Michelle Pang Email & Phone Number

 Led 2 year project to integrate external templates into the internal claim application, allowing customers to electronically sign releases and forms. Initiative improved form completion within 24 hours by 9 points and saw a significant reduction in the average date to return. Annual company savings of ~ 16.5 Million dollars. Translate business.

 Monitored and triaged system outages and issues using SPLUNK, Dynatrace and Quantum Metrics. Performed root cause analysis to determine the source of the errors and develop strategy to remedy the problem. Implemented and tested enhancement feature requests to improve product functionality and extend performance. Reviewed, modified and executed.

Macon, Georgia, United States

 Piloted and established the internet claims department for my region. The department oversaw online communication between claims adjusters and customers. Responsible for supervising and managing 25 associates. Created coaching plans and developed strategies to improve the performance of my associates; which led me to be the highest rated supervisor in.

Macon, Georgia, United States

 Conducted liability claim investigations involving severe injuries, including fatalities. Worked with defense counsel to prepare litigation cases for trial or settlement. Analyzed demand packages and negotiated settlements with individuals and plaintiff attorneys. Participated in Multi-State settlement conferences which involved meeting directly with.

Macon, Georgia, United States

 Conducted liability claim investigations involving minor injuries and liability disputes. Piloted the Georgia Investigative Team to combat fraud. Involved identifying claims with fraud being committed by medical providers and attorneys. Member of Arbitration Forums as a company arbitrator. Monthly review of disputed liability claims submitted by other.

Macon, Georgia, United States

 Successfully completed the Georgia 40-hour Property and Casualty course and licensing exam. Gathered customer information and provided quotes while tailoring benefits to their individual needs. Maintained top results determined by number of calls, sales, and retention.  Achieved the highest category of sales recognition and was a member of the Sales.