Michél Patterson Email & Phone Number

LEVALLOIS-PERRET, France, FR

• Operational Excellence champion and visionary across the US Freight Forwarding business. Using Lean Six Sigma methodologies, drive continuous improvement culture and sustained business performance. Manage.
• In 2023, against severe economic headwinds, managed 16 highly successful transformational initiatives, resulting in year-over-year increases: Productivity 36%, Quality Index 28%, and Contribution Margin % of GP 6%.
• Organized Super User Program across all products within each branch to drive standardization and improved performance.
• Establishing a vendor management process to select and form strategic relationships with domestic transportation vendors. Drive higher volumes in tiered vendors to improve quality and reduce costs.

Osnabrueck, Niedersachsen, DE

• Drove operational efficiencies, significant reduction of waste, and improved customer experience through process standardization, digitalization, and KPI-focus.
• Member of North America Management Board responsible for US $25M four-year P&L turnaround.
• Over 2-year period boosted EBIT Operational 143% and 60% for two top products. Led key initiative with 13 projects. Improvements include designing an advanced OCR tool ($873K annual savings); Robotic Process Automation.
• Built continuous improvement culture, through Green Belt, Yellow Belt, and Champion Programs.
• Aligned focus on customer and employee experience by pioneering Hellmann’s global Quality Customer Experience Program.

• Continuous improvement consulting services covering a wide range of needs for businesses and non-profits, including Lean Six Sigma training/coaching, leadership coaching, facilitation, program/project management, and.
• Modernized Department of Defense Agencies through digitalization of processes and systems. Allowing them to more effectively and efficiently achieve their mission to serve our Soldiers, Veterans, and their families.
• Enacted policy change for digitalization of military records, eliminating paper and drastically improving efficiency.

Copenhagen, DK

• In a fiercely competitive market, challenged with simplifying processes and improving customers' ease of doing business through a set of global strategic actions. Managed change while ensuring the business while.
• Outperformed regional 2015 profit targets by 200% through strategic projects to standardize, automate, and digitize processes. Coached top 12 NAM Leaders and liaised with Global Strategic Action Teams.
• Incorporated forward-focused, action-oriented culture through a business model, with standard metrics, with enhanced information flow and teamwork.
• Gained $9M annual estimated yield (profit) by spearheading a 15-minute virtual cross-functional daily huddle to identify orders to fill empty space on vessels.

Copenhagen, DK

• Promoted to executive team reporting directly to NAM President. Chaired Process Excellence Program. Streamlined processes and relentlessly drove out waste by providing coaching and training on continuous improvement..
• From 2007-2013, achieved $124M ($35M hard savings) project benefits from certifying projects.
• In three years, embedded continuous improvement culture. More than doubled percentage of staff Green Belt certificated from 5% to 13% (50% for NAM Executive Team), grew staff Black Belt certified to 1% and 31% of local.
• In 2012, despite major offshoring, dramatically strengthened teamwork, lowered overdue annual collections by $12M, reached record high Customer Satisfaction for Invoicing, and enhanced Employee Engagement 23% through.

Copenhagen, DK

• Recruited to head CEI, one of the top 7 strategic global initiatives sponsored by the Liner Management Board (LMB), to improve both Customer Experience and Customer Service Productivity. Carefully selected and coached.
• Transformed Global Customer Service organization from a volume-focused to customer relationship-oriented (CARE) model, without requiring additional headcount.
• Realized an estimated $9M savings in productivity based on solutions tested in global pilots.
• Improved Net Promoter Score globally by 40% in 30 months and Market Share by 1.4% (one point equivalent to $1.13B revenue).

Copenhagen, DK

• Hired to lead complex strategic improvement projects and support the strategic planning process in NAM. Provided expertise Lead Six Sigma thinking and tools.
• In two years, saved $10.7M through key strategic improvements meticulously selected from a radically different cross-business unit strategic planning process. Combined systems thinking, linkage of key improvement with.
• Lifted Customer Satisfaction for documentation by 70%, a major pain point, through leadership of multiple project teams across both the region and global service centers. Project’s success led to launch of a Process.
• Taught Maersk Line’s first Green Belt classes. (Developed more than a hundred Green Belts.) Designed and facilitated other Six Sigma courses for Sponsors, Leaders, and Front-Line Staff.

Palo Alto, CA, US

• Strengthened quality in core business processes and customer experience. Developed process improvement experts.
• Expanded number of Black Belts by 30% and Belt utilization of by over 50%.
• Decreased $160M in warranty cost and $20.4M in other ESG Black Belt Program Savings.

Palo Alto, CA, US

• Accelerated top initiatives identified by the Enterprise Customer Segment Council and Leadership. Trained and mentored Black/Green Belts. Deployed “Leadership for Business Improvement” within CSG Management.
• Mobilized Master Black Belts on a global Ease of Doing Business Program that increased customer satisfaction by 13% and cut the gap to the best in class by 50%.

Harris County, Texas, US

• Recruited to plan the integration of HP’s and Compaq’s Enterprise Systems Groups, a business with six Global Business Units (GBUs) and almost $20B in Revenue. Facilitated the strategic planning (business plans, revenue.
• Within five months, completed Business Plans, product roadmaps, and P&Ls for the new GBU Business Leaders.

Harris County, Texas, US

• Headed implementation of Quality Leadership Teams and the Black Belt Program. Expanded certification of Black Belts worldwide.
• Oversaw Black Belt teams that increased worldwide on-time shipments by 15%; decreased Order Cycle Time 30%; and reduced Defective Parts per Million by 40%. Leadership Team recognized for outstanding improvement by CEO.

AlliedSignal Safety Restraints Systems was purchased by Breed Technologies. See position description there.

• Black Belt for the team winning the AlliedSignal Automotive Premier Achievement Award for Performance, 1996. Eliminated off-line inspection and dropped total department defects by 97%. Annual savings of over $140K..
• Designed and implemented Green Belt Program
• Coached and trained Black Belts and Green Belts

Knoxville, TN, US

• QualPro is a consulting company focusing on improving financial and quality business results. Consulted with clients from the chemical, paper, textile, and service industries; mentored managers and associates in.
• Sample client results: reduced annual employee turnover from 30% to 3%; implemented a quality system resulting in company receiving ISO 9000 certification on first audit.
• Increase overall 1990 sales by 23% and product sales more than 200%.

US

Assisted in instructing professionals from industry in three week courses on Design of Experiments. Taught Sophomore and Junior college-level statistics courses.

Masters, Statistics

Bachelor'S Degree, Statistics