Michelle Yu, Crme Email & Phone Number

I’m a dedicated and innovative leader specializing in hospitality with a proven record of achieving company targets and driving revenue. I see myself as an energizing contributor with an unyielding commitment to integrity, company values, and team building. My experiences include managing business operations, developing strategic revenue-maximizing strategies, and creating efficient processes. I also have extensive knowledge of customer service and customer relationship management tools and methods. My past experiences in guest services, revenue management, and operations contributed to my success as a revenue manager for Marriott International. I’ve collaborated with management to implement processes across multiple entities and can see the big picture perspective as well as the details. I thrive in a results-oriented and dynamic environment. I’m known for my strong work ethic and exceptional organizational skills. With my leadership skills, I am proudly able to create and support an environment of associate growth and development.Notable accomplishments:► Developed market intelligence report to facilitate information exchange and data analysis initiatives related to the Starwood/Marriott merger; management rolled-out the report internationally► Improved productivity by implementing workflow six sigma across departments, including F&B, front office, and accounting ► Directed high-performing teams and supported the professional development of staff to enhance performance and workflow efficienciesCompetencies: Six Sigma – Green Belt ★ Revenue Management ★ Front Office Systems and Operations ★ System Integrations ★ Project Management ★ Change Management ★ Business Intelligence ★ Data Mining ★ Performance Analysis ★ Training ★ Coaching and Mentoring Inventory Management ★ Hospitality ★ Strategic Planning ★ Microsoft Excel (Advanced) ★ Multi-lingual: Fluent in English, Cantonese, and MandarinAwards & Accolades:➥ Ranked #1 on Top Performer Leaderboard for Americas, 2019 Q3➥ Global Revenue Management Hall of Fame: Canada, 2017 Q1➥ Manager of the Quarter, 2017 Q1

Listed skills include Front Office, Switchboard, Rooms Division, Audit, and 36 others.