Michel Noel Email & Phone Number

San Francisco, Ca, Us

Owning the customer's experience during the on-boarding phase and responsible for implementing Relyance AI technology. Being a customer liaison for engineering, security, and privacy teams. Assisting in vendor and source code integrations using various API and CI/CD solutions. Creating clarity for our customers by building documentation, playbooks, technical guides, and managing each account with best-of-class service. Collaborate with internal teams to optimize the implementation experience and being the voice of the customer.

Ottawa, Ontario, Ca

Lead projects by determining the schedule, scope, and budget.Implementations may include: • The installation and configuration of Learning management systems (LMS) within the Dual Code SaaS environment • Implementation and deployment of Dual Code premium services • Integration of the LMS with HRIS, Active Directory, API/webservices, and other diverse systems • Leading technical workshops, training sessions, and webinars with clients • Professional services • Custom solutions for unique customer requirementsProvide exceptional Tier 2 escalation support for the Tier 1 Client services center. This includes identifying and creating reproduction scenarios for escalation tickets. Identifying customer concerns, specific requirements and/or configurations and acting as a customer liaison with product and development. Other notables: • Development of QA automation scripts for specific configurations, new features and/or existing features • Development of bug-fixes and/or patches in a LAMP environment • Assist DevOps in the automation of the Dual Code CI/CD pipeline

Boston, Massachusetts, Us

The Tier 2 Customer support engineer provides support to customers and colleagues alike. This role requires knowledge of various programming languages, package managers, microservices, and other integrated technologies. Understanding the Snyk architecture, CI/CD pipeline infrastructures, and source control management systems (SCM) are essential in solving customer issues. Responsibilities: • Providing support to clientele through ticketing, slack and chat. • Reproducing customer issues for various package managers (NPM, Yarn, Maven, Composer, Go, Python, Nuget). • Raising customer issues to Tier 3 Engineers when required. • Assisting Customer Success Managers with supported configurations or POC's. • Customer advocate by logging customer needs through feature requests and discussing with product teams. • Communicating and validating with our security team various identified vulnerabilities. • Creating custom Single sign-on(SSO) scripts (Typescript/NodeJS) to work with Snyk and various sign-on options. • Develop unit tests for the Single sign-on scripts • Providing knowledge-sharing to the support team on various topics. • Updating knowledge base articles and internal documentation when required.Notable: • Subject matter expert on API for Snyk and various Source Control Management systems (SCM). • Built sandbox environments for the support team in order to better serve customers.

Ottawa, Ontario, Ca

Responsible for providing superior customer service for clients using Dual Code’s Software as a Service (SaaS) customized Learning Management System (LMS) servers and systems. Responsible as a second level technical support avenue for clients for the configuration, optimization, customization and investigation of any issues, concerns, or new features. Design and provide custom SQL reports for clients that need it as well as QA (through automation testing and blackbox testing) of new and existing features.Understanding of client needs, business needs, developer needs are essential for this position in order to bridge project gaps and ascertain effective implementation strategies.

Toronto, On, Ca

Responsible for delivering enterprise-wide continuous monitoring and auditing solutions that meet and exceed customer expectations. Act as a technical liaison for the clients. This involves participating in the development and implementation of the solution, providing support in troubleshooting, and identifying and resolving any installation problems to the customer’s satisfaction within the established time frames.Understanding the existing technical and business processes for new and existing clients.Lead technical discussions with client during on-site and remote discovery meetings including file transfer methods and automation considerations. Participate in workshops, documentation, research, training, development, data mining and investigations.Provide technical assistance to the Sales and Marketing departments for presentations and POCs Responsible as a team player to share, collaborate and learn with others in an agile manner.

Toronto, On, Ca

Provide Training to Individuals and GroupsDevelop and Review Training MaterialsCoordinate with Trainers and DistributorsProvide Best of Breed Practices Create On-Line Video and Knowledge-base ContentCustom Consultations for ClientsVBA Scripting in IDEAScript – creating and providing custom scripts Publication creationTechnical Writing

Toronto, On, Ca

Provide Top Level Support for End UsersCreate On-Line Video and Knowledge-base ContentCustom Consultations for ClientsVBA Scripting in IDEAScript – creating and providing custom scripts Publication creation

Ottawa, Ontario, Ca

Developed CMS tools using Ms Access, C# and VBAMaintained and Programmed SQL Server 2005-2008Designed Functional Database layoutsMigration of DataDebugging, method designing

Worked on a Part-Time Basis with this startup. Technical Hire AssessmentsHardware Deployment DesignsServer AdministrationWebpage Development / CMS DeploymentAdvanced Hardware RepairOnsite Business Consultations

Toronto, Ontario, Ca

Hired for a short-term non-renewing contract during the federal elections. Provided on-site help-desk support Blackberry Troubleshooting and BES managementEnsured network stabilityActive Directory Management Cat-5 and RJ-6 Wiring

Round Rock, Texas, Us

Client-side Linux SupportAssisted customers/technicians with software and hardware related issues. Resolved ongoing issues and ensured customer satisfaction. E-Mail SupportOutbound SupportNetwork TroubleshootingVirus / Malware / Spyware RemovalOperating systems Upgrades/ReinstallsAssisted clients with hardware installations.Remote Connected to assist customers with various issues and OS optimizationsTelecommutingSalesCollaborated best practices with process team

Us

Provided On-Call support for regional stores Point-of-Sale systemsReplaced HardwareTroubleshoot software issues Network Troubleshooting