Michel Mercier Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

▪ Optimized territorial technical support and direction by managing customer visits, technician reporting formats, and collaborating with Technical Team Lead, setting targets and budgets for optimal efficiency.▪ Conducted critical automatic lubrication systems troubleshooting and testing, equipment condition reporting, lubricant trialing, gear inspection, oil analysis, and performance, delivering actionable reports to maintenance personnel.▪ Implemented advanced inspection techniques such as static and dynamic equipment inspections, infra-red/strobe light gear inspections, and photographic/tooth tape recordings, enhancing maintenance accuracy and predictive capabilities.▪ Saved Shell over $23,000 by improving the reliability of a 16-grader fleet, generating a comprehensive report on grease loss and performance improvements.▪ Solved issue of grease pumps burning fuel while running empty by switching to a twice-a-year maintenance schedule, resulting in company potential cost savings of $71,000.

Calgary, Alberta, Canada

▪ Formulated and documented responses to technical inquiries on lubricants, antifreeze, fuels, and industrial products for internal and external English and French-speaking customers, improving response quality and customer trust.▪ Created and managed the Shell Cross-Reference database, Survey, LubeChat, LubeMatch, and bilingual Technical Document Generator, giving all Shell distributors access to current product information.▪ Curated a comprehensive database of newly developed solutions, ensuring team and internal clients’ easy access and usability and fostering a collaborative work environment.▪ Mentored technical helpdesk agents, sharing industry best practices and contributing to team effectiveness.▪ Helped enhance Shell’s brand reputation by participating in trade shows and promotions as a technical specialist, providing expert answers to end-users and customers.

Calgary, Alberta, Canada

▪ Delivered comprehensive mechanical services including troubleshooting, modification, and repair of laboratory machinery and equipment, ensuring minimal downtime and operational continuity.▪ Improved design functionality and production efficiency by offering expert design suggestions and recommendations tailored to customer needs.▪ Implemented advanced CNC and Waterjet programming, showcasing mechanical expertise and precision.▪ Produced laboratory specimens to NACE, ASME, ASTM, and ISO industry standards, supporting Materials and Corrosion and Failure Analysis departments with high-quality samples.

Calgary, Airdrie, Cochrane, Okotoks, Strathmore, Canmore, Banff

Carson Dunlop Home Inspection Training ProgramCAHPI (AB) membersITC Certified Building Investigations Thermographer #CON-468768CAHPI(BC) Defect Recognition CourseCarson Dunlop Weldon Commercial Building Inspection Service Alberta Home Inspection Business License #341910>Service Alberta Home Inspector License #341909Bonded and InsuredLanguages spoken: English, French

Calgary, Canada Area

-Contracting Renovation, Handyman

Supervise up to14 employees. •Manage the flow of assignments and priorities.•Build and modify fixtures for production. •Responsible for machine shop recruitment process.•Schedule production.•Supervise maintenance and repair. •Order supplies and tooling.•Program with Gibbs Cam Software for Milling machine.•Set up production on Okuma Mill MB-4000H 4 Axis with pallets •System and Okuma Mill MB-56VA.•Operate Stratasys 3D printer.

Aram Systems/Inova geo, Calgary AB, Canada•Supervisor Machine Shop •Manage the flow of assignments and priorities.•Determining standards and frequency of Quality Control measurements performed by machine shop employees and the Quality Control inspector. •Improve the existing programs to increase production.•Build and modify fixtures for production. •Responsible for machine shop recruitment process.•Schedule production.•Work with RND production team.•Supervise maintenance and repair. •Order supplies and tooling.•Program with Gibbs Cam Software, IGF (Okuma) and Fagor.•Operate Machine Okuma 370 (double spindle, double Turret), Haas EC400 (4 axis), VF3, VF4, Star lathe(Swiss lathe).

Mlt I (Level I Machinery Lubrification Technician)

Commercial Building Inspection

Education record

Carson Dunlop Home Inspection Training Program CAHPI (AB) member ITC Level 1 Certified Building Investigations Thermographer CAHPI(BC).