Michelle Wyrick Email & Phone Number

United States

Tempe, Arizona, United States

-Provided elevated (tier 3) support for over 5000 endpoints.-Handled critical issues affecting clients’ applications, operating systems, networks, security, and hosted services.-Maintained an accurate account of time spent on client tickets through detailed ticket notes using ConnectWise Manage.-Supported Sophos Firewall, Sophos Endpoint Security, Sophos.

Phoenix, Arizona, United States

-Provided level 2 support over the phone and in person.-Acted as the primary onsite technician, handling over 90% of onsites.-Assisted in the onboarding of clients.-Maintained and installed all network room assets; servers, firewalls, switches, storage, UPS, and physical access.-Worked with active directory, file permissions, domains, and group.

Mesa, Arizona, United States

-Managed IT services in facilities ranging from healthcare facilities, business offices, hotels, and residential.-Managed server shares and user access to data.-Handled ethernet cable runs in existing buildings as well as buildings under construction.-Installed security cameras and NVRs in accordance with state law for medicinal facilities. -Performed.

Gainesville, FL

-Assembled, labeled, packaged, and serviced medical products primarily composed of electrical and/or mechanical components where operation, sequence, and materials are specified by work instructions, diagrams, and bill of materials.-Composed test instructions and work procedures for new devices, as well as assisted in updating out of date work.

-Performed basic and software specific troubleshooting.-Built, repaired, and tested computer systems to designated specifications.-Followed HIPAA regulation by ensuring that studies are encrypted before transferring repaired patient studies remotely. -Completed customer service training to ensure customers were handled in a friendly yet professional.

Gainesville, Florida Area

-Responsible for workplace upkeep, organization, and cleanliness. -Productively multitasked to guarantee shift goals are completed in a timely manner.-Effectively communicated with customers to maintain customer satisfaction.-Managed financial transactions in the workplace, i.e., processed cash, check, credit and debit card payments. -Genuinely greeted.

It Security, 4.0

Bachelor’S Degree, Sociology, 3.47

Activities and Societies: Kappa Phi Lambda Sorority Inc., Filipino Student Association, Asian Kaleidoscope Month.

Associate'S Degree, Sociology, 3.53 Gpa