Vendor Consultant at Microsoft Contract Ended

Provided operational and tactical support of the CE&S Integrated Engagement rhythm of business/connection; coordinating across both the core business (sales, delivery, finance) as well as the support functional business leads, the Area, and broader organization’s operating model. Support the operational and tactical support of Action Management program; including the end-to-end management of two CE&S executives, strategy governance, tooling/reporting, communications and supporting documentation/resources. Support for the upcoming CE&S Integrated Planning initiativeQuarterly Review/VSU Management Action ManagementPlaybook creation/updates + maintenanceArea Contacts Matrix maintenanceTeams/SharePoint/OneNoteEnd-to-End Management

Delivery Excellence Services (DES) Program Manager reporting to Director of Strategic Programs, Microsoft. Supporting the DES Team, driving program excellence, process improvement and delivering program initiatives across worldwide Areas/Domains/Time zones.

(Contract ended due to Covid 19 Budget constraints and ReOrg)• Security Technical Readiness Program Manager supported the M365 Security and Marketing Team preparing “Go to Market” security implementation and asset readiness• Security Technical Readiness Program: Assets included: Ignite sessions, Learning Paths from WWL and Interactive Guide Business requirements, Threat Protection and Cloud Security ensuring Technical field, Sales and End customers had the tools to utilize the suite of products and services available on the M365 Platform

Managed implementation for Enhanced Anti-Corruption vetting program (PAC) in OneVet tool. Implemented new tool enhancements/standards for enhanced anti-corruption vetting of subcontractors/implementation partners who deliver Microsoft's client’s software services to Enterprise Customers on the Information Protection Governance & Compliance team within the Microsoft Worldwide Commercial Business. All timelines/deliverables executed successfully. Project ended due to Covid-19 budget constraints.

Consulting Program/Project Manager with diverse experience on multiple platformsPassionate in overachieving deliverables for an excellent Customer Experience• Artistic, Real Estate, Scenic and Travel Photography • http://michellejwright.zenfolio.com/

• Operations Program Manager assisting Benefits efforts within the Global Benefits team• Teams Management – internal delivery team, extended v-teams, and field facing teams.• Work stream management identifying/ monitoring interdependencies, risks, tracking activities, and lead team collaboration efforts • Updated key Ops milestones in Master project plan, liaison to partner project schedules• Planned and facilitated OE/YE Core Team and sessions Technology: Teams, SharePoint, MSOffice, Excel, PowerPoint, Word, Microsoft Project, SAP, Benefit Solver Audience: MS HR Global Benefits Operations/Program, Employee Support Platform team, Benefits Portal-BSC/WTW, CFE, Vendors, Suppliers/Contractors, Technology Solution, MS Customer Support, Premera, Kaiser, Marketing/Communications,

Consulting Program/Project Manager working as Microsoft vendor 2009-2019 Took 6 month hiatus from Microsoft as required

• SEB Program Manager for Director of the Services Executive Board and Customer & Field Experience at Microsoft• Managing deliverables to support Services Resources, Microsoft Services and MCS experience synergy• Assisting teams in supporting the Services Advisory Board• Program Management, including collaboration with Microsoft Senior Leadership teams including external Customer Leadership

Privacy Program Manager for Universal Stores Director managing Privacy Review (PRB) documentation and GDPR preparationPrivacy reviews are conducted in the design phase of any product /service to ensure privacy/security policies are applied to the collection, use, transfer, storage and retention of all PII and Customer informationCreated UST Privacy Review Service Catalog records in EGRC (Enterprise Governance Risk and Compliance)Created Privacy Review Questionnaires in EGRC for Service Catalog ID /Privacy Task ID/ Service Tree GUIDImplemented/created/managed reporting criteria for all UST Privacy Review documentation Excel/Word files, SharePoint site managementManaged cross-group collaboration and delivery with Engineering PM/Dev, CELA and Privacy ManagersProgram managed UST Privacy Approvals for COSMOS Data Access and Renewal requests Ensured the enhanced GDPR privacy and security requirements adherenceProcessed CELA Privacy Data Subject Rights RequestsCustomer requested (DARs) Data Access Requests / Data Deletion requestsCustomer requested Billing Profile investigations / Billing Profile redactionsProcessed TFS/VSO PayOps Service Requests/Mission Control requests/MSI/RegSys and Geneva requestsWDG Privacy Data Assessment Management (PDAM) tool Updated/Input UST Privacy Review Baselines (PRB) data in PDAMReconciled data in the PDAM tool against the PRB filesRectified errors/omissions in the tool e.g. DPIA status/mapping updates, Friendly Name/email updates/investigated issues with import and remedied the UST PRB fieldsShared analysis with PDAM team delivering recommendations and process improvement solutionsTechnology: SharePoint, MSOffice, Excel, PowerPoint, Word, VSO, CMAT, CAP/ASD/TFS/VSO PayOps Service, MSSOVLE, Mission Control, MSCOM Support Services/ MSI/RegSys and GenevaAudience: WW MSFT, Vendors/Suppliers/Contractors, CELA, WDG, Universal Store, Azure Security

