Michelle Ray Email and Phone Number
Louisville, KY, US
Michelle Ray's Location
Louisville, Kentucky, United States, United States
Michelle Ray's Contact Details
Michelle Ray work email
- Valid
- Valid
- Valid
- Valid
Michelle Ray personal email
n/a
Michelle Ray phone numbers
About Michelle Ray
Product manager with a strong background in customer success and marketing, dedicated to bridging the gap between innovative technology and delightful user experience. Passionate about startup culture, blockchain and cryptocurreny innovation, data privacy, and creating impactful solutions in the rapidly evolving digital landscape.
Michelle Ray's Current Company Details
Smartfi
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Product Manager and Product Owner
Louisville, KY, US
- Website:
- smartfi.com
- Employees:
- 12
Michelle Ray Work Experience Details
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Product Manager And Product OwnerSmartfiLouisville, Ky, Us
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Product Manager / Product OwnerSmartfi Nov 2023 - PresentOrem, Utah, UsCoordinate with C-suite to identify, define, and document business requirements. Develop and maintain competitor analysis for fast-changing fintech industry products.Manage development sprint cycle to meet roadmap deadlines. Manage QA efforts and document development needs for entire lifespan of product, from design to delivery, to support.Document user feedback and feature requests for future release development. Update all stakeholders on development roadmap progress, partner integration statuses, user feedback.
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Head Of Customer EmpowermentSmartfi Apr 2021 - Nov 2023Orem, Utah, UsDeveloped and implemented customer service SLAs and KPIs.Hired, trained, and mentored a high-performing customer service team responsible for assisting customers at levels of cryptocurrency knowlege.Establish and monitor key performance indicators (KPIs) to measure service quality and customer satisfaction.Analyze customer feedback and service metrics to identify areas for improvement and implement action plans.Collaborated with all stakeholders to ensure a seamless customer experience.Managed resources effectively to optimize customer service operations and on-call schedules.Facilitate training programs to enhance team skills and product knowledge.Handle escalated customer inquiries and complaints and worked with other departments to resolve technical issues quickly.Prepare regular reports for senior management on customer service performance and initiatives.Assisted with KYC verification and AML investigations for preparation of SARs
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Owner And President1Acast Media Apr 2011 - PresentManage presence in social networking sites including Facebook, Twitter, Telegram, reddit, and other similar community sites, content creation, and PR for clients.Monitor effective benchmarks for measuring the impact of social media and digital ad campaigns, analyze, review, and report on the effectiveness of campaigns in an effort to maximize resultsDevelop and implement effective marketing strategy catered to dynamic goals in coordination across multiple media-centric departmentsManage social media, advertising, and PR campaigns and pivot based on day-to-day metrics
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Strategic AdvisorMona Loves Gustav, Inc. Jun 2022 - Nov 2023Houston, Tx, Us -
Social Media ConsultantEdge Nov 2014 - Aug 2021San Diego, California, UsCraft comprehensive strategy tailored to the client's brand goals, target audience, and platform.Plan and produce content that aligns with brand messaging, including copywriting, graphic design, and video.Managing accounts on platforms like Instagram, Facebook, Twitter, and LinkedIn, , including scheduling posts and monitoring interactions.Actively engage with followers, responding to comments and messages, and fostering a positive online community.Track KPIs and analyze social media metrics to assess campaign performance and make data-driven adjustments.Identify opportunities to collaborate with influencers who align with the brand to amplify reach and engagement. -
Board Of DirectorsThe Milliberty Initiative Sep 2018 - Dec 2020The MilLiberty Initiative is a nonpartisan, nonprofit organization dedicated to the communication of the ideas and principles of liberty.http://www.milliberty.com/
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Director Of Merchant OperationsPermission.Io Sep 2019 - Jan 2020Zug, ChDrive the planning and orchestration of development efforts to create dashboard and product management tools for merchants onboarding to the Permission Marketplace via eCommerce platforms such as Shopify, WooCommerce, Big Commerce, and Magento. Create and maintain knowledge base, FAQs, and support system for merchants via Zendesk. Plan and execute outreach to increase merchant partnerships to expand Permission Marketplace products. Work with executive team to research and plan future feature development. Communicate merchant requirements, feedback, and feature requests to development team. -
Director Of CommunicationsPermission.Io Oct 2017 - Jan 2020Zug, ChLead and mentor the communications team, overseeing hiring, training, and performance management.Ensure consistency in brand messaging across all platforms and materials, maintaining a cohesive and positive public image.Lead media relations efforts, including drafting press releases, managing media inquiries, and building relationships with journalists and external public relations partners to increase media coverage.Manage the development of content such as articles, blog posts, newsletters, community updates, and reports.Develop a social media strategy and presence that strengthens the brand, engages audiences, and communicates key messages effectively.Overseeing the promotion and communication strategy for events and conferences, including SXSW activations and local crypto and blockchain community engagement.Track effectiveness of communication strategies, including social media analytics, press coverage, and audience engagement, and preparing reports for senior management.
