Michelle L. Email & Phone Number

Toronto, On, Ca

Toronto, On, Canada

Promoted in 2021 from Sr. Business Systems Analyst (BSA); maintained Sr. BSA job responsibilities in addition to the below:Managed the hiring and onboarding program for new BSAs, and oversaw ongoing systems analysis activities such as the creation, delivery and maintenance of required documentation and deliverablesProvided leadership and technical guidance to the BSA teamSet and maintained the standards and best practices for the creation, delivery and maintenance of required documentation and deliverables in Confluence and JiraEnsured that deliverables are agreed to by Business and Technology stakeholders, and managed and implemented effectively by the teamWhen required, supported BSAs on initiatives that are "at risk" or require additional management attention

Toronto, Canada Area

Collaborates with Solution Architects and Developers to analyze current state system capabilities, define technology solutions options and recommendationsAnalyzes API specifications to identify potential gaps, provide feedback, and assist in technical solution discussionsPlans, manages and leads the delivery of detailed system requirements and technical / functional specificationsProvides technical leadership and works closely with Business and Technology stakeholders to plan, elicit, analyze, document, communicate and manage detailed system requirementsDesigns and manages WebBroker's requirements repository in Confluence to simplify processes and reduce existing state investigation overheadManages the product backlog through sprint planning ceremonies; prioritizing based on value to the customer, while managing team scope, dependencies and capacityManages Epics and User Stories; defines scenarios and acceptance criteria while considering non-functional requirements Leads weekly Product Refinement sessions in order to communicate and review requirements with the Scrum TeamReviews and approves technical User Stories completed by the teamAssists testing teams in translating requirements and use cases into test conditions and expected results for product performance, user acceptance and operational acceptance testingCoaches new or less experienced colleagues and acts as a reference for the requirements management lifecycle

Toronto, Ontario, Canada

Identified gaps within existing business processes and collaborated with stakeholders to clarify and simplify complex processes to maximize efficiencyParticipated in vendor evaluation exercises in order to support the business in selecting the most suitable solutionsAggregated and analyzed user access data on a quarterly basis to ensure that security access levels provisioned comply with internal processes and standardsEnsured that technology solutions align with business requirements and adhere to quality standardsCollaborated with business partners, including Senior Management, to define business objectives, processes and requirements

Toronto, Ontario, Canada

Collaborated with Product Owners to define and document requirements in Confluence and JiraOrganized and led bi-weekly requirements grooming sessions in order to communicate and review requirements with the development and testing teamsAssisted Quality Assurance teams in translating requirements and use cases into test conditions and expected results for product performance, user acceptance and operational acceptance testingActively participated in discussions with key project stakeholders in order to determine effective solutions and assess impact to existing work processes and systemsContributed to project management activities such as scoping project efforts, identifying risks and recommending mitigation measures

Toronto, Canada Area

Provided financial support to the portfolio through the tracking and reconciliation of project financial schedules, portfolio staffing budget and monthly project financial charge-outsAggregated financial data to prepare a monthly overview and analysis of the portfolio’s overall financial health and trendsManaged the portfolio staffing budget to ensure that the overall financial plan aligns with project resource demandMinimized billing issues by validating and approving all vendor invoices in a timely and accurate mannerCollaborated with Senior Managers and Directors to assimilate a cross-portfolio people plan, identifying gaps and areas for efficiencyFacilitated weekly pipeline meetings to ensure that all incoming Change Requests, Project Intakes and Business Cases are accurately assessed by Project Leads, reviewed by Management and delivered back to PMO in a timely mannerEstablished new reporting procedures to increase task efficiency, report effectiveness and data reliabilityManaged SharePoint access levels for all new hires and departures, and external business partners

Thekkady, Kerala, India

Master'S Degree, International Business

Bachelor'S Degree, Management & Organizational Studies - 4 Year Specialization In Finance And Administration