Michelle Wells

Michelle Wells Email and Phone Number

Senior Marketing Manager | Develop and execute marketing plans to drive business outcomes within their financial scope @ Insight
tempe, arizona, united states
Michelle Wells's Location
Greater Orlando, United States
Michelle Wells's Contact Details

Michelle Wells personal email

n/a

Michelle Wells phone numbers

About Michelle Wells

I am an energetic and motivated bilingual individual that develops and execute marketing plans to drive business outcomes within their financial scope. I collaborate cross functionally to connect departments with unyielding enthusiasm and commitments to excellence with a proven track record that has a fierce passion for driving amazing customer experiences and cross-organization, collaborative Go To Market projects from vision to reality. I would like the opportunity to demonstrate to you what a marathon training, enthusiastic, goal setting individual can do for your organization. Core competencies include:💥 Leadership💥 Relationship Building💥 Problem-solving skills💥 Time Management💥 Project Management💥 Marketing Strategies💥 Facebook Marketing💥 Teamwork skills💥 Program Management

Michelle Wells's Current Company Details
Insight

Insight

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Senior Marketing Manager | Develop and execute marketing plans to drive business outcomes within their financial scope
tempe, arizona, united states
Website:
insight.com
Employees:
13126
Michelle Wells Work Experience Details
  • Insight
    Sr. Partner Marketing Manager- Small To Emerging Partners + Software Lead
    Insight Apr 2024 - Present
    Orlando, Florida, United States
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  • Insight
    Partner Marketing Manager-Google
    Insight Oct 2022 - Sep 2024
    Orlando, Florida, United States
    Subject matter expert for Google ChromeOS product portfolio & business goals that will help to increase the sales revenue10% YOY. Created creative plans to gain more market share for ChromeOS and adaptation of the ChromeOS environment. Awarded 2023 Marketing Leadership award from the Google ChromeOS team.• As a custom program owner I was responsible for campaign process start to finish with the ChromeOS team. • Asset collection & communication with Google• Campaign execution, monitoring, reporting, and optimization when appropriate• Delivering reporting presentation to partners about their partner program investments• Attends partner QBRs for overview of wholistic marketing performance QoQ• All communication with the partner (including approval process)• Communication of campaign goals, content strategy, etc. to execution team and clearly outlining what is needed to complete campaign execution and Google's expectations.• Collaborate with Category managers & stay up-to-date on Insight’s plan for that category
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  • T-Mobile
    Commercial Marketing Manager
    T-Mobile Feb 2022 - Oct 2022
    Greater Orlando
    Translated and designed corporate and business strategies into optimal treatment and offer presentment within Pega Systems 1:1 Marketing tool and Next Best Action interface to provide best customer experience in coordination with needs of frontline / channel partners (Digital, Retail, Care and Business). Worked cross-functionally to execute company’s marketing plans by driving business strategies, consumer and competitive insights, business management, financial acumen, go-to-market planning, cross-functional leadership, and CRM tactics. Supported and identified opportunities based on competitive landscape, business performance, and customer pain points to provide strategic recommendations on offers and programs to capture new customers.• Drove cross-functional collaboration process to deliver go-to-market strategies and omnichannel initiatives to over 40K frontline mobile experts in CARE and Retail, as well as Digital channels in support of migration of 35M Sprint base customers to T-Mobile network and biller. • Omni channel strategy influencer partnering for launching, solutioning, and performing company promotions.• Developed strategic marketing intake process for promotional updates for frontline employees utilizing WorkFront interface to prioritize and plan projects accordingly to line of business strategy.
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  • T-Mobile
    Southeast Customer Loyalty Operations Manager
    T-Mobile Mar 2021 - Feb 2022
    Spearhead 150+ person Loyalty team in Southeast to migrate Sprint customers to T-Mobile billing system. Analyzed loyalty metrics, led Team to HQ results, and motivated field personnel to complete conversion initiatives. Oversaw strategic execution of Southeast conversion initiatives and campaigns, while handling and resolving any executive customer escalation throughout Southeast area. As leader of Centers of Excellence, communicated loyalty initiatives to team.• Led highest-performing team by migrating 2.4M lines to primary platform while creating customer loyalty with additional 3.4M lines. • Active participant and liaison for “Next Best Action” Strategy & Execution Forum, T-Mobile think tank.
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  • T-Mobile
    Operations Manager For Florida
    T-Mobile Jul 2020 - Mar 2021
    Led frontline in Systems and Technology throughout Southeast during pandemic by placing effective solutions for team regarding operations, systems, inventory, customer services, and go-to-market strategies. Focused on discovering issues causing customer dissatisfaction throughout retail environment. Supported product and services launch with all things highly visible for company. • Awarded Top company accolade for Peak Performances for enabling frontline loyalty team with unyielding enthusiasm and commitments to excellence. • Created and solved solutions for Field regarding systems issues for Sprint and T-Mobile with CRM programs front and back office, enabling frontline to focus on more finance-generating tasks.
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  • Sprint
    Sr Program Manager
    Sprint Feb 2019 - Jul 2020
    Strategized, marketed, motivated, communicated, and find ways to increase sales productivity to all industry channels – corporate, national, retail, and indirect. Managed data analysis on cost control such as travel and expense, operational metrics, and fraud mitigation to Area President. Liaison for regional or headquarters event planning Project Manager for Southeast AVP creating recognition project, including implementation, budgeting, and execution. Accountable for effective communication to all employees throughout region with creative artwork and Area Presidents message to all channels in Southeast. Accountable for effective communication to all employees throughout region with creative artwork and Area Presidents message to all channels in Southeast. • Analyzed, strategized, and placed effective solutions for Fraud mitigation to all sales channels by setting up conferences with all field team and pinpointing areas of concern. • Lead liaison for all area programs for Regional President in Southeast analyzing operational metrics, presentation creation for area-wide call, and collecting data for C-Level executives at HQ.
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  • Sprint
    Sr Field Marketing Manager
    Sprint Aug 2016 - Jan 2019
    Maitland Florida
    Led grassroots campaign in local markets such as Orlando, Jacksonville, The Panhandle, and Atlanta. Defined key strategies and developed and implemented brand and sales campaigns for retail environment across multiple marketing channels. Managed planning, creative development, execution, measurement, and communication for local market through media buys, experimental teams, mail mergers, social media and digital media ads, local influencers to increase customer traffic and gross add, accessory goals, and improved Customer Satisfaction surveys within Southeast. • Spearheaded several key programs for Southeast area, including Santa visit, Lucky Duck, Samsung Miami tour, and Back to School Classroom Startup kits and Sign Spinning coordination.• Created and executed marketing plan for 56 new store grand openings throughout Southeast regions with budget of over $79.5K.• Executed and organized 2 Sales conferences for Florida Region budgeted for $275K that included all sales partners and associates for region.
