Michelly Goia Email & Phone Number

Drogheda, IE

Ireland

Our approach at Studio Kosmos is to make design a catalyst for change. We believe that design has the power to inspire and drive meaningful impact. By crafting visuals that resonate with our client's audience, we aim to create authentic connections and foster positive change.Let's collaborate and create something truly special - a design that not only.

Drogheda

Ireland

• Working as a Customer Service Representative enabled me to perform several duties to provide the best customer service experience in a busy and fast-paced environment. Also I am maintaining a strong understanding of.
• Valuable customer service experience and problem solving, dealing face to face with customers
• Striving to achieve targets
• Training new hires on the internal processes- Achievements: Effectively achieved weekly and monthly KPIs in product sales, promotion and loyalty rewards; improved customer service skills in a dynamic environment and.

São Paulo Area, Brazil

• As a small business co-owner, I developed a diverse set of skills in varied fields, from finances to customer services and marketing, which included: marketing strategy, social media, website creation and management.
• Managed content, developed media plans and updated social media (Facebook and Instagram) with a focus on increasing brand awareness and engagement.
• Email Marketing: Developed and scheduled weekly newsletters
• Responsible for product photography & post-production
• Designed and creation of product catalogues & brochures digital and print
• Created new content for social media and blog

São Paulo Area, Brazil

• Result analysis, reports and trading conditions
• Researched across the market in order to obtain further information, based on the company policies
• Processed applications, payments, corrections, endorsements and cancellations.- Achievements: created a software training guide for each segment that was used by new employees, brokers and clients; developed an.

São Paulo Area, Brazil

Prepared necessary paperwork to process insurance sales and renewals, comply coverage and rating information, processed applications, payments, corrections, endorsements and cancellations.

São Paulo Area, Brazil

• It was my first job and it was perfect to practice and improve my English in a multinational company. Also I acquired time management, problem solving and leadership skills. I started as a Trainee, after one year I was.
• Developed broad knowledge within a complex product group
• Responsible for software support/training for brokers and clients through email, phone and in person.
• Identified solutions and resolved software technical issues
• Partnered with software developers to identify solutions to software errors
• Facilitated a high-end customer experience related to support and training

Postgraduate Diploma In Digital Marketing (Nfq Level 9)

Modules: Communications & Consumer, Social Media Marketing, Search Marketing, eCommerce & Email, Mobile Marketing, Digital Strategy &.

Diploma, Prepress/Desktop Publishing And Digital Imaging Design, Distinction

Professional Diploma In​ Digital​ ​Marketing​ (Nfq Level 7)

Modules: Search Engine Optimization, Google Adwords, Analytics, Social Media Marketing, Content Marketing, E-Commerce, Mobile Marketing.

Bachelor'S Degree (Nfq Level 8), Business Administration And Management, General