Mich Nelson Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

Portland, Oregon Metropolitan Area

Portland, Oregon, United States

Contracted to build Volunteer Management program from the ground up, for an entirely volunteer-run startup organization.

Portland, Oregon Area

Project Manager*Oversaw grant-funded Program Impact Evaluation. Worked with leadership staff and consultants to design evaluation tools, conduct evaluation interviews, analyze quantitative and qualitative response data, and present findings to staff and board. Managed all interview scheduling details and logistics with participants and staff.*Initiated and oversaw implementation of new point-of-sale system for Program, including system evaluation, selection, setup, and staff training.Volunteer Manager*Managed over 100 regular, recurring volunteers in two locations (Portland and Tualatin).*Managed all group/corporate volunteering.*Responsible for all outreach, recruitment, onboarding, and training.*Implemented many improvements to volunteer program including monthly birthday cards, formal volunteer name tags, and first off-site appreciation event.As Program Director*Oversaw staff of 14 in two locations (Portland and Tualatin). Staff includes floor staff, six drivers, in-house case manager, and logistics coordinator for over 200 referring partner agencies.*Reported to Program Committee of the Board of Directors.*Regularly compiled and reported on Program data analytics to executive staff, Development, and Board.*Redesigned system for Delivery of client furnishings.*Initiated a Community Partner Advisory Committee, offering case managers the opportunity to contribute advice and insight to Program.

Portland, Oregon Area

The mission of Dress for Success is to empower women to achieve economic independence by providing a network of support, professional attire and the development tools to help women thrive in work and in life.Select Highlights:• Manage a stable of 250 regular volunteers and 500+ episodic volunteers.• Lead volunteers through a multi-step on-boarding process. To date, conducted 24 volunteer orientations for over 90 volunteers.• Recruit and place volunteers from, and develop volunteer opportunities for, corporate teams. To date, worked with 15 company teams for mutually beneficial goals.• Developed organization's first ever volunteer awards program.Plan and execute volunteer appreciation events. • Create and implement a volunteer staffing plan for five large-scale fundraising events annually.• Revitalized salon services and operations, which now provides hair and makeup appointments to over 30 clients per month. • Lead team through the development and delivery of specialized training for Career Center volunteers.• Developed new program for volunteer meal providers, who supply food for five client job retention meetings per month.

Portland, Oregon Area

Invested deep knowledge and love of Oregon’s wine industry to build this custom wine consultancy, wine education and concierge business. Select Highlights:• Developed a complete curriculum and teach classes on “Willamette Valley Wine Essentials.” • Counsel clients on best ways to discover local wineries, planning custom, self-guided wine tours. • Share personal experiences to create the best possible plan for each group based on their interests and goals.

Portland, Oregon Area

Pursuing a passion for the wine industry, accepted a leadership role while still employed at Edgewater. Oversaw all aspects of the of the tasting room, including managing and training a staff. Conducted facility tours and wine tastings. Currently serve as wine educator and tasting room staff.Select Highlights:• Led customers, including large groups, through tastings, and provided tours of the winery facility.• Developed new marketing materials for tasting room, including a book of articles and reviews, marketing flyers highlighting recent wine reviews, and tasting room displays.• Developed detailed financial analysis for tasting room revenue and traffic, including year-to-year comparisons.• Assumed primary responsibility for the content and updating of winery website, and all e-mail communication. Developed a timeline for e-mail newsletter and a program for regular communication with list.

Portland, Oregon Area

• Conducted private, guided wine tours within the Willamette Valley and Columbia River Gorge.• Educated guests on local area history and details about Oregon wines.

Portland, Oregon Area

Founded this Network to provide Willamette Valley winery tasting room managers a means to professionally network and collaborate with one another. Select Highlights: • Developed the program from the ground up, creating all programming and facilitating meetings. • Implemented long-term strategies for the group, which quickly grew to 100 members.

Portland, Oregon Area

Assumed complete management of the tasting room after loss of the manager and assistant manager. Supervised eight part-time staff members, managed inventory and consulted with corporate leaders on all aspects of financial reporting, event planning and more.Select Highlights:• Built a comprehensive strategy to enhance the tasting experience for private groups; developed an educational program with supporting collateral. Created successful advertising to market the winery. • Managed Erath’s 1,100-member wine club, inclusive of orders, issue resolution and customer service.• Planned and executed numerous festivals and events, handling all aspects of staffing and management.

Greater New York City Area

Recruited by Edgewater following prior role as an internet services manager and strategic business partner. Developed project plans, timelines and budgets, resolved any issues that arose and successfully managed complex client relationships. Meticulously documented project details and authored corporate training materials, business plans, research briefs and whitepapers.Select Highlights:• Excelled at partnering with high-profile clients, including Bumble Bee Foods, The J.M. Smucker Co., and Nabisco/Kraft, to ensure IT projects were delivered on time and all customer needs were met.• Accustomed to working with C-suite level executives to identify client’s corporate needs, understand their business processes and ensure complete understanding of project issues and requirements.

Greater New York City Area

•Developed business plan and strategy to provide comprehensive, cost-effective website development services and online marketing consulting to nonprofit organizations.•Increased clientele (from 0 to 8 clients in one year).•Managed client relationships, and provided creative thought leadership and strategic advice to clients on online business strategy and marketing.•Presented at numerous conferences and other events in front of large audiences.

Greater New York City Area

•Provided comprehensive research assistance and customer service via telephone and e-mail to worldwide clients of this New Media industry market research firm.•Performed original research on a wide range of Internet related issues for clients as needed.•Participated in the planning of an integrated customer service and research assistance program to better serve the needs of Jupiter clients.

Greater New York City Area

•Assistant to the Executive office of this large nonprofit public policy research, advocacy and direct service organization.•Provided ah-hoc research briefs to senior staff on a wide range of topics.•Developed curriculum for Internet research training course for CSS staff. Conducted training for groups and individuals.•Coordinated plans across departments for the development of a CSS website, including overall concept and content selection.Initiated and coordinated agency's participation in a national online network for human service organizations.

Bachelor'S Degree, Spanish And Latin American Studies

Mls, Information And Library Science