Michell Ortiz Email & Phone Number

New Jersey, United States

-Assist potential prospects that walk into the office by setting them up with available agents and making customers feel comfortable and answering any base questions.-Answering phone calls accordingly and calling/messaging clients with past due payment notices.-Making sure mail is picked up and sent out before the EOD.-Navigating NECHO and other company tools efficiently.-Going outside the lines to build rapport with clients.

New Jersey, United States

-Take calls from health care providers and facilities answering questions, addressing any concerns they may have regarding the application, health care provider or facility and providing solutions or alternatives.-Handling large amounts of inbound calls in a timely manner.-Meet teams qualitative and quantitative targets.-Build sustainable relationships and engage customers by taking the extra mile.

Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.Participated in weekly training sessions to improve product knowledge and enhance company growth.Put together personalized plan recommendations based on individual means and desires.