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  • Sprint
    Wireless Marketing Manager
    Sprint Jul 2010 - Aug 2016
    Maitland Florida
    Developed marketing strategy to increase YoY activation in Orlando, Jacksonville, and Puerto Rico market for Sprint discounts program to Public Sector individual liable (IL) with $64K annual budget. Planned, executed, and drove activities that increased sales performance for multi-area territory. Increased education customer account from 38% to 203% of sales goal.• Stepped in as leader for Public Sector Group during team realignment holding weekly conference calls regarding IL growth; reported progress results to SMB Director. • Worked crossed channels to communicate comprehensive company message and leverage discounts to key customers in market.•Awarded the directors choice award in March of 2012 for active role in the Orange county Public School•Recognized with the “Lighting the way Award” in November of 2011 for Public Sector Development managers
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  • Sprint
    Senior Account Manager For Small Business
    Sprint Aug 2008 - Jul 2010
    •Partner with the field sales organization during the entire sales cycle to help increase sales revenue.•Responsible for prospecting, proposing, pricing, negotiating, closing sales, and implementation of sales for the Nations Field Sales team.•Assist with current customers while partnering with the Growth Account Managers to cross-sell Sprint’s entire portfolio.•Contributed with developing marketing strategies for both existing customers and new customers in an attempt to increase Individual Liable and Corporate Liable wireless sales.•Aided Field rep with finding appropriate department to complete their task.•Was Presented as Most Valuable Player for First Quarter in 2007•Awarded Diamond Club for First, Second and Third Quarter in 2007
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  • Sprint Nextel
    Small Business Account Manager
    Sprint Nextel May 2006 - Jul 2008
    •Consulted business customers for the best solution that would drive return on investment by creating proposal, assisting in pricing, negotiating, and closing sales•Generated prospective customer and close sales generated by cold calling•Create marketing blitz’s to customer to increase sales revenue for the company•Partnered with a sales team in Arizona to increase sales revenue by creating proposals, call support as well as implementation.
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  • Sprint
    Sales Trainer
    Sprint Apr 2005 - May 2006
    •Coached consultants on sales techniques who were not meeting sales objectives•Trained and supported Florida Retail team on new methods and procedures•Assumed the responsibility of management in their absences by closing and opening the store, selling the four strategic products and assisting consultants•Solved and fixed problems that arise in the retail stores such as bill issues, customers complaints, and stores processes •Assists in evaluating employee techniques, knowledge, and performance as well as Identifies training needs to ensure the effectiveness of personnel. •Recognizes and recommends areas needing improvement. •Motivates staff to ensure goals are met and that work produced exceeds quality standards. •Created new referral procedure that was to be used by the technicians to promote additional sales in the LTD retail stores •Organized quarter Diamond club celebrations for each store in Florida
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  • Sprint
    Sales Coach And Trainer
    Sprint Dec 2003 - Mar 2005
    Increased sales performances for reps at bottom 10% by training and creating Directional Selling class Created a Power Point presentation and Sales packet on how to sell a variety of products and services to each team as well as run incentive programs to motivate and increase sales and productivityPresented to large groups on different sales techniques, diffusing customer anger and motivationResponsible for training and implementing sales effectiveness in new hire classesSelected by management because of peak performance to coach on Sales Increased sales performance through motivation and sales coaching Managed team in manager's absence to ensure performance and team effectivenessAddressed concerns and monitored calls for team member to provide consistent feed back and coachingResponsible for team stats and conduct while insuring members completed proper paperwork
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  • Sprint
    Customer Care Supervisor
    Sprint Apr 2003 - Nov 2003
    Managed team in manager's absence to ensure performance and team effectivenessAddressed concerns and monitored calls for team member to provide consistent feed back and coachingResponsible for team stats and conduct while insuring members completed proper paperworkAssisted in conference calls to India contact center to provide sales assistances and proper protocol
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  • Sprint
    Customer Services Specialist
    Sprint Dec 2001 - Mar 2003
    Involved in the sales ethics committees, fraud task force.Supported customer services to customersProvide quality customer service and activate phones while exceeding sale quota goal
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  • Embarq
    Advance Small Business
    Embarq Mar 2006 - Oct 2006
    •Consulted business customers for the best solution that would drive return on investment by creating proposal, assisting in pricing, negotiating, and closing sales•Generated prospective customer and close sales generated by cold calling•Inform customers of company promotions and upgrade and retained current customers by offering promotions•Knowledgeable in wire line solutions such as circuits, telephone systems, and cell phones •Do continual follow up with customers to ensure that they were up to date on their accounts•Qualifies leads by determining customers needs and use consultative selling•Completed 100% of sales objective for June sales
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  • Viotran Llc
    Office Manager
    Viotran Llc Jun 2001 - Sep 2001
    Assisted in building company by establishing communication between the international counterpartResearched for future prospective companies to host money transfer kiosk and Mexican townsAs a Human Resource Assistant pre-interviewed, administered testing, and ensured quality controlCreated client/marketing data base, company directory, expense and purchase order reports
  • John Shawn Productions- Sea World/Islands Of
    Lead/Staff
    John Shawn Productions- Sea World/Islands Of Dec 1999 - Jun 2001
    Collaborated with supervisors to promote store's efficiency and productivityProvided customer service, downloaded pictures, and prepared for next business day
  • Florida World Pavilion
    Representative
    Florida World Pavilion Sep 2000 - Oct 2000
    Promoted future export/import trade relations between Florida and Australia during Olympic gamesAssisted Florida government in introducing state as industrial, historical, business, and sports-oriented
  • Annie Russell Theatre
    House Manager/Assistant House Manager
    Annie Russell Theatre Oct 1997 - May 2000
    Handled and resolved patrons complaints or questions as first student within this positionDirected ushers, started shows and closed theatre after all performancesResponsible for general maintenance, counted tickets, and filed house manager report
  • The Golf Channel
    Intern
    The Golf Channel Sep 1999 - Nov 1999
    Created PowerPoint presentation for marketing department for usage at up-coming showLearned functions of live studio, previewed tapes, and observed international business with JapanInputted data of target population viewing areas nation-wide

