Michelle (Valduga) Quinn Email & Phone Number

Grand Rapids, Mi, Us

Grand Rapids, Mi, Us

Lead, manage and hold accountable a team of HR Business Partners and HR Coordinators; 8 direct reports. Drive client success and retainment by servicing and selling directly to decision makers, company owners and C-suite leaders directly, through my team and others at Axios HR. Improve processes by assessing standard protocols; changing/improving those when needed; hold all members of the operations team accountable. Full responsibility for contract renewal process, with a profit mindset. Partner collaboratively with sales, marketing, leadership, and operations to positively impact the bottom line. • Demonstrated success of 97% client retainment – highest client retainment level in history of Axios HR.• Consult with marketing team to increase awareness and improve messaging of all services and capabilities with a monthly marketing campaign strategy.• Work aggressively to break down silos among the 3 divisions by cross selling and upselling, further building internal relationships across the organization.• Drive ownership mentality with employee care team solving cases in less than 30 minutes on average, and 150+ cases weekly

Grand Rapids, Mi, Us

Played an integral leadership role defining & implementing all brand management activities of Mercy Health Physician Partners (MHPP). Defined & developed consumer-driven marketing for Providers along with internal marketing, driving awareness of new providers & securing internal referrals. Delivered expertise in managing lean budgets to accelerate market share & expand consumer awareness. Delivered sound leadership of Physician Liaison team, motivating and empowering them to deliver consistent high-performance. Took on full PL responsibility; reported directly to the CMO.• Initially recruited as sole marketing person for medical group marketing. Built department to a staff of marketing specialists and physician liaisons, including establishing policies, procedures, structures, tools & processes to optimize operational efficiency & performance success.• Empower stakeholders to leverage multiple platforms including, online scheduling & virtual visits; along with the broad adoption of patient access tools, system wide, for increased entry into Mercy Health.• Developed & steered implementation of the marketing strategy for the MHPP brand.• Successfully built a matrix work environment experience to include partnerships with Executive Leadership, Operations, Digital Health, Strategy, Innovation, Ambulatory Informatics, Medical Staff, Legal, Compliance and Risk.• Conceived, developed, implemented and tracked unique and innovative marketing campaigns including digital marketing and major annual primary care campaigns.• Selected and worked closely with outside agencies to develop and coordinate special events such as new provide launches, ensuring alignment with objectives and brand messaging consistency.• Led conception, development & delivery of a 12-month marketing campaign for Virtual Visits raising baseline from 892 to 1081 visits, a 21% increase.• Innovated the Online Appointment Scheduling campaign that delivered a 37% increase in online scheduling visits.

Grand Rapids, Mi, Us

Recruited as the first navigation specialist charged with overseeing onboarding of new physicians to Spectrum Health Medical Group. Gained promotion to management position to lead a team of navigation specialists and administrative assistant, working closely with new medical group physicians providing contacts within the organization to ensure medical career success and retainment. Uncovered and deployed strategies to drive increases in network referral activity.• Built and coached team, driving all operations of the department, devising and implementing strategies to optimize physician acquisition and retention.• Uncovered process and service line inconsistencies and worked diligently with key stakeholders to improve efficiencies. • Tracked and analyzed department metrics to measure success, identify/resolve performance issues and ensure goals and KPIs were consistently met. • Created, developed, and implemented outreach programs throughout region that significantly increased internal/external referrals. • Proactively contributed to strategic planning and business development for future growth of medical group providers, providing insight into needed services or specialties. • Facilitated key physician-to-physician relationships with heaviest concentration on medical and surgical specialty departments. • Provided education to physician practices on services available at Spectrum Health to increase patient volume.

Malvern, Pa, Us

Delivered exemplary standards of account management driving sales of cardiac and sleep monitoring devices along with providing exceptional customer service to health care systems, cardiology, neurology, ENT and pulmonary practices in major markets including Grand Rapids, Lansing, Kalamazoo, Battle Creek, Traverse City. Provided training to clients on appropriate billing to maximize reimbursement rates and delivered top level education and training on the use of web portal for patient enrollment and report reviews. Efficiently managed cardiac monitoring device inventory for over 60 clients throughout Michigan.• Successfully acquired 17 new accounts in less than 12 months within a territory lacking attention. • Nurtured, strengthened and sustained relationships with clients ensuring needs and requirements were fully met by monitoring, and tracking sales cycle and delivery of support service, together with troubleshooting issues to ensure projects stayed on track, along with resolving billing issues – achieved close to 100% client retention.• Upsold 21 advanced monitoring system (ACT) to existing accounts and succeeded in converting 90% of accounts from Fax to Web Portal Enrollment technology.

Talent search for sales and sales management candidates through-out the USA for medical and biotech companies, with emphasis on the Great Lakes and Midwest regions. Develop client list and contacts by marketing the services of Searchmark Medical, Inc., to healthcare employers worldwide.• Successfully filled 40 sales and sales management positions with qualified candidates in 2007-2009.• Optimized success potential by adding 6000+ new candidates to company database in 26 months, and by mastering candidate/hiring manager tracking software.• Achieved high client satisfaction through delivery of personal attention to candidates and managers, resulting in increased referrals and industry leads.

New York, New York, Us

Led promotional activities for assigned products (including Norvasc, Viagra, Tikosyn, Accupril and Zithromax Z-pak, Oral Suspension and Zithromax IV) with healthcare providers in hospitals, managed care organizations, Veterans’ Administration facilities, and medical schools in Michigan. • Prepared and delivered multimedia presentations in specialty areas including Cardiology, Infectious Disease, Urology, Emergency Medicine, Internal Medicine, and Pediatrics, to audiences comprised of physicians, residents, medical students, pharmacists, and Pharmacy & Therapeutics professionals. • Scheduled nationwide lecture tours, with oversight of budget, and participated in consumer education events, as well as quarterly product advisory meetings. • Directed training of new regional hires and provided guidance for optimum development.• Led promotional activities for assigned products (including Norvasc, Viagra, Tikosyn, Accupril and Zithromax Z-pak, Oral Suspension and Zithromax IV) with healthcare providers in hospitals, managed care organizations, Veterans’ Administration facilities, and medical schools in Michigan. • Prepared and delivered multimedia presentations in specialty areas including Cardiology, Infectious Disease, Urology, Emergency Medicine, Internal Medicine, and Pediatrics, to audiences comprised of physicians, residents, medical students, pharmacists, and Pharmacy & Therapeutics professionals. • Scheduled nationwide lecture tours, with oversight of budget, and participated in consumer education events, as well as quarterly product advisory meetings. • Directed training of new regional hires and provided guidance for optimum development.

Ba, Marketing

Marketing