Michelle Wright Email & Phone Number

Seattle, WA, US

Vendor Consultant at Microsoft Contract Ended

Redmond, Washington, US

Provided operational and tactical support of the CE&S Integrated Engagement rhythm of business/connection; coordinating across both the core business (sales, delivery, finance) as well as the support functional business leads, the Area, and broader organization’s operating model. Support the operational and tactical support of Action Management program.

Redmond, Washington, US

Delivery Excellence Services (DES) Program Manager reporting to Director of Strategic Programs, Microsoft. Supporting the DES Team, driving program excellence, process improvement and delivering program initiatives across worldwide Areas/Domains/Time zones.

Redmond, Washington, US

• (Contract ended due to Covid 19 Budget constraints and ReOrg)
• Security Technical Readiness Program Manager supported the M365 Security and Marketing Team preparing “Go to Market” security implementation and asset readiness
• Security Technical Readiness Program: Assets included: Ignite sessions, Learning Paths from WWL and Interactive Guide Business requirements, Threat Protection and Cloud Security ensuring Technical field, Sales and End.

Redmond, Washington, US

Managed implementation for Enhanced Anti-Corruption vetting program (PAC) in OneVet tool. Implemented new tool enhancements/standards for enhanced anti-corruption vetting of subcontractors/implementation partners who deliver Microsoft's client’s software services to Enterprise Customers on the Information Protection Governance & Compliance team within the.

• Consulting Program/Project Manager with diverse experience on multiple platformsPassionate in overachieving deliverables for an excellent Customer Experience
• Artistic, Real Estate, Scenic and Travel Photography
• http://michellejwright.zenfolio.com/

Redmond, Washington, US

• Operations Program Manager assisting Benefits efforts within the Global Benefits team
• Teams Management – internal delivery team, extended v-teams, and field facing teams.
• Work stream management identifying/ monitoring interdependencies, risks, tracking activities, and lead team collaboration efforts
• Updated key Ops milestones in Master project plan, liaison to partner project schedules
• Planned and facilitated OE/YE Core Team and sessions Technology: Teams, SharePoint, MSOffice, Excel, PowerPoint, Word, Microsoft Project, SAP, Benefit Solver Audience: MS HR Global Benefits Operations/Program, Employee.

Consulting Program/Project Manager working as Microsoft vendor 2009-2019 Took 6 month hiatus from Microsoft as required

Redmond, Washington, US

• SEB Program Manager for Director of the Services Executive Board and Customer & Field Experience at Microsoft
• Managing deliverables to support Services Resources, Microsoft Services and MCS experience synergy
• Assisting teams in supporting the Services Advisory Board
• Program Management, including collaboration with Microsoft Senior Leadership teams including external Customer Leadership

Redmond, Washington, US

Privacy Program Manager for Universal Stores Director managing Privacy Review (PRB) documentation and GDPR preparationPrivacy reviews are conducted in the design phase of any product /service to ensure privacy/security policies are applied to the collection, use, transfer, storage and retention of all PII and Customer informationCreated UST Privacy Review.

Redmond, Washington, US

Program managing Incident response escalations worldwide for Microsoft Info Protection & Goverance team.Ensuring Business process management and compliance for security protocols and Customer Satisfaction delivering best in class custom service.

Redmond, Washington, US

Project/Program Management Consultant in many diverse areas of business at Microsoft. Anti-Piracy, Customer Escalation management/ Business Architecture/ BI Analyst/ Process Improvement /Training /Reporting / Business process documentation/Security and Privacy Incident response management over the course of the past 7 years.

Redmond, Washington, US

• Business Architecture Program Management with Excellence & Passion supporting Microsoft ECO Sales IT Management Teams
• Managed Programs for Microsoft ECO Sales IT Teams (Business Intelligence, Customer Journeys/Scorecards/Storyboards)
• Created/implemented Excel program driving priority business requirements for Applications, Scenarios, Services & Personas
• Process Improved current processes creating/updating documentation materials & walking deck presentations
• Maintained SharePoint sites for files/documentation/reports (Excel/PowerPoint/Visio)
• Collaborated/Trained multiple teams on new process documentation (Personas: BA/BPM/EPM)

Redmond, Washington, US

Redmond, Washington, US

Program managed worldwide Customer Escalations conducting Forensic Analysis on Product Keys Documented business processes, Conducted training, participated in 3 UAT for process improvement of Microsoft programs Program / Project Management of Worldwide Customer Service Support (CSS) Escalations and Program Blocking/ Unblocking ensuring Microsoft Revenue.

• Technical Delivery Program Manager
• Documented Technical Deployment peripherals for all phases of the Release Delivery Release process (Pre-Release, Night of Delivery and Post Release)
• Created Short Interval Schedule (SIS), and tracked release content
• Created Presentations for executive audiences
• Acted as liaison & gatekeeper between all functional groups
• Developed lessons learned documentation to implement improvements

Irving, TX, US

Technical Sales Representative specializing in Green Products and BioAMp water treatment

Seattle, Washington, US

Norwalk, Connecticut, US

Bachelors, Journalism & Psychology

Bachelor'S Degree, Psychology & Journalism