Michelle Wells Skills

Sales Customer Service Cold Calling Coaching Retail Marketing Negotiation Pricing Microsoft Excel Powerpoint Microsoft Word Spanish Public Speaking Marketing Strategy Telecommunications Salesforce.com Call Centers Customer Retention Wireless Customer Satisfaction Sales Operations Direct Sales Selling Crm Strategy Training Program Management Management Solution Selling Account Management Sales Management B2b Wireless Technologies Customer Relationship Management Business To Business

Michelle Wells Education Details

Frequently Asked Questions about Michelle Wells

What company does Michelle Wells work for?

Michelle Wells works for Insight

What is Michelle Wells's role at the current company?

Michelle Wells's current role is Senior Marketing Manager | Develop and execute marketing plans to drive business outcomes within their financial scope.

What is Michelle Wells's email address?

Michelle Wells's email address is mi****@****ile.com

What is Michelle Wells's direct phone number?

Michelle Wells's direct phone number is (866) 275*****

What schools did Michelle Wells attend?

Michelle Wells attended Rollins College, Lake Howell.

What skills is Michelle Wells known for?

Michelle Wells has skills like Sales, Customer Service, Cold Calling, Coaching, Retail, Marketing, Negotiation, Pricing, Microsoft Excel, Powerpoint, Microsoft Word, Spanish.

Who are Michelle Wells's colleagues?

Michelle Wells's colleagues are Alyssa Kyle Walo, Kyle Holman, Natalie Sancho, Haripriya G, Aditya Kondaveti, Candace Taylor, Joseph Abell.

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