Our approach at Studio Kosmos is to make design a catalyst for change. We believe that design has the power to inspire and drive meaningful impact. By crafting visuals that resonate with our client's audience, we aim to create authentic connections and foster positive change.Let's collaborate and create something truly special - a design that not only embodies your organisation's values but also resonates with your audience. Together, we can make a real difference through the power of design.

Working as a Customer Service Representative enabled me to perform several duties to provide the best customer service experience in a busy and fast-paced environment. Also I am maintaining a strong understanding of company values and improving my customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.• Valuable customer service experience and problem solving, dealing face to face with customers • Striving to achieve targets • Training new hires on the internal processes- Achievements: Effectively achieved weekly and monthly KPIs in product sales, promotion and loyalty rewards; improved customer service skills in a dynamic environment and received positive feedback from customers.

As a small business co-owner, I developed a diverse set of skills in varied fields, from finances to customer services and marketing, which included: marketing strategy, social media, website creation and management, web strategy and undertaking general administrative duties.• Managed content, developed media plans and updated social media (Facebook and Instagram) with a focus on increasing brand awareness and engagement.• Email Marketing: Developed and scheduled weekly newsletters• Responsible for product photography & post-production• Designed and creation of product catalogues & brochures digital and print• Created new content for social media and blog• Optimised the website for search engineACHIEVEMENTS: - Set-up the business from scratch; - Provided a heavy rebrand and business development, creating new leads and loyal customers; - Invested in a food bike to increase brand awareness and participate in Gastronomy Fairs; - Created partnerships with companies and events; - Created new recipes and flavours for our products and one of them was in the limelight in a gastronomic fair, being featured in newspapers and websites.

• Result analysis, reports and trading conditions• Researched across the market in order to obtain further information, based on the company policies• Processed applications, payments, corrections, endorsements and cancellations.- Achievements: created a software training guide for each segment that was used by new employees, brokers and clients; developed an internal software installation procedure, which improved team efficiency and productivity; redesigned Fine Arts insurance certificates and policies.

Prepared necessary paperwork to process insurance sales and renewals, comply coverage and rating information, processed applications, payments, corrections, endorsements and cancellations.

It was my first job and it was perfect to practice and improve my English in a multinational company. Also I acquired time management, problem solving and leadership skills. I started as a Trainee, after one year I was promoted to Technical Insurance Assistant and then, Marine Underwriter, which I was responsible for the Fine Arts segment.• Developed broad knowledge within a complex product group• Responsible for software support/training for brokers and clients through email, phone and in person.• Identified solutions and resolved software technical issues • Partnered with software developers to identify solutions to software errors• Facilitated a high-end customer experience related to support and training