Michelle Ray Email & Phone Number

Louisville, Ky, Us

Orem, Utah, Us

Coordinate with C-suite to identify, define, and document business requirements. Develop and maintain competitor analysis for fast-changing fintech industry products.Manage development sprint cycle to meet roadmap deadlines. Manage QA efforts and document development needs for entire lifespan of product, from design to delivery, to support.Document user feedback and feature requests for future release development. Update all stakeholders on development roadmap progress, partner integration statuses, user feedback.

Orem, Utah, Us

Developed and implemented customer service SLAs and KPIs.Hired, trained, and mentored a high-performing customer service team responsible for assisting customers at levels of cryptocurrency knowlege.Establish and monitor key performance indicators (KPIs) to measure service quality and customer satisfaction.Analyze customer feedback and service metrics to identify areas for improvement and implement action plans.Collaborated with all stakeholders to ensure a seamless customer experience.Managed resources effectively to optimize customer service operations and on-call schedules.Facilitate training programs to enhance team skills and product knowledge.Handle escalated customer inquiries and complaints and worked with other departments to resolve technical issues quickly.Prepare regular reports for senior management on customer service performance and initiatives.Assisted with KYC verification and AML investigations for preparation of SARs

Manage presence in social networking sites including Facebook, Twitter, Telegram, reddit, and other similar community sites, content creation, and PR for clients.Monitor effective benchmarks for measuring the impact of social media and digital ad campaigns, analyze, review, and report on the effectiveness of campaigns in an effort to maximize resultsDevelop and implement effective marketing strategy catered to dynamic goals in coordination across multiple media-centric departmentsManage social media, advertising, and PR campaigns and pivot based on day-to-day metrics

Houston, Tx, Us

San Diego, California, Us

Craft comprehensive strategy tailored to the client's brand goals, target audience, and platform.Plan and produce content that aligns with brand messaging, including copywriting, graphic design, and video.Managing accounts on platforms like Instagram, Facebook, Twitter, and LinkedIn, , including scheduling posts and monitoring interactions.Actively engage with followers, responding to comments and messages, and fostering a positive online community.Track KPIs and analyze social media metrics to assess campaign performance and make data-driven adjustments.Identify opportunities to collaborate with influencers who align with the brand to amplify reach and engagement.

The MilLiberty Initiative is a nonpartisan, nonprofit organization dedicated to the communication of the ideas and principles of liberty.http://www.milliberty.com/

Zug, Ch

Drive the planning and orchestration of development efforts to create dashboard and product management tools for merchants onboarding to the Permission Marketplace via eCommerce platforms such as Shopify, WooCommerce, Big Commerce, and Magento. Create and maintain knowledge base, FAQs, and support system for merchants via Zendesk. Plan and execute outreach to increase merchant partnerships to expand Permission Marketplace products. Work with executive team to research and plan future feature development. Communicate merchant requirements, feedback, and feature requests to development team.

Zug, Ch

Lead and mentor the communications team, overseeing hiring, training, and performance management.Ensure consistency in brand messaging across all platforms and materials, maintaining a cohesive and positive public image.Lead media relations efforts, including drafting press releases, managing media inquiries, and building relationships with journalists and external public relations partners to increase media coverage.Manage the development of content such as articles, blog posts, newsletters, community updates, and reports.Develop a social media strategy and presence that strengthens the brand, engages audiences, and communicates key messages effectively.Overseeing the promotion and communication strategy for events and conferences, including SXSW activations and local crypto and blockchain community engagement.Track effectiveness of communication strategies, including social media analytics, press coverage, and audience engagement, and preparing reports for senior management.

Clearvoter™ is a privately owned, for-profit early stage start-up corporation positioning a non-partisan, community based civic action network designed to transform the way voters gather, communicate and utilize information. We are focused on employing geotargeting technologies to align users/voters, citizen groups, legislators and advocacy groups based on their shared location and policy interests, outside of the traditional national party structure. Clearvoter's goal is to empower people to disrupt public policy through focused grassroots community affinity.• Targeted initiatives include block chain utilization for back end infrastructure and cryptographic token key issuance and token controlled access within our platform. Digital democracy. Open government. On-line voting.• Clearvoter® Your Civic Action Network.

