Michell Portillo Luna Email & Phone Number

- Provide individualized support to participants, addressing diverse learning needs andimplementing an inclusive environment.- Analyze daily data, evaluate patterns, and draw meaningful insights to increase performance while using effective assessment tools.- Introduce technology-based learning tools to improve digital literacy and productivity on a daily account.-Resolve technology and scheduling issues for colleagues, ensuring smooth operations and minimal downtime.-Design and implement engaging material plans, enhancing learning outcomes for participants.-Manage calendars using Zoom, Outlook, and Canva, streamlining scheduling processes.-Schedule and coordinate meetings with Microsoft Teams and Google, facilitating effective communication.-Analyze performance data in Excel to tailor instruction.

Houston, Texas, United States

-Managed administrative tasks, ensuring accurate and current records, and enhancing office efficiency.-Resolved network issues for 40+ users, maintaining seamless connectivity and minimizing downtime.-Organized educational materials, boosting operational efficiency by 60%.-Greeted and assisted over 50 individuals daily, addressing 80+ inquiries with effective solutions.-Developed PowerPoint presentations and Scratch coding system for 40+ students, improving learning engagement.-Used Microsoft Office tools and Canva designs to keep data records and create materials for the work environment.

Houston, Texas, United States

- Oversaw day-to-day business operations on the sales floor and robust relationships, generating repeated business opportunities.- Exceeded sales targets via excellent customer service and product expertise.- Attend meetings to evaluate requirements for offering products relevant to business goals/solutions.- Enhanced customer satisfaction by effectively juggling multiple customer needs.-Managed and directed calls from the register from various departments promptly.

Arlington, Texas, United States

- Utilized marketing materials to qualify leads.- Partnered with the CSM team to generate sales opportunities.- Stayed current with alliance news, refining sales tactics.- Consistently exceeded customer service expectations by delivering prompt, friendly assistance, fostering a loyal customer base.- Analyzed sales data to identify trends, aiding management in making informed decisions to improve store performance.

Houston, Texas, United States

- Initiated a customer feedback program, leading to actionable insights and a 10% increase in repeat business.- Ensured inventory accuracy, reducing stock discrepancies.- Maintained a positive attitude and strong work ethic, consistently meeting and exceeding customer expectations and boosting store morale- Collaborated effectively to exceed sales goals.- Managed cash transactions and returns with utmost accuracy.- Delivered exceptional customer service, ensuring client satisfaction and fosteringloyalty through effective communication and problem-solving

Bachelor Of Science - Bs, Teaching And Learning

Activities and Societies: Vietnamese Student Association UH Asian Business Association

Bachelor Of Education - Bed, Early Childhood Education And Teaching

Associate Of Science - As

High School Diploma