Michel Mercier Email & Phone Number

Calgary, Alberta, Canada

• Optimized territorial technical support and direction by managing customer visits, technician reporting formats, and collaborating with Technical Team Lead, setting targets and budgets for optimal efficiency.
• Conducted critical automatic lubrication systems troubleshooting and testing, equipment condition reporting, lubricant trialing, gear inspection, oil analysis, and performance, delivering actionable reports to.
• Implemented advanced inspection techniques such as static and dynamic equipment inspections, infra-red/strobe light gear inspections, and photographic/tooth tape recordings, enhancing maintenance accuracy and.
• Saved Shell over $23,000 by improving the reliability of a 16-grader fleet, generating a comprehensive report on grease loss and performance improvements.
• Solved issue of grease pumps burning fuel while running empty by switching to a twice-a-year maintenance schedule, resulting in company potential cost savings of $71,000.

Calgary, Alberta, Canada

• Formulated and documented responses to technical inquiries on lubricants, antifreeze, fuels, and industrial products for internal and external English and French-speaking customers, improving response quality and.
• Created and managed the Shell Cross-Reference database, Survey, LubeChat, LubeMatch, and bilingual Technical Document Generator, giving all Shell distributors access to current product information.
• Curated a comprehensive database of newly developed solutions, ensuring team and internal clients’ easy access and usability and fostering a collaborative work environment.
• Mentored technical helpdesk agents, sharing industry best practices and contributing to team effectiveness.
• Helped enhance Shell’s brand reputation by participating in trade shows and promotions as a technical specialist, providing expert answers to end-users and customers.

Calgary, Alberta, Canada

• Delivered comprehensive mechanical services including troubleshooting, modification, and repair of laboratory machinery and equipment, ensuring minimal downtime and operational continuity.
• Improved design functionality and production efficiency by offering expert design suggestions and recommendations tailored to customer needs.
• Implemented advanced CNC and Waterjet programming, showcasing mechanical expertise and precision.
• Produced laboratory specimens to NACE, ASME, ASTM, and ISO industry standards, supporting Materials and Corrosion and Failure Analysis departments with high-quality samples.

Calgary, Airdrie, Cochrane, Okotoks, Strathmore, Canmore, Banff

Carson Dunlop Home Inspection Training ProgramCAHPI (AB) membersITC Certified Building Investigations Thermographer #CON-468768CAHPI(BC) Defect Recognition CourseCarson Dunlop Weldon Commercial Building Inspection Service Alberta Home Inspection Business License #341910>Service Alberta Home Inspector License #341909Bonded and InsuredLanguages spoken.

Calgary, Canada Area

-Contracting Renovation, Handyman

• Supervise up to14 employees.
• Manage the flow of assignments and priorities.
• Build and modify fixtures for production.
• Responsible for machine shop recruitment process.
• Schedule production.
• Supervise maintenance and repair.

• Aram Systems/Inova geo, Calgary AB, Canada
• Supervisor Machine Shop
• Manage the flow of assignments and priorities.
• Determining standards and frequency of Quality Control measurements performed by machine shop employees and the Quality Control inspector.
• Improve the existing programs to increase production.
• Build and modify fixtures for production.

Mlt I (Level I Machinery Lubrification Technician)

Commercial Building Inspection

Education record

Carson Dunlop Home Inspection Training Program CAHPI (AB) member ITC Level 1 Certified Building Investigations Thermographer CAHPI(BC).