Maintain a high level of awareness of ongoing political and pop culture news in order to quickly source articles for publication. Aid in creating unique presentation of information for a widely varied audience, including packaging that is appealing for social media consumption.Ensure factual and structural accuracy of articles prior to publication.Provide assistance to contributors with technical and sourced information components to meet publication content standards.Contribute news articles as needed in responses to staffing levels and breaking new stories, or in areas where my political experience lends to content.

Falls Church, Virginia, Us

Build and nurture relationships with donors through personalized communication and ongoing engagement.Design and implement strategies to engage new and existing donors, increase contributions, and meet fundraising targets.Organize and host donor events and fundraising activities to deepen donor engagement.Plan and produce content that aligns with brand messaging, including copywriting, graphic design, and video.Craft a comprehensive strategy tailored to brand goals, target audience, and platforms.Manage accounts on platforms like Instagram, Facebook, and Twitter, including scheduling posts and monitoring interactions.Track KPIs and analyze social media metrics to assess campaign performance and make data-driven adjustments.

Lorton, Virginia, Us

Manage and coordinate all marketing, advertising and promotional staff and activitiesAnalysis of customer research, current market conditions and competitor informationDevelop and implement marketing plans and projects for new and existing productsManage the productivity of the marketing plans and projectsMonitor, review and report on all marketing activity and resultsManage. monitor and report on social media campaigns for products and promotions

Sharjah, Ae

Improve productivity by highlighting deficiencies and recommending change in tools, processes and and employee engagementCommunicate department goals and progress to operations, sales and development departments to ensure operational consistencyDay to day management of open support priorities and ongoing project managementFacilitate customer resolution for escalated calls and engage necessary technical supportCreate and communicate initial software deployment and continuing support expectations to new customers

Sharjah, Ae

Troubleshooting of proprietary software, Windows network and permissions issues, and third party integration problemsProvide customer support and technical issue resolution via e-mail, phone and other electronic mediumAssist sales department with technical explanations of software and network integration for potential customersManage call volume and call time standards as defined by the department & enter all calls into call tracking database

Expanded sales of product line to wholesale accounts worldwide and local brick and mortar retail locationsDesign, manage and market online boutique for sale of eco-friendly products for the home and familyManage online textile purchasing co-op of over 1,200 manufacturers, including marketing, order intake, accounts receivables, and order fulfillmentSocial media marketing via popular sites and applications such as FaceBook and TwitterDesigned and produced an eco-friendly cloth diapering systemDeveloped targeted client base, initiated and reviewed customer testing of product lineAccounts receivable, purchasing, inventory control, quality assurance, order fulfillment, customer service and issue resolutionDeveloped proprietary textile for retail sale and product lineAll aspects of online marketing, including informational and promotional email and blog marketing

Us

Basic firewall, router configuration, network permissions, ISP connectivity, and email protocol troubleshooting, including set up of group, user and file sharing permissions at Primary Domain Controller levelSingle point of contact for several clients, compiling and executing action plans for timely, effective resolution of client issues where needed or escalatedProprietary application and NT4 server configuration and troubleshooting for internet banking and e Commerce web and back end application for over 700 customers nationwide, using both in-house and data center storage modelsInstallation and configuration of the NT4 SMTP Site using Microsoft Internet Information Server (IIS) and Microsoft Management ConsoleApplication upgrade scheduling, execution and troubleshootingInternal assignment of client help desk issues to team members,assistance and follow through with assignments made to Level I technical support representatives

One of a two person team providing nationwide InTouch Point of Sale support for all 220 retail locations, including hardware, application, and frontline network (NT/98/95 integrated network) support.Point of Sale dial up troubleshooting, assistance with development team, upgrade patch rollout and testing on a nationwide scale.Desktop PC setup, installation and support for MS Office suite, and frontline troubleshooting for LAN/WAN connectivity issues, including account and IP errors.Assisted with nationwide SKU system roll out and managed pricing template table maintenance in InTouch database management system.Nationwide tax table maintenance

Internal help desk support for users in 31 operations offices nationwide, including InTouch software troubleshooting, paging terminal (Glenayre) troubleshooting, reseller dial up problems, reseller dial up account creation and management, and internal user account creation

Customer care concerning billing issues, payment options, and payment historyMastered InTouch software and database management systems for paging industry