Management of the operational teams of this car sharing platform. The operational teams run a fleet of 3000+ cars in The Netherlands.- Process optimization- Cost optimization- Operational efficiency

Build up and day-to-day management of the global teams that deliver our SaaS platform to customers during the onboarding stage. The teams work on the technical integration (API) into our platform, configure channel integrations, and train the end-users, setting our customers up for success with marketplaces.Optimization of individual and team efficiency, collaboration, and standardization of work processes.

Responsible for the development and management of all teams involved in the delivery of our services for all existing and new clients.Teams:Onboarding & IntegrationsCustomer SuccessCustomer SupportRestructuring of the Operations department during a rapid growth phase after the Series A funding round. Introduction of new Ways-of-Working, team building, and individual development of team members.

As a consultant at Oxyma I help organizations to optimize customer value. Value of the customer and value for the customer. I am responsible for improving the effectiveness and efficiency of omni-channel marketing programs.- Consultant for clients like NS (Dutch Railway), Pon (Audi, VW, Seat en Skoda), Air France-KLM, Elsevier and KPN in the field of omnichannel customer experiences- Optimization of customer journeys - Business advice to implement omnichannel management within… Show more As a consultant at Oxyma I help organizations to optimize customer value. Value of the customer and value for the customer. I am responsible for improving the effectiveness and efficiency of omni-channel marketing programs.- Consultant for clients like NS (Dutch Railway), Pon (Audi, VW, Seat en Skoda), Air France-KLM, Elsevier and KPN in the field of omnichannel customer experiences- Optimization of customer journeys - Business advice to implement omnichannel management within complex organizations- Channel integration through the use of Campaign Management software, DMPs and data warehouses Show less

- Responsible for innovation, product development and delivery of MailPlus' products- Daily management of the Product Management Team- SCRUM Product Owner- Define Business and Customer needs. Write user stories and backlog management.- Member of the Management Team

Expert and advisor for the more complex projects at RapidSugar. Focus on scoping, functional design and project design.

Because of the restructuring of RapidSugar, I am responsible for process management and resourcing, optimization of internal processes and quality control on an a.i. basis, besides my conversion optimization role.

- Responsible for setting up a new Conversion Optimization proposition at RapidSugar- Fields of interest: funnel optimization, A/B and multivariate testing, UX, usability, persuasion techniques- Created and executed strategic conversion optimization plans for both e-commerce and fundraising websites. Improved conversions up to 88%.- Member of the RapidSugar Management Team

- Responsible for a multidisciplinary team of specialists who create complex, data-driven online marketing campaigns for companies like ING, Staples, T-Mobile, TomTom, TNT, Transavia and Nuon. This team of around 20 people consists of Project Managers, Designers, Database Managers and Webdevelopers- Making sure our work is at the highest level, from a technical, marketing and UX point of view- Advise Account Management on project set-up and quotations- Responsible for optimization… Show more - Responsible for a multidisciplinary team of specialists who create complex, data-driven online marketing campaigns for companies like ING, Staples, T-Mobile, TomTom, TNT, Transavia and Nuon. This team of around 20 people consists of Project Managers, Designers, Database Managers and Webdevelopers- Making sure our work is at the highest level, from a technical, marketing and UX point of view- Advise Account Management on project set-up and quotations- Responsible for optimization of internal processes and quality control ((ISO 9001 certified)- Setting up project organization and optimizing resource planning- Optimizing efficiency & ROI of organization- Strategic Business Management (member of the RapidSugar Management Team) Show less

Project Management for complex, data-driven online marketing campaigns for companies. I delivered projects for clients like Postbank, T-Mobile, TomTom, TNT, Nuon and Amstel Beer.Prince 2 Foundation certified

- Responsible for the exploitation of the portal websites of both WISH and NokNok (the third biggest free internet provider at that time).- Setting up strategic alliances with partners and managing the execution of the alliances on the websites- Technical project management

Responsible for financial administration at this travel company