Michelle Warfle Email and Phone Number

Responsible for leading and coaching a team that drives consistent operating rhythms and execution of customer onboarding and ongoing relationship management. Works to actively strengthen the financial center's book of business while providing an exceptional customer experience. Provides direction and oversight to the sales and service support, daily operations, and staffing needs, etc. to ensure high level of quality. Each financial center is tiered based on factors such as the number of households, revenue and opportunity. Accountable for the sustainment and growth of the business. Promotes business growth through the development of deposits, assets, fee-based services, and the development and retention of new and existing consumer and business customers.Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Full responsibility and accountability for sales and service productivity, operations, and customer service for 15 locations in Grand Haven, Muskegon, and Grand Rapids Markets. Oversee customer experience, consultative sales, and operational goals for a region with $1 billion in deposits and $135 million in loans. Communicate key initiatives, goals, and expectations. Earned three President Circle Awards.Coach team members to improve customer experience, resulting in a #1 ranking in branch satisfaction year to date in West Michigan Market. Led a regional team to business growth, with year to date results of 112% of goal in total deposits and 100% of consumer household goal.Create center action plans, ensuring execution of daily sales activities and behaviors to drive revenue.Review, recommend, and approve development plans. Recent results include the development and promotion of 12 team members into management roles. Responsible for the recruiting strategy and employee relations for 15 locations.Annual and ongoing planning and analysis of human capital strategy for 92 employees.Utilize tools to ensure locations adhere to appropriate staffing models.Consistently identify, assess, manage, monitor, and report risk of all types.Responsible and accountable for risk by openly exchanging ideas and opinions. Evaluating concerns and personally following policies and procedures.Ensure that company policies and standard operating procedures are consistently and uniformly applied by all employees.

District Manager, Jackson, Michigan (October 2003 – September 2005)Accountable for sales and service productivity, operations, and customer service for an individual location and three additional locations in Jackson Market. Executed key initiatives and activities to drive sales results earning two President Circle Awards.Managed and opened our first location in Jackson Market.Lead the opening for three additional locations.Recruited, hired, onboarded new employees for four total locationsResponsible and accountable for business development and marketing strategies