Michelle Hernandez Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

• Managed 500+ ROW acquisitions, collaborating with municipalities (City of Charlotte, NCDOT, SCDOT, Town of Mooresville, and Town of Huntersville) and stakeholders like NC Railroad.
• Negotiated and executed complex ROW agreements and license agreements, ensuring compliance with local, state, and federal regulations, including coordination with NC Railroad on NCDOT projects.
• Led relocation assistance efforts in compliance with federal and state guidelines, coordinating housing and moving expenses for affected property owners.
• Served as primary liaison between legal teams, municipalities, and developers, ensuring timely execution of agreements and adherence to project goals.
• Coordinated ROW documentation, property valuations, and environmental clearances for multi-million-dollar projects, ensuring timely compliance with budget constraints.
• Managed invoicing and financial documentation related to ROW acquisitions, ensuring contract adherence and timely processing.

North Carolina, United States

• Negotiated land acquisition and easement agreements for the City of Charlotte’s Storm Water Services, ensuring access to properties for stormwater management and infrastructure improvements.. Collaborated with property.
• Reviewed engineering plans and collaborated with cross-functional teams to resolve issues, ensuring projects were executed efficiently and completed on time.

Charlotte, North Carolina, United States

• Led prospecting efforts and drove the acquisition and sale of 48 units, generating $13,195,087 in revenue over two years. Managed a diverse residential real estate portfolio across North Carolina and South Carolina.
• Leveraged expertise to prioritize client satisfaction, drive referrals, and foster repeat business. Demonstrated effective leadership and management throughout all stages of real estate transactions, ensuring seamless.
• Exhibited adaptability and resilience in navigating the dynamic real estate market, adeptly adjusting strategies and approaches to meet evolving client needs and market conditions, while showcasing strong negotiation.

Charlotte Metro

• Led project management initiatives in sales and logistics operations, driving revenue growth of $1.46M while optimizing supply chain efficiency and enhancing client relationships within North America.
• Directed the National Claims Department, implementing training and onboarding programs for staff, and establishing streamlined processes that resulted in $360,000 in annual savings through effective negotiation on.
• Managed the resolution of customer claims, overseeing credit issuance and replacement shipments, while ensuring adherence to project timelines and compliance with company policies.
• Developed and implemented QA/QC processes for warehouse products, creating standard operating procedures and detailed reports to proactively manage and mitigate company losses.

Charlotte, NC, United States

• Managed 250+ client accounts across the East Coast territory, driving annual revenue of $1.46M and consistently ranking within the top two in outbound sales. Provided exemplary sales support to an external sales team.
• Generated and analyzed sales and logistics reports to discern prospecting trends, monitor performance metrics, and aid in decision-making processes, while orchestrating logistics operations such as shipment scheduling.

• Identified new business opportunities within key accounts, leveraging SAP and B2B software to develop strategies and expand business relationships, while also serving as the main point of contact for strategic.
• Utilized SAP and B2B software to develop and execute strategic account plans, driving revenue growth and meeting sales targets, contributing to $400k in yearly revenue.
• Conducted regular business reviews with clients utilizing SAP-generated data to assess performance, address concerns, and identify areas for improvement, while also preparing and presenting sales proposals.

Charlotte, North Carolina, United States

• Utilized CRM systems to track customer interactions, manage sales pipelines, and generate accurate sales reports, contributing to data-driven decision-making and forecasting.
• Maintained up-to-date knowledge of industry trends, market developments, and competitor activities to stay ahead of the curve, capitalize on emerging opportunities, and targeting sales of $100k in revenue.
• Contributed to a positive and collaborative work culture, fostering teamwork, innovation, and continuous improvement within the sales department.

Charlotte, North Carolina Area

• Focusing on long-term customer satisfaction and retention with account management responsibility for top 10 major key accounts.
• Addressing customer’s requests, issues, and special situations that arise relating to product performance and delivery.
• Assisting with keying orders, logical planning sales order in a timely manner.
• Maintaining business relations focusing on key accounts for long-term customer satisfaction and retention.
• Assisting with showroom home decor needs and up selling products based on customer needs

Charlotte Metro

• Demonstrated analytical skills and problem-solving abilities to identify customer needs and recommend appropriate financial solutions.
• Maintained a detail-oriented approach to banking operations, ensuring accuracy in transactions and compliance with regulations.
• Coordinated cross-functional tasks with team members from various departments to ensure timely and quality execution of banking transactions, guaranteeing customer satisfaction, while also training other tellers in.

Charlotte, North Carolina, United States

• Consistently ranked as the top sales associate for mobile phones, tablets, laptops, and desktop computers, driving significant revenue growth and exceeding sales targets. Demonstrated exceptional customer service to.
• Handled all aspects of sales based on customer needs including customer’s contracts and warranties, payments.
• Troubleshoot technical issues and provide solutions to customers regarding mobile devices, computers, and related accessories.