Michell Hart Email and Phone Number

•Direct oversight of the Banks key lines of business that define our Customer Experience. This includes Marketing, Product Management, Treasury Management (sales and support) and the administration of our 35 full-service branches located within the counties of Tulare, Kern, Kings, Fresno, Ventura, San Luis Obispo and Santa Barbara.•Member of Senior Leadership Team, founder, and chair of Product Committee, voting member of IT/Operations Committee, Management Risk Committee, non-voting member of Finance and Sustainability committee (formerly ALCO)•Responsible for the successful establishment of the Product Management Department including Debit & Credit Card Portfolio Management, Consumer Deposit Products, Small Business Deposit Products, Treasury Management Products, Ancillary Services such as Overdraft, Checks•Responsible for the successful establishment of the Treasury Management Department -TM Sales & TM Service•Collaborative development, implementation and strengthening of profitable delivery of products and services to meet marketplace demands and growth objectives with an emphasis on frictionless CX•Provide leadership by articulating needs and plans to the Executive Team and Boards of Directors while ensuring departments understand and execute the banks’ strategic plan and goals•Work directly with CEO to develop the strategic direction of organizational culture and employee engagement

(Rabobank was acquired by Mechanics Bank)•Partner with Leadership to achieve organizational buy-in on key product efforts through management of New Business Committee•Mentor & led a team of 5 Product Managers through the full lifecycle of product development managing: Credit Card, Debit Card, Deposit product & Lending product portfolios for consumers & small business with an emphasis on the Customer Experience•Led the formulation of the enterprise Product Vision including short term and long-term roadmaps that aligned with organizational strategy & goals•Collaborate across the company to prioritize and solve many of the problems that affect our business and ability to succeed•Grow a team of talented product management professionals•Manage Strategic Business Partnerships & Third-Party Vendors to maximize revenue examples include Elan Credit Cards, Deluxe Checks, Visa, Mastercard, FIS, Fiserv•Subject Matter Expertise in Core Processing Conversion, Debit Processing System Conversion, Debit Brand Change Management, Customer Product Conversions

(Rabobank was acquired by Mechanics Bank) - see above

•SME in debit cards, credit card, digital payments (tokenization), card processing, atm networks with a fundamental understanding of the business and its constraints- financial, marketing, compliance, legal, service, the customer environment, the technical capabilities, the user experience•Technically minded product management of the overall debit card, credit card and digital payments portfolio including fraud and risk management•Lead the creation of new debit features within digital mobile app, as well as supported existing cards experiences to enhance and support new emerging payment capabilities•Developed product level reporting -product/business review reporting, executive reporting, profitability reporting, fraud reporting for the enablement of data driven decisioning and design thinking •Key in the first line of defense, support of risk management, compliance, and audit needs•Partnered with Marketing to develop product-specific initiatives to drive growth in the debit portfolio, increase interchange income and drive adoption•Monitored the marketplace to assess trends and results and conducted detailed research to recommend new experiences/enhancements•Conducted ongoing analyses of all debit processes and vendors to identify and implement measures that increase operational efficiency and realized cost savings, including leading vendor contract negotiations and contract execution•Provided coaching and mentorship to Product Managers and Associates.

• Domestic and international product strategy for hardware & software product launches, integrations and enhancements• Proven ability to navigate legal and FDA regulatory testing, requirements and certification for global market access• Experience working with an internationally distributed team while managing multiple vendor relationships• Successfully leveraged matrix management to build a highly effective, cross-trained and empowered team• Advanced knowledge in industry competitive intelligence, market research, and analytics • Creation and management of a $155M dollar product forecast, budget, P&L• Partner with various internal business units including; IT, Engineering, Sales, Marketing, Product R&D, Customer Care in alignment with organizational goals• Maintain deep customer focus while developing product strategies and roadmaps• Develop and deliver training for key accounts, strategic alliance partners, distribution partners• Defined product marketing strategies; brand naming and creation, campaigns, digital and print assets

•Solidify successful project outcomes leveraging methodologies including; Agile, Waterfall, Six Sigma, Scrum •Execution of business requirements for corporate projects- specializing in complex, cross line of business, supply chain initiatives•Lead teams in identifying operational readiness activities across global organization•Identify, evaluate and document business process changes and organizational impacts•Partner with all lines of business to conduct research, interviews, document stakeholders and business needs•Create and analyze workflow diagrams and technical design documentation to ensure business objectives are met.•Provide support with implementation plan, communications strategies, operational readiness, and change management•Continually look for process improvement strategies and identify synergies between corporate efforts •Development and delivery of training materials including manuals and other supporting documentation•Collaboration with Quality Assurance Analyst for development, execution and resolution of system test script criteria

•Analyze and build automated reporting for internal and external business partners•Project Lead for Six Sigma continuous improvement initiatives•ILOG Rules Programming to maintain routing doctor service orders to appropriate supply channel•Gather, interpret and present quarterly cost savings and operations reports to management and upper level executives.•Proactively develop cost savings strategies for the Supply Chain Team•Develop and deliver on site training modules to all newly merged or acquisitioned Optical Laboratories• Proactively develop cost savings strategies for the Supply Chain Team• Work collaboratively within cross functionally teams at all levels of the organizationDevelop and deliver on site training modules to all newly merged or acquisitioned Optical Laboratories

•Mentor staff of 12 Inside Sales Representatives to accomplish business goals, while developing team for current and future roles.•Collect, analyze and report data related to sales performance reports •Gather, interpret and present data reports to management and upper level executives.•Utilize MS Access Database/Cognos to support Eyefinity Sales Department reporting needs•Implement, monitor and provide reporting on marketing and sales campaigns •Monitor performance of direct reports; provide objective coaching and counseling, annual performance reviews and salary increase recommendations

•Effective and Productive management of staff, patient relations, dispensary management and overseeing execution of daily office functions in high end, large patient base practice •Thorough understanding of optical industry with deep insight into market trends, major eye care and medical insurance offerings, and eye diseases and conditions•Extensive knowledge of daily operation of private practice: Patient Flow, Employee Coverage and Vendor Relations•Dispensary Management; management and organization of inventory and frame purchasing•Implemented consultative selling and leveraged interpersonal skills to assist patients with overall needs•Maintained high customer focus with emphasis on overall patient satisfaction experience•Managed practice financial records: Vendor Invoicing, Patient Billing and Reconciliation •Talent acquisition and continued development through cross-training, mentoring and coaching