Michelle Mitchell Email & Phone Number

Charlotte, Nc, Us

Huntersville, North Carolina

Huntersville, North Carolina

Researches and analyzes accounts for assigned clients and payers to diagnose reasons for under payment or non-payment of claims. Contacts insurance carriers regarding payment denials and under-paid claims to result in payment on the account. Requests any necessary documentation needed to assist in claim processing or reconsideration's. Drafts detailed and convincing correspondence to effectuate reimbursement. Manages open re considerations and appeals for proper reimbursement. Researches and reviews clinical policies, contracts, and other media to aide in claims recovery. Clearly and concisely documents all actions taken to resolution of each claim within a claims recovery system. Ensures legal compliance by following guidelines, account contract, and the company's business plan. Maintains quality service by following company customer service practices and protocols. Works individually and within a team to identify trends from client inventories and formulate recovery resolutions.

Charlotte, North Carolina Area

Collected and reviewed patient insurance benefit information. Managed all components of the health insurance benefits investigation process. Provided assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications. Completed and submitted all necessary insurance forms and electronic claims to process the claims in a timely manner as required by all third party payers. Maintained frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers. Reported any reimbursement trends/delays to supervisor (e.g. billing denials, claim denials, pricing errors, payments, etc.). Processed any necessary insurance/patient correspondence. Maintained confidentiality in regards to patient account status and the financial affairs of clinic/corporation. Coordinated with inter-departmental associates to obtain appropriate medical records as they relate to the reimbursement process. Worked on launch of brand new, first-in-class heart medication and established patient assistance program for self-administered insulin medications.

Huntersville, North Carolina

Received written and oral prescription or refill requests. Interpreted and verified that prescription information was complete and accurate. Answered customer calls in a timely and accurate manner, transferring to a Pharmacist when appropriate. Processed and filled prescriptions. Assisted customers with prescription pick up at front pick up and drive-thru. Received and stocked medication deliveries. Assisted in the maintenance of return-to-stock prescriptions

Huntersville, North Carolina

Open and close clinic. Greet and check in clients. Sell massage and spa packages. Set future client appointments. Maintain clinic files and databases. Handle clinic inventory orders and maintaining supplies. Process daily reports and cash balances. Acts as manager-on-duty when Manager and Assistant Manager were not on site.

Charlotte, North Carolina Area

Answer 80+ inbound calls in a fast paced call center environment. Respond to shareholder questions regarding fund and account information, legal requirements, processing procedures, and general investment needs. Process transaction requests and handle customer issues. Generate qualified leads for our Business Development Group.

Huntersville, North Carolina

Opening and closing store. Operating cash registers. Working the sales floor. Training new associates. Maintained inventory. Assisted manager with daily reports and cash balancing.

Huntersville, North Carolina

Handled elevated customer service issues. Assisted in daily cash balancing. Assigned register stations. Processed sales and return transactions. Answered multi-line phone system. Assisting in training new associates. Also held title of Customer Service Associate and Sales Associate.

Ba, Communications

Activities and Societies: Volunteer for Disability Services

Pharmacy Technician/Assistant

Medical Assisting With An Emphasis On Medical Coding And Billing