Michelo Bbole Email & Phone Number

Lusaka, Zambia

 Overseeing claims processes and procedures for efficient claims settlement. Conducting impact assessments and analysing cost/benefit ratios.  Validating authorized claims to flag fraudulent claims and ensure adherence to policy terms and conditions and financial industry regulations.  Designing and implementing claims policies and procedures. Providing services to meet all business needs and providing training to business units. Tracking open internal and external claim audit findings and managing their closure. Completing and signing monthly Claims Reconciliations.

Lusaka, Zambia

 Coordinated long and short-term strategic plans to develop streamlined initiatives.  Identified and designed corporate-wide projects for dissemination to stakeholders and managed them to completion.  Executed comprehensive market research on industry and competitor performance, products, and technology to deliver targeted competitor intelligence tailored to strategic initiatives. Facilitated activities for the innovation lab to develop new products and services.

Lusaka, Zambia

 Administered unattached group risk and funeral business, including quoting, pricing, installation, and termination functions. Managed premium receipting, claim calculations, reconciliation, and production of life business reports. Provided strategic direction for the organization in collaboration with senior management to achieve profitability and strategic objectives. Computation and disbursement of reassurance commissions. Communicated policy performance with stakeholders including brokers, agents, and scheme administrators.

Lusaka, Zambia

 Executed output deliverables for the health underwriting team. Prepared structured and ad-hoc weekly, monthly, and quarterly reports.  Managed new business loading and scheme endorsements Prepared policy documents and oversaw their implementation. Billing of third-party management schemes and member reconciliations.

Lusaka, Zambia

 Conducted health scheme underwriting and communicated membership rules to clients. Managed the production, distribution, and activation of membership cards on the STADI system. Created company entities and registered new members on the STADI system. Conducted corporate client scheme sensitization sessions. Managed departmental record-keeping.

Lusaka, Zambia

 Back Office administration. Financial reconciliations. Marketing

Bachelor Of Arts (B.A.), Development Studies

Post Graduate Deploma, Project Management