Michele Barros Email & Phone Number

Brasília E Região, Brasil

- Reports and Documentation control and execution;- Client (visa applicants and Embassy) and Vendor Management;- Team Coordination;- Calendar Management;- Operations Monitoring and Management;- Meetings Coordination;- Process Optimization;- Build KPI's and analyze the local performance;- Provide strategy and suggestions in opportunities in local improvements to benefit the customer;- Recruit, train and manage staff;- SLA’s local control; - Address performance issues and develop/implement corrective actions; - Manage labor, facility, and expense budgets.

São Paulo E Região, Brasil

Manager's deputy; Provide guidance and support to the staff to perform their duties effectively; Support resolving any problems faced by the team; Staff orientation; Monitoring the staff's performance, providing feedback on their performance; Support in recruitment, training in company policies and procedures and staff performance evaluation; Supervision of the operational processes at the U.S. applicant service center.

São Paulo E Região, Brasil

Supervising the operational procedure at the U.S. applicant service center and all internal system regarding U.S. VISA process; Collect photo and biometric information from applicant for U.S. Department of State VISA issuing; Interview process for new employees; Filling out forms for internal procedures; Mediate issues regarding all our analysts interests with manpower human resources; Training for new internal procedures and systems. Elaboration of reunions, reports, spreadsheets, activities and strategies for better operational and internal process.

Master Of Business Administration - Mba, People Management

Activities and Societies: Introdução ao Coaching; Comportamento Organizacional; Recrutamento e Seleção de Talentos; Desenvolvimento e.

Gestão De Recursos Humanos, Human Resources Management

Curso De Extensão, Agile Management

Activities and Societies: Métodos ágeis na prática; Contexto histórico; Programas X Projetos; Kanban; Ciclo de vida de projetos Scrum.

Curso De Extensão, Leadership Development And High Performance Team Building

Black Belt, Six Sigma, 100%

ANOVA - Análise de Variância One e Two Way; Criatividade; Gestão de Custos; Engenharia de Valor; Análise de Valor; Gerenciamento de.

Green Belt, Six Sigma

5S; Amostragem; Análise de Valor; Benchmarking; Box Plot; Brainstorming; Capacidade e Estabilidade; Coleta de dados; Controle Estatístico.

Kaplan International Colleges, English Language And Literature, General, Business English

Scotland, Edinburgh.