Manage support team, addressing issues submitted by clients as well as team member via Zendesk ticketing system, phone calls and emails. This role requires problem solving skills within the application, utilizing browser development tools as well as data mining, investigating and resolution in SQL. Project management skills are also applied for this position as time management is important with allotting time for managerial meetings while addressing higher level tickets and providing assistance to other support team members.

Report development in Crystal Reports became my main focus as I continued to work within the company. With the knowledge of Crystal Reports I was also able to create views and stored procedures in SQL to accommodate the needs of our clients. Throughout the report development process I was also able to maintain a good rapport with clients, being in constant communication with the point person until the project was completed; this allowed me to continue to utilize my project management skills.

As a project manager, I was able to manage a number of projects simultaneously; deploying a module based software tailored to the client's business process.While in the role of being a project manager, I was also became the sole report developer of the company, creating reports for the full client base.

As a clerk within the City of Yonkers Police Department, I maintained the payroll and time sheets of the police officers. The position also required constand communication with the Human Resources Department; having knowledge of the City Code and Benefits.

This role required knowledge of the policies and procedures as well as union contracts as it affected employees' salaries and benefits. I prepared payroll entries for all departments within the city, assigned employee IDs, assisting the Office Manager with Commissioner related tasks, assisted with employee benefits as well as assist in administering city exams.

As a file clerk, I was tasked to maintain the filing system of confidential cases, filing within the court systems as well as a per diem receptionist. While in this position, I obtained a Notary Public license.

I was the Office Manager of the school. I managed five secretaries directly while maintaining the the Principal and Assistant Principals' calendars, and payroll for teachers, teacher's aides, bus monitors and secretarial staff. This position also required me to have knowledge of the Board of Education Rules and Regulations that pertained to staff, parents and students in the school. I also assisted with student arrival and dismissal - making sure all students were accounted for.

As an entry level school secretary, this position acted as an auxiliary to the Office Manager. I assisted with student attendance, arrival and dismissal as well as honing in on creativity to provide flyers, posters and announcements for school events utilizing Microsoft Publisher and PowerPoint.

As a biller, I had to register vehicles into the DMV providing the correct driver and vehicle information as well as providing the customer with the correct billing and vehicle information prior to the date of delivery. This required a keen eye to detail as any incorrect information could be subject to penalty.

This position was an entry level reception role: answering phones, recieving initial deposits on vehicles purchased as well as cashiering for the Service Department. Eventually, I was tasked to do minor data entry of customer information which prepared me for the position as a biller.

Working as a clerk in the Yonkers Parking Violation Bureau, I was tasked with data entry of citizens' information to obtain permits using Microsoft Access, schedule for hearings (in person and ex parte), data entry of parking tickets issued by police officers, the Yonkers Parking Authority and Yonkers Parking Violations officers as well as assisting the general public with parking related questions on the phone and in person.