Samuel Michel Email & Phone Number

White Plains, New York, United States

● Maintained detailed service records and generated comprehensive reports on system performance and maintenance activities, ensuring accurate documentation for ongoing improvements and seamless tracking of technical support tasks.● Installed, maintained, and repaired Scott Air-Flo ventilation systems in commercial, and industrial settings, managing complex technical tasks and ensuring seamless system performance across diverse environments.● Diagnosed and resolved HVAC system issues, optimizing performance while ensuring strict adherence to safety protocols and regulatory standards, minimizing downtime and maximizing operational efficiency.● Collaborated with team members and clients to assess needs, provide technical support, and deliver cost-effective solutions, ensuring smooth operations and effective issue resolution across diverse projects.

New York, New York, United States

● Delivered comprehensive technical support and advanced troubleshooting for school staff addressing both hardware and software issues, ensuring seamless user experiences and system reliability.● Managed incoming Freshdesk requests, ensuring efficient resolution of 98% of issues. Proactively identified recurring issues and collaborated with staff members to implement solutions that enhanced system performance.● Executed detailed preparations for the start of the school year, including re-imaging computers and installing essential software, to ensure all systems are fully operational and equipped for students and faculty.● Escalated unresolved issues to vendors, ensuring prompt resolution and minimal disruption to end-user productivity.

New York, New York, United States

● Collaborate with Customer Success Managers in strategically managing vendor relationships for Make Space’s Local and Enterprise accounts, including the development and execution of tailored strategies to enhance customer satisfaction.● Drive business growth by identifying and capitalizing on expansion opportunities, achieving a 25% increase in revenue within existing and new accounts through data-driven insights and strategic approaches to strengthen market presence across new units.● Provide expert guidance and strategic recommendations for customers on best practices and tailored solutions to optimize customer experiences and ensure alignment with Makespace’s goals and objectives.● Consistently exceeded weekly and monthly quotas by 15% achieving top performance metrics through comprehensive product and system knowledge

Manhattan, New York

● Analyze and research emerging trends in marketing technology and strategies to stay ahead of industry advancements and incorporate innovative methods into marketing plans.● Develop and implement targeted sales strategies based on market research and customer insights, driving revenue growth by 25% and optimizing sales performance across various channels.● Design and execute community-based events with precision and efficiency, ensuring meticulous planning and successful implementation to drive engagement and brand visibility.● Cultivate strong relationships between customers and the brand by spearheading in-store marketing initiatives and strategically managing partnerships with local advertisers to enhance brand loyalty and market presence

Soho, New York

● Educated clients and internal teams on advanced product technology and benefits, enhancing high-level performance and driving product utilization.● Led strategic marketing presentations to management, aligning brand initiatives with business objectives and driving impactful marketing strategies.● Represented the brand at major events and initiatives such as basketball tournaments, The World Cup, and the US Open, enhancing brand visibility and customer engagement.● Delivered IT support services including troubleshooting, upgrading company devices, software, and repairing hardware to ensure optimal functionality and user satisfaction.● Executed marketing and exclusive shopping events, providing personalized services for customers and corporate clients, and enhancing the overall event experience.

New York, New York, United States

● Connected and certified workstations, ensuring all devices were properly configured, tested, and integrated into the network for seamless end-user functionality.● Provided Help Desk support, troubleshooting and resolving technical issues for end users, ensuring timely and effective solutions for hardware, software, and network-related problems.● Generated and maintained activity reports, tracking support requests, resolutions, and system updates to ensure accurate records and continuous improvement of IT processes and client interactions.● Leveraged customer service skills to effectively communicate technical information to non-technical users, guiding them through troubleshooting steps and enhancing their understanding of IT systems.