Northwestern Mutual is a Fortune 100 Company with expertise in helping clients achieve financial security. As the Network Office continues to grow and launch the new Manhattan Beach office, Michelle's role as Director of Operations is to represent the firm and serve as the right-hand person to the Managing Director. Michelle carries out a dynamic and pivotal role in the expansion and development of the office, plays an integral part in creating the ultimate Client and Advisor Experience, and works closely with the Managing Director, Josh Johnston, in support of business development and leadership projects. Michelle possesses a high sense of urgency, self-initiated follow-through, and strong organizational skills.

Design company that incorporates past experiences both in corporate and private industries to provide a service to clients to fulfill events of their dreams. Incorporate creative solutions for clients’ unique vision. Maintain strong communication with clients, vendors, and staff before, during, and after an event. Operate as a cohesive team to fulfill each detail and provide an unforgettable experience.

As Senior Event Coordinator, manage a five member team in order to design, coordinate, and execute a fully serviced event. Manage the vendors and rentals for each event. Ensure adequate staffing of all events. Complete payroll for the team.As General Manager of the Los Angeles Commissary, maintain the County of Los Angeles Public Health permits and main spokesperson during County Officer inspections. Ensure the proper maintenance of the equipment and train staff on food handling guidelines. Control inventory of products and goods for each event while maintaining a strict budget. Maintain proper bookkeeping for the Los Angeles Division.

Manage and work alongside kitchen staff and front of house staff to meet and exceed standards of restaurants. Expedite quality service and experience for guests. Sustain and execute standards of health department code. Maintain proper inventory and purchase products and goods. Manage payroll, schedule, and bookkeeping of staff and restaurant. Help to assist in the expansion of the restaurant by obtaining correct permits, decor, and supplies for the construction and opening of new and improved restaurant.

In charge of Pacific Southwest region satellite offices in obtaining and retaining top candidates for positions. Assist in coordinating and managing candidate interviews and offer letters. Provide education and on boarding information for new candidates while complying with budget. Manage corporate event budgeting, planning, and reporting.

Day-to-day attention was focused on maintaining office organization by filing and archiving documents, making travel and entertainment arrangements, billing time & expenses, distributing mail, ordering office supplies of all caliber, keeping communication with clients, building personnel and family. Seasonal duties consisted of filing Tax Returns, both personal and business related for national and international clients, summarizing depositions and exhibit documents relating to business valuation cases for purposes of litigation through either Word or Excel, completing reports pertaining to the continuing education of The Partners. Projects completed not in the scope of position were planning and executing personal event’s, creating and maintaining a budget both personal and business, having access to personal agenda and contact databases for use in organizing life’s minute-to-minute activities.

General Manager in charge of twelve employees ranging from receptionist to Shipping Manager. Duties included carefully overseeing the operation through work performance and making necessary adjustments.Dec. 1997 – Promoted to the Sales Department as an Account Executive dealing with Internet and telephone sales, both Nationwide and International.Nov. 1996 – Promoted to the Shipping Manager in which I delegated authority to five personnel overseeing inventory control and assisted in the sales department.Dec. 1995 – Promoted to the Administrative Assistant to the Shipping Manager and Accounting Clerk handling letter writing, filing, ordering shipping supplies, mass data entry, Accounts Payable and Receivable, collections, payroll and vendor relations.June 1995 – Lead Receptionist taking care of such duties as answering a ten-line telephone, light data entry, greeting customers and logging outgoing and incoming packages.