe area of Information Systems deals with the management of development, use, and impact of information.

Education record

Education record