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I am an influential Global transformation change & customer engagement leader with 30 years experience leading teams within Shared Service Centre environments. I have a reputation for developing and maintaining excellent working relationships with customers, employees, BPO providers, internal project and operational teams. My leadership skills cover transactional finance, transition, outsourcing, service delivery, change management & driving significant improvements to KPI's/SLA's. Beyond this I have transformed culture, processes & behaviours to create a customer centric approach.I have worked with people from many different backgrounds, cultures and countries and I have provided Transformation Change Leadership across R2R, P2P, C2C, Banking, T&E & Helpdesk processes.I am very passionate about people and nurturing their strengths. I am thrilled by the potential I see in each person and my power comes from learning how to unleash it. I create a productive team spirit and I always have high energy & a positive mind-set.Key Skills:Full Shared Service Centre cycle: Start up with SAP implementation, Process Leadership, People Development, Performance Management, Continuous Improvement, Leading the outsourcing of work into BPO partner Genpact, Global Service Delivery leadership, Organisational Culture Change & Transformation, Creative problem solving & innovation, Customer Relationship Management, Coaching, Mentoring & Employee Engagement
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Global Change Associate DirectorCbre Apr 2024 - PresentDallas, Tx, Us -
Senior Global Change ManagerCbre Apr 2023 - Apr 2024Dallas, Tx, Us
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Change ManagerCbre Feb 2022 - Mar 2023Dallas, Tx, Us
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Head Of Finance ChangeDwf Jun 2021 - Feb 2022London, GbA member of the Finance Senior Leadership Team reporting into the CFO. Providing clear and effective change leadership for the Finance function, embedding a best practice approach to implement the change & culture strategy. -
Global Shared Services Change LeadDwf Sep 2020 - Jun 2021London, GbLead for all change & culture initiatives impacting the Shared Services teams. Implementing best practice change management principles and the changes from initiation to completion and handover to the BAU teams.
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Global Shared Services Delivery LeadDwf Aug 2019 - Sep 2020London, GbLead for Shared Services Delivery team for 125 FTEs across Billing, Credit Control, Revenue Control, Accounts Payable, Cashiering and Bank Reconciliation teams.
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Europe Stakeholder Relationship DirectorAstrazeneca Apr 2018 - Aug 2018Cambridge, Cambridgeshire, GbI reported into the Global Financial Operations (GFO) VP and was a member of the GFO Senior Leadership Team. Delivered an end to end engagement model across GFO Global process towers & Europe marketing companies. Introduced new ways of working to develop the operational partnership and created a customer centric culture -
Uk Transition LeadAstrazeneca Dec 2016 - Apr 2018Cambridge, Cambridgeshire, GbAppointed UK Transition lead following the announcement of the AZ Cheshire site closure. Transitioned 80 employees into the new AZ delivery centres in Warsaw, Costa Rica & Cambridge also centralising individual market processes into GFO.
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Culture & Change LeadAstrazeneca Oct 2015 - Dec 2016Cambridge, Cambridgeshire, GbAppointed lead to support organisational structure changes within GFO moving from Regional aligned processes to Global. Driving a consistent culture of change across 9 Global sites & 700 employees. Lead for 10 Global Engagement & Change Champions who act as engagement advocates, ensuring global team alignment and one team spirit.
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Interim Helpdesk Service LeadAstrazeneca Nov 2014 - Oct 2015Cambridge, Cambridgeshire, GbParachuted in as trouble shooter to resolve the service issues with BPO provider Genpact across India & Romania sites. Managing 23 Helpdesk FTE’s in India and 10 FTE’s in Cluj Romania. Supporting 9,000 end users and 10,000 queries received monthly.
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Interim Purchase To Pay (P2P) Service LeadAstrazeneca Apr 2014 - Nov 2014Cambridge, Cambridgeshire, GbParachuted in as trouble shooter to resolve the service issues with BPO provider Genpact across India, Romania & Poland sites. Managed the P2P service covering 44 FTE’s in India and 37 FTE’s in Cluj Romania.
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Emea Project & Change DirectorAstrazeneca Mar 2012 - Mar 2014Cambridge, Cambridgeshire, GbEMEA region lead for 3-year, $64m global programme of 60 change and transformation initiatives across R2R, P2P, C2C, T&E & Helpdesk. Also, led $6.1m project to transition further transactional activities, moving 80 FTE’s from 38 commercial marketing companies into BPO provider Genpact.
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European Service Delivery DirectorAstrazeneca Oct 2010 - Mar 2012Cambridge, Cambridgeshire, GbSecured a role in the AZ retained team managing the service delivery of BPO provider Genpact across 300 FTE’s. Interfaced daily with Genpact senior leaders to ensure excellent service was being provided according to the Global Master Service Agreement (MSA). The main point of contact and escalation for Regional CFO's & Finance controllers.
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Regional Transition DirectorAstrazeneca Aug 2009 - Oct 2010Cambridge, Cambridgeshire, GbI led a $55m global project to transition 180 transactional finance FTE’s from the Manchester Shared Service Centre to BPO provider Genpact in India & Romania.
