Microsoft, Redmond, WA 2007 – PresentManage research operations across divisions: Experience + Devices, Cloud + Enterprise, and AI + Research. Core responsibilities include internal tool design, research planning, resource allocation, participant sourcing, privacy process, location and method recommendations, best practice documentation, across divisions/teams resources/budget optimization, identify trends and business gaps and design plan for proposed solution and execution at… Show more Microsoft, Redmond, WA 2007 – PresentManage research operations across divisions: Experience + Devices, Cloud + Enterprise, and AI + Research. Core responsibilities include internal tool design, research planning, resource allocation, participant sourcing, privacy process, location and method recommendations, best practice documentation, across divisions/teams resources/budget optimization, identify trends and business gaps and design plan for proposed solution and execution at scale.• Managed/drove standard research requests from across divisions to assist and direct needs to streamline process and key stakeholder in timely matter.• Delivered win/win research projects across MS research teams/customers from feature teams that impacts product design by validating, updating, modifying, discovering and reset product design as need to achieve goal on delighting our customs for MS products. • Worked closely with various external and onsite vendors with different aspects of the business: participant sourcing, 3rd party tools, and international vendors, defining and driving metrics, quality requirements, deadlines, and training to ensure quality of the business.• Consulted, designed, and delivered feature requests for tools and infrastructure needs for all core research ops business needs, including providing program management throughout product cycle: design, development, testing, implementation, postmodern phases. • Initiated and delivered self-serve real time monthly billing update for all MS UX partners and managers. Establish one location with accurate data dashboard for division's future forecast, budget, and resource planning.• Drove and delivered dashboard on key KPI, OKR, billing/budgeting providing an at glance view that aligned with higher company initiatives. Show less

Software Development Engineer in Test, 2002 – 2007Outlook Mobile, Windows MobileSuccessfully drove Windows Mobile service releases: responsible for cross group collaboration, incorporating customer requests into products. Acted as the primary owner for prioritizing issues and make fix/no fix decisions.• Shipped five releases of Windows Mobile, understood the software release cycle and the tradeoff between schedule and feature set.• Collected and evaluated common user… Show more Software Development Engineer in Test, 2002 – 2007Outlook Mobile, Windows MobileSuccessfully drove Windows Mobile service releases: responsible for cross group collaboration, incorporating customer requests into products. Acted as the primary owner for prioritizing issues and make fix/no fix decisions.• Shipped five releases of Windows Mobile, understood the software release cycle and the tradeoff between schedule and feature set.• Collected and evaluated common user scenarios to influence future product design and vision by monitoring beta user feedback via emails and news groups.• Owned Windows Mobile Contacts features: provided high quality specs, test plans, defined product needs by participated in UX requirements, analyzing customer needs, and feature integration risks. • Owned area performance testing and SQM data collecting, track performance for “Contacts” by analyzing instrumentation data and provided reports to key stakeholders• Outsourcing and vendor management – acted as the liaison between core team and Chinasoft test team on budgeting, scheduling, process management, and ultimately achieving satisfying outsourcing results. Show less

Responsible for windows globalization effort on layout, user experiences, Unicode, spec review for catching code defect in design stage. • Designed and executed automated test plan for a break through V1 eReading product.• Participated and heavily involved in user experience research by surveying end user, designing questionnaires, and setting up focus group, providing organized, useful data for reports.• Owner of scenario integration testing for UI and layout areas by… Show more Responsible for windows globalization effort on layout, user experiences, Unicode, spec review for catching code defect in design stage. • Designed and executed automated test plan for a break through V1 eReading product.• Participated and heavily involved in user experience research by surveying end user, designing questionnaires, and setting up focus group, providing organized, useful data for reports.• Owner of scenario integration testing for UI and layout areas by participating in related area spec review, providing constrictive feedback and driving result on eDocument org.• Drove eReading beta release to customer under time driven schedules and while maintaining high quality bar for the product by proactively seeking bottle neck and resolving urgent issues.• Ensured functionalities by integrating Reader application testing on shell, search, settings, and navigation on both desktop and Windows CE forms. Show less