Program managing Incident response escalations worldwide for Microsoft Info Protection & Goverance team.Ensuring Business process management and compliance for security protocols and Customer Satisfaction delivering best in class custom service.

Project/Program Management Consultant in many diverse areas of business at Microsoft. Anti-Piracy, Customer Escalation management/ Business Architecture/ BI Analyst/ Process Improvement /Training /Reporting / Business process documentation/Security and Privacy Incident response management over the course of the past 7 years.

Business Architecture Program Management with Excellence & Passion supporting Microsoft ECO Sales IT Management Teams• Managed Programs for Microsoft ECO Sales IT Teams (Business Intelligence, Customer Journeys/Scorecards/Storyboards)• Created/implemented Excel program driving priority business requirements for Applications, Scenarios, Services & Personas • Process Improved current processes creating/updating documentation materials & walking deck presentations• Maintained SharePoint sites for files/documentation/reports (Excel/PowerPoint/Visio)• Collaborated/Trained multiple teams on new process documentation (Personas: BA/BPM/EPM)• Set up/Conducted meetings with ECO teams for business requirements/actions to be completed

Program managed worldwide Customer Escalations conducting Forensic Analysis on Product Keys Documented business processes , Conducted training , participated in 3 UAT for process improvement of Microsoft programs Program / Project Management of Worldwide Customer Service Support (CSS) Escalations and Program Blocking/ Unblocking ensuring Microsoft Revenue Protection and Growth Project Management delivering Gap Analysis data for Product Key Services Blocking Escalation Team and Product Key Services Support project team to CSS/ High Level Leadership Team Program Managers Proficient in Escalation Management Database SQL Server, Excel, Talon and working in the ITSM Ticketing system  Reporting Customer Service Support Escalation and Blocking results to CSS Worldwide Regions Monthly Process improved the Worldwide Customer Service Support Escalation Process to increase Customer Resolution time from 15 days to 1-day resolution/response management Program/ Project Management skills developing monthly/weekly reports derived from Excel /SQL Server Database on PowerPoint Slide Deck presentations for Microsoft LT reporting process improvement, revenue growth/ protection /client satisfaction results Documented Process’ for Microsoft Worldwide CSS Escalation Management, Blocking/ Unblocking/ Talon tool Trained multiple Microsoft teams on procedures to ensure compliance of MSFT Policies Partnerships with MSFT Legal Counsel, CSS Regions, MSFT Online Store, TechNet, MSDN, VL and other Programs in managing Product Key initiatives driving World-wide Anti-Piracy efforts and MSFT Revenue ProtectionTechnology: CRM, MSOffice, Excel, PowerPoint, Project, Lync, SharePoint, ITSM, SQL Server, Talon, TFS, VL (MSDN/TechNet/etc.)

Technical Delivery Program Manager• Documented Technical Deployment peripherals for all phases of the Release Delivery Release process (Pre-Release, Night of Delivery and Post Release) • Created Short Interval Schedule (SIS), and tracked release content• Created Presentations for executive audiences• Acted as liaison & gatekeeper between all functional groups • Developed lessons learned documentation to implement improvements• Tracked and monitored Change Board and Remedy requests

Technical Sales Representative specializing in Green Products and BioAMp water treatment