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Payment Services DirectorAstrazeneca Jul 2008 - Aug 2009Cambridge, Cambridgeshire, GbHead of Payment Services (Purchase to Pay & Travel & Expenses) reporting into the Head of the Shared Service Centre. Leading team of 80 employees. Rolled out new Global T&E system to 17,000 claimants in 15 countries. Generated significant improvements in P2P & T&E KPI's.
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P2P Process ManagerAstrazeneca Feb 2008 - Jul 2008Cambridge, Cambridgeshire, GbManaged a team of 33 FTEs, processing 150,000 invoices per year covering 15 European marketing companies. Created a positive environment and culture within the department coaching, mentoring and influencing the behaviours of the team leaders.
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T&E Process ManagerAstrazeneca Feb 2007 - Feb 2008Cambridge, Cambridgeshire, GbLed a team of 30 FTEs operating to high standards of financial control, compliance and best practice. Ensured adherence to Sarbanes Oxley financial controls framework and internal audit requirements. Serviced 17,000 claimants and annual credit card spend of £15.6M across 15 European marketing companies.
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P2P Change ManagerAstrazeneca Mar 2005 - Feb 2007Cambridge, Cambridgeshire, GbDefined and implemented change management delivery across Europe, working as a key driver behind implementation of the P2P solution which included Straight Through Processing and outsourced invoice scanning and OCR. Influenced senior stakeholders & customers, building collaborative relationships to ensure the P2P vision was successfully communicated and reinforced.
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Accounts Payable Team LeaderJti Oct 2003 - Mar 2005Geneva, ChManaged and developed a team of 9. Promoted efficient & effective team working within the Shared Service Centre. Subject Matter Expert for P2P providing coaching, assistance, technical support and guidance. -
Sap Implementation Project LeadJti Mar 2003 - Oct 2003Geneva, ChLed and executed transition planning for the successful transfer of P2P and T&E processes from 17 global markets to a newly operated Shared Service Centre. Key member of the Purchasing & Accounts Payable SAP implementation team in Trier, Germany.
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Management AccountantTeradyne 2001 - 2003North Reading, Ma, UsProvided information and support to Project and Cost Centre managers including preparation of weekly sales reporting & time sheet postings. Monthly management packs, headcount reviews and annual budgets. -
Accounts Payable SupervisorTeradyne 1999 - 2001North Reading, Ma, UsManaged a team of 5 processing supplier invoices & employee expense claims. Subject Matter Expert for SAP core implementation team. Implemented, prepared and delivered training in SAP for Accounts Payable & Travel Management.
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Finance Assistant, Sap Project TeamSharp Electronics 1997 - 1999Montvale, Nj, UsImplemented Accounts Payable, Credit and Asset Management & General Ledger. Prepared testing/training documentation and delivered the end user training. -
Accounts Payable SupervisorSharp Electronics Aug 1998 - Dec 1998Montvale, Nj, UsReturned to Finance from the SAP implementation team and managed a team of 7 Accounts Payable Clerks.
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Section Clerk (Costing & Accounts Payable)Sharp Electronics 1996 - 1997Montvale, Nj, UsSupervised team of 4, maintaining records for imported raw materials/components and reconciled debtors & sales reports. Assisted the Finance Manager with the financial half year ends and annual audits.
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Senior Clerk (Costing & Treasury)Sharp Electronics 1992 - 1996Montvale, Nj, UsResponsible for controlling the stock of microwave ovens, video recorders and photocopiers. Preparing production, sales and inventory reports. Treasury Assistant responsible for bank reconciliations and journal postings.
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Accounts Payable ClerkSharp Electronics 1989 - 1992Montvale, Nj, Us
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ReceptionistJames James & Hatch 1984 - 1989
Michelle Evans Skills
Michelle Evans Education Details
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Stockport CollegeAat & A Level Business Accounts -
The Chartered Institute Of Management AccountantsCima
Frequently Asked Questions about Michelle Evans
What company does Michelle Evans work for?
Michelle Evans works for Cbre
What is Michelle Evans's role at the current company?
Michelle Evans's current role is Global Change Associate Director at CBRE.
What is Michelle Evans's email address?
Michelle Evans's email address is mi****@****ail.com
What is Michelle Evans's direct phone number?
Michelle Evans's direct phone number is +971436*****
What schools did Michelle Evans attend?
Michelle Evans attended Stockport College, The Chartered Institute Of Management Accountants.
What skills is Michelle Evans known for?
Michelle Evans has skills like Change Management, Stakeholder Management, Project Management, Service Delivery, Shared Services, Outsourcing, Cross Functional Team Leadership, Vendor Management, Leadership, Process Improvement, Business Transformation, Performance Management.
Who are Michelle Evans's colleagues?
Michelle Evans's colleagues are Aamir Refai, David Bryant, Yue Sun, Pe, Leed Ap, Cem, Caryn Solberg, Laura Valladares, Madison Williams, Cindy Cail.
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