Michael Pickett Email & Phone Number

Stockholm County, Sweden

Stockholm, Se

C-level executive accountable for operational deliveries within Security, Operations, and IT. Building this regulated startup fron scratch with great teams.

Stockholm, Se

Responsible for IT but also CISO and overall Operational responsibility for Catella Bank S.A. operations such as:- Wealth Back-office (Sweden and Luxembourg) - Fraud operations- Client Support operations- Credit Card origination operations Outsourcing operations- Cross business service delivery organisationFollowing are the key success factors delivered since I joined Catella:- Reduced cost in Operations by 20% through optimisation- Removed all Audit remarks from CSSF, PwC, Card PCI, Internal Audit - Implemented BCP and DR- Implemented new organisation to secure long-term stability and growth Implemented PMO-structure and lean methodology- Implemented Architecture-structure- Implemented Change and Release process Implemented MIFID II- Implemented PSD2- Outsourced Card production- Outsourced Acquiring Chargeback process - Outsourced Printing- Divested, transitioned, and closed down the Wealth Management and Credit card business line, managing staff complexity during this transitionCatella Bank has been a leading European bank within our areas of expertise for 25 years. Catella Bank has offices in Luxembourg and Sweden. The bank offer card issuing, acquiring and corporate banking services to banks and other businesses and provide tailored wealth management and credit cards to individuals. The bank has approximately 165 employees working in its offices in Luxembourg and Sweden and a balance sheet size of approximately EUR 350 MM.

Se-172 63, Se

Managed a unit of 250+ people delivered the following services for the Swedish Telebank (Contact Centre).- Quality and Efficiency Management reducing 2.5mEuro - Reduced cost by 35% by in-sourcing User Support, 60 persons - Customer Support to 4 million customers- Internal User Support to 15.000 employees- Social Media and E-mail Support- Agent Scheduling and Traffic Management serving 700 agents Project Management Office- Swedbank Switch Board

Se-172 63, Se

Increased control by procurement and implementation of a Group wide Identity and Access Platform for 15.000 employees to manage the rights processes Joiner, Mover, and Leaver. Group wide responsibilities where:- Business Process Management (BPM); Enabled customers and employees/units to reach process excellence by improving the total process lifecycle and increase the throughput of quality and speed- eArchiving/Document Management; New service created that enables Swedbank and its customers to be even more digital where the goal is to decrease the need of paper documents- Verification of identities, eSignatures, and encryption; Enables Customers and employees to logon, sign, and encrypt within and towards Swedbank services

Se-172 63, Se

Quality and efficiency gains of 1,5mEuro/year by procuring and implementing a BPM solution in Swedbank and building up BPM resource pool in IT. Group wide responsibilities where:- Business Process Management (BPM); New service I created. Objective was to create better quality for both customers and employees/units by improving the total process lifecycle and increase the throughput of quality and speed- Identity and Access Management; Enables managers to administrate and follow up their employees’ identities and access rights- Verification of identities, eSignatures, and encryption; Enables Customers and employees to logon, sign, and encrypt within and towards Swedbank services- Contact Centre (Sweden/Latvia)

Se-172 63, Se

Transformed the department from a local Swedish scope in mind towards a department with a unified Swedbank Group responsibility and Group mandates. The department ended up running several major international multi million Euro projects that had major impact on infrastructure within Swedbank Group.- Implemented a new Security Platform, Purchased, negotiated license terms, lead IT implementation, established business and IT governance, and planned training. A Security Platform for 15.000 employees group wide to use Smart Card logon to their computers and physical access to buildings- Implemented a single-sign-on infrastructure within Swedbank Group which eases up the daily work for the employees not needing to remember their passwords - Implemented a new Mobile security solution to securely log on to the internet- and mobile bank

Se-172 63, Se

Responsible for the internal relations between IT and Business.Lead and coordinated project managers who delivered automatic and real-time exchange rates, migration project of an insurance system, and an implementation project of new functions in this insurance system. Major benefits of the projects were cost efficiency and cost reduction, reduction in manual routines, new products for end customer. This led to increased sales volume and minimized the economic risk due to the usage of a currency, which doesn’t have the up to date exchange rate.

Se-172 63, Se

Responsible for the internal relations between IT and Business.Lead and coordinated project managers who delivered improvement projects within the information security area.

Se-172 63, Se

Area Project Manager, coordinated project managers, delivered security change projects including e.g. authorisation and identification solutions to the internet bank, and automated the distribution of security envelopes to Swedbank’s customers.

Se-172 63, Se

Delivered an information security management solution, including the staff communication and roll out planning to ten thousand Swedbank staff across Sweden.Lead architect to design & implement a new PKI smart card identity solution and deliver to 10.000 Swedbank employees.

Master'S Degree, Computer Science And Security

Cism Certified