As Chief Operating Officer for a subscription-based content platform providing SaaS-like services, I oversee financial operations, customer service, human resources, sales operations, and business intelligence, ensuring alignment with strategic goals. My focus is on optimizing lean processes, KPIs, and achieving both short-term and long-term objectives.Financial Management:• Oversee P&L, balance sheets, cash flow, and forecasting.• Manage daily financial operations: payroll… Show more As Chief Operating Officer for a subscription-based content platform providing SaaS-like services, I oversee financial operations, customer service, human resources, sales operations, and business intelligence, ensuring alignment with strategic goals. My focus is on optimizing lean processes, KPIs, and achieving both short-term and long-term objectives.Financial Management:• Oversee P&L, balance sheets, cash flow, and forecasting.• Manage daily financial operations: payroll, receivables, payables, budgeting, and investments.• Lead financial planning for acquisitions and expansion.Customer Service:• Improve customer satisfaction through enhanced service quality and efficiency.• Optimize KPIs, processes, and software for customer service.• Implement AI tools, chatbots, and new communication channels.Human Resources (HR):• Build a culture focused on career development, team efficiency, and global KPIs.• Develop remote work protocols and training programs.Sales and Marketing Operations:• Turn sales and marketing strategies into actionable plans.• Analyze data to identify opportunities and maximize ROI.Business Intelligence (BI):• Lead the BI team in delivering data-driven insights.• Ensure data clarity on performance and overall company health.• Integrate BI into daily operations.Operational Scalability and Growth:• Develop and implement strategies for scaling operations.• Lead process automation to reduce costs and increase efficiency.Vendor and Partnership Management:• Manage vendor and partner relationships to support growth.• Ensure scalability without compromising user experience.• Negotiate contracts and align partnerships with strategic goals.Risk Management and Compliance:• Ensure compliance with card processing regulations while mitigating fraud and risk.• Manage risks in cybersecurity and data privacy.• Lead compliance initiatives with industry standards. Show less

• Product Owner for a subscription-based content platform providing SaaS-like services.• Led innovation in user interaction and sales growth, ensuring competitiveness in the subscription market.• Directly involved in product development, focusing on customer retention and monetization.• Developed and managed the product roadmap, ensuring timely feature releases.• Assigned tasks, defined sprints, set priorities, and aligned project goals with deadlines.• Collected and… Show more • Product Owner for a subscription-based content platform providing SaaS-like services.• Led innovation in user interaction and sales growth, ensuring competitiveness in the subscription market.• Directly involved in product development, focusing on customer retention and monetization.• Developed and managed the product roadmap, ensuring timely feature releases.• Assigned tasks, defined sprints, set priorities, and aligned project goals with deadlines.• Collected and prioritized stakeholder requirements, integrating them into development.• Launched MVPs, emphasizing rapid testing, user feedback, and iterative improvements.• Managed the UX/UI team, leading design creation, A/B testing, and a major interface refresh after five years.• Monitored Google Analytics to track site performance, assess new implementations, and analyze impacts on engagement, conversion rates, and retention.• Collaborated with the CEO and company owner to align the technology strategy with business objectives. Show less

As an experienced e-commerce consultant, I offer tailored strategies to optimize online business performance, increase sales, and enhance customer engagement. Leveraging my extensive background as a COO and Product Owner, I specialize in streamlining operations, implementing data-driven insights, and integrating innovative technologies like AI and automation. My focus on user experience, subscription-based models, and scalable growth ensures that your e-commerce platform not only meets but… Show more As an experienced e-commerce consultant, I offer tailored strategies to optimize online business performance, increase sales, and enhance customer engagement. Leveraging my extensive background as a COO and Product Owner, I specialize in streamlining operations, implementing data-driven insights, and integrating innovative technologies like AI and automation. My focus on user experience, subscription-based models, and scalable growth ensures that your e-commerce platform not only meets but exceeds its business objectives. Show less

• Public Relations and Business Development for the US and LATAM markets. Acted as the primary speaker at industry events, showcasing the company’s flagship product and significantly boosting brand visibility.• Developed and executed innovative strategies to attract high-value partners, increasing strategic partnerships and expanding market share.• New Product Launch – Led cross-functional collaboration between affiliate marketing, digital marketing, and business development… Show more • Public Relations and Business Development for the US and LATAM markets. Acted as the primary speaker at industry events, showcasing the company’s flagship product and significantly boosting brand visibility.• Developed and executed innovative strategies to attract high-value partners, increasing strategic partnerships and expanding market share.• New Product Launch – Led cross-functional collaboration between affiliate marketing, digital marketing, and business development teams, creating and implementing a comprehensive go-to-market strategy.• Formulated and deployed both short-term and long-term marketing and sales strategies, driving product adoption and sustained growth.• Initiated and launched an industry-focused podcast, featuring expert commentary and insights on market trends and product innovations, positioning the company as a thought leader. Show less

• Integrated Customer Relationship Management (CRM), a quotation tool, and Business Intelligence software across multiple sales teams, including the product line. This integration reduced production time, enabled the identification of emerging markets, and facilitated accurate annual turnover predictions.• Automated the lead generation process, enabling efficient sorting and prioritization of high volumes of leads from various countries and languages, significantly improving the team’s… Show more • Integrated Customer Relationship Management (CRM), a quotation tool, and Business Intelligence software across multiple sales teams, including the product line. This integration reduced production time, enabled the identification of emerging markets, and facilitated accurate annual turnover predictions.• Automated the lead generation process, enabling efficient sorting and prioritization of high volumes of leads from various countries and languages, significantly improving the team’s ability to manage global inquiries. Show less

• Addressed customer needs across Europe, delivering both technical and commercial support, ensuring seamless service and customer satisfaction.• Developed comprehensive proposals by collaborating closely with sales and technical teams to create tailored solutions that met both commercial and technical requirements.• Managed a portfolio of 20 key accounts as Account Manager for the European region, fostering strong client relationships and driving business growth.•… Show more • Addressed customer needs across Europe, delivering both technical and commercial support, ensuring seamless service and customer satisfaction.• Developed comprehensive proposals by collaborating closely with sales and technical teams to create tailored solutions that met both commercial and technical requirements.• Managed a portfolio of 20 key accounts as Account Manager for the European region, fostering strong client relationships and driving business growth.• Standardized pricing for American imports in Europe, optimizing the pricing strategy, enhancing competitiveness, and improving profit margins.• Introduced and implemented a new account management system, resulting in increased efficiency and improved customer satisfaction across the region. Show less