Exceptional and customer-focused Technical Support Specialist with over 9 years of experience in customer support, B2C, Start-ups and Education. With a diverse background in customer support, sales, and technical roles, I have proven expertise in delivering outstanding customer service, troubleshooting technical issues, and managing operational tasks across multiple industries. I bring a robust, proactive approach to problem-solving, combined with a deep understanding and customer relations to ensure high-quality support and satisfaction. Adept in using various technical tools and optimizing network systems and resolving technical issues with precision and empathy.... Hey there! I’ve become a go-to expert for troubleshooting everything from tech issues to providing top-tier customer service. Whether it’s making sure systems run smoothly or guiding users through the digital jungle, I approach every challenge with a smile (and probably a cup of coffee). I’m all about optimizing networks, resolving tech hiccups, and keeping things running smoothly – all while delivering support that’s as friendly as it is effective!
Aaa Emergency Supply Co. Inc
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Air Flo-TechnicianAaa Emergency Supply Co. Inc Apr 2023 - PresentWhite Plains, New York, United States● Maintained detailed service records and generated comprehensive reports on system performance and maintenance activities, ensuring accurate documentation for ongoing improvements and seamless tracking of technical support tasks.● Installed, maintained, and repaired Scott Air-Flo ventilation systems in commercial, and industrial settings, managing complex technical tasks and ensuring seamless system performance across diverse environments.● Diagnosed and resolved HVAC system issues, optimizing performance while ensuring strict adherence to safety protocols and regulatory standards, minimizing downtime and maximizing operational efficiency.● Collaborated with team members and clients to assess needs, provide technical support, and deliver cost-effective solutions, ensuring smooth operations and effective issue resolution across diverse projects.
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Information Technology SpecialistCapital Prep Harlem Charter School Jan 2022 - Apr 2023New York, New York, United States● Delivered comprehensive technical support and advanced troubleshooting for school staff addressing both hardware and software issues, ensuring seamless user experiences and system reliability.● Managed incoming Freshdesk requests, ensuring efficient resolution of 98% of issues. Proactively identified recurring issues and collaborated with staff members to implement solutions that enhanced system performance.● Executed detailed preparations for the start of the school year, including re-imaging computers and installing essential software, to ensure all systems are fully operational and equipped for students and faculty.● Escalated unresolved issues to vendors, ensuring prompt resolution and minimal disruption to end-user productivity.
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Customer Support SpecialistMakespace Jun 2021 - Dec 2021New York, New York, United States● Collaborate with Customer Success Managers in strategically managing vendor relationships for Make Space’s Local and Enterprise accounts, including the development and execution of tailored strategies to enhance customer satisfaction.● Drive business growth by identifying and capitalizing on expansion opportunities, achieving a 25% increase in revenue within existing and new accounts through data-driven insights and strategic approaches to strengthen market presence across new units.● Provide expert guidance and strategic recommendations for customers on best practices and tailored solutions to optimize customer experiences and ensure alignment with Makespace’s goals and objectives.● Consistently exceeded weekly and monthly quotas by 15% achieving top performance metrics through comprehensive product and system knowledge -
Sales And Marketing CoordinatorFaherty Brand Oct 2019 - Nov 2020Manhattan, New York● Analyze and research emerging trends in marketing technology and strategies to stay ahead of industry advancements and incorporate innovative methods into marketing plans.● Develop and implement targeted sales strategies based on market research and customer insights, driving revenue growth by 25% and optimizing sales performance across various channels.● Design and execute community-based events with precision and efficiency, ensuring meticulous planning and successful implementation to drive engagement and brand visibility.● Cultivate strong relationships between customers and the brand by spearheading in-store marketing initiatives and strategically managing partnerships with local advertisers to enhance brand loyalty and market presence -
Customer Success SpecialistNike Oct 2016 - Sep 2019Soho, New York● Educated clients and internal teams on advanced product technology and benefits, enhancing high-level performance and driving product utilization.● Led strategic marketing presentations to management, aligning brand initiatives with business objectives and driving impactful marketing strategies.● Represented the brand at major events and initiatives such as basketball tournaments, The World Cup, and the US Open, enhancing brand visibility and customer engagement.● Delivered IT support services including troubleshooting, upgrading company devices, software, and repairing hardware to ensure optimal functionality and user satisfaction.● Executed marketing and exclusive shopping events, providing personalized services for customers and corporate clients, and enhancing the overall event experience. -
Technical Support SpecialistWorldwide Tech Services Mar 2016 - Sep 2016New York, New York, United States● Connected and certified workstations, ensuring all devices were properly configured, tested, and integrated into the network for seamless end-user functionality.● Provided Help Desk support, troubleshooting and resolving technical issues for end users, ensuring timely and effective solutions for hardware, software, and network-related problems.● Generated and maintained activity reports, tracking support requests, resolutions, and system updates to ensure accurate records and continuous improvement of IT processes and client interactions.● Leveraged customer service skills to effectively communicate technical information to non-technical users, guiding them through troubleshooting steps and enhancing their understanding of IT systems.
Samuel Michel Education Details
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Computer Technology
Frequently Asked Questions about Samuel Michel
What company does Samuel Michel work for?
Samuel Michel works for Aaa Emergency Supply Co. Inc
What is Samuel Michel's role at the current company?
Samuel Michel's current role is It Support Specialist | Cyber Security | CompTia Network+ Candidate | Network Admin.
What schools did Samuel Michel attend?
Samuel Michel attended Westchester Community College.
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Samuel Michel
Student At Colorado Christian University:Double Major In Business Administration And EntrepreneurshipDenver, Co -
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Samuel Michel
Senior Consultant - Deloitte Gps | Mba Candidate At The University Of Virginia Darden School Of BusinessArlington, Va1icsecurity.com
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