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Co-Founder / Director Of Strategic AlliancesClearvoter 2015 - Dec 2018Clearvoter™ is a privately owned, for-profit early stage start-up corporation positioning a non-partisan, community based civic action network designed to transform the way voters gather, communicate and utilize information. We are focused on employing geotargeting technologies to align users/voters, citizen groups, legislators and advocacy groups based on their shared location and policy interests, outside of the traditional national party structure. Clearvoter's goal is to empower people to disrupt public policy through focused grassroots community affinity.• Targeted initiatives include block chain utilization for back end infrastructure and cryptographic token key issuance and token controlled access within our platform. Digital democracy. Open government. On-line voting.• Clearvoter® Your Civic Action Network. -
Deputy Editor - PoliticsIndependent Journal Review Dec 2014 - Oct 2017Maintain a high level of awareness of ongoing political and pop culture news in order to quickly source articles for publication. Aid in creating unique presentation of information for a widely varied audience, including packaging that is appealing for social media consumption.Ensure factual and structural accuracy of articles prior to publication.Provide assistance to contributors with technical and sourced information components to meet publication content standards.Contribute news articles as needed in responses to staffing levels and breaking new stories, or in areas where my political experience lends to content.
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Social Media Director / Donor Relations ManagerFarm-To-Consumer Legal Defense Fund Sep 2013 - Dec 2014Falls Church, Virginia, UsBuild and nurture relationships with donors through personalized communication and ongoing engagement.Design and implement strategies to engage new and existing donors, increase contributions, and meet fundraising targets.Organize and host donor events and fundraising activities to deepen donor engagement.Plan and produce content that aligns with brand messaging, including copywriting, graphic design, and video.Craft a comprehensive strategy tailored to brand goals, target audience, and platforms.Manage accounts on platforms like Instagram, Facebook, and Twitter, including scheduling posts and monitoring interactions.Track KPIs and analyze social media metrics to assess campaign performance and make data-driven adjustments. -
Marketing DirectorKnowwho, Inc. Jan 2012 - Nov 2012Lorton, Virginia, UsManage and coordinate all marketing, advertising and promotional staff and activitiesAnalysis of customer research, current market conditions and competitor informationDevelop and implement marketing plans and projects for new and existing productsManage the productivity of the marketing plans and projectsMonitor, review and report on all marketing activity and resultsManage. monitor and report on social media campaigns for products and promotions -
Technical Support ManagerCore Technologies Nov 2010 - Nov 2011Sharjah, AeImprove productivity by highlighting deficiencies and recommending change in tools, processes and and employee engagementCommunicate department goals and progress to operations, sales and development departments to ensure operational consistencyDay to day management of open support priorities and ongoing project managementFacilitate customer resolution for escalated calls and engage necessary technical supportCreate and communicate initial software deployment and continuing support expectations to new customers -
Technical Support RepresentativeCore Technologies Nov 2009 - Nov 2010Sharjah, AeTroubleshooting of proprietary software, Windows network and permissions issues, and third party integration problemsProvide customer support and technical issue resolution via e-mail, phone and other electronic mediumAssist sales department with technical explanations of software and network integration for potential customersManage call volume and call time standards as defined by the department & enter all calls into call tracking database
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Owner / OperatorDagny'S Promise, Llc Dec 2001 - Apr 2010Expanded sales of product line to wholesale accounts worldwide and local brick and mortar retail locationsDesign, manage and market online boutique for sale of eco-friendly products for the home and familyManage online textile purchasing co-op of over 1,200 manufacturers, including marketing, order intake, accounts receivables, and order fulfillmentSocial media marketing via popular sites and applications such as FaceBook and TwitterDesigned and produced an eco-friendly cloth diapering systemDeveloped targeted client base, initiated and reviewed customer testing of product lineAccounts receivable, purchasing, inventory control, quality assurance, order fulfillment, customer service and issue resolutionDeveloped proprietary textile for retail sale and product lineAll aspects of online marketing, including informational and promotional email and blog marketing
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Senior Technical SupportS1 Corporation Aug 2000 - Nov 2001UsBasic firewall, router configuration, network permissions, ISP connectivity, and email protocol troubleshooting, including set up of group, user and file sharing permissions at Primary Domain Controller levelSingle point of contact for several clients, compiling and executing action plans for timely, effective resolution of client issues where needed or escalatedProprietary application and NT4 server configuration and troubleshooting for internet banking and e Commerce web and back end application for over 700 customers nationwide, using both in-house and data center storage modelsInstallation and configuration of the NT4 SMTP Site using Microsoft Internet Information Server (IIS) and Microsoft Management ConsoleApplication upgrade scheduling, execution and troubleshootingInternal assignment of client help desk issues to team members,assistance and follow through with assignments made to Level I technical support representatives -
Pos Support SpecialistTsr Wireless Jan 2000 - Jul 2000One of a two person team providing nationwide InTouch Point of Sale support for all 220 retail locations, including hardware, application, and frontline network (NT/98/95 integrated network) support.Point of Sale dial up troubleshooting, assistance with development team, upgrade patch rollout and testing on a nationwide scale.Desktop PC setup, installation and support for MS Office suite, and frontline troubleshooting for LAN/WAN connectivity issues, including account and IP errors.Assisted with nationwide SKU system roll out and managed pricing template table maintenance in InTouch database management system.Nationwide tax table maintenance
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System Support SpecialistTsr Wireless Jul 1999 - Dec 1999Internal help desk support for users in 31 operations offices nationwide, including InTouch software troubleshooting, paging terminal (Glenayre) troubleshooting, reseller dial up problems, reseller dial up account creation and management, and internal user account creation
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Billing AssistantTsr Wireless Oct 1998 - Jun 1999Customer care concerning billing issues, payment options, and payment historyMastered InTouch software and database management systems for paging industry
Michelle Ray Skills
Social Media
Social Media Marketing
Facebook
Social Networking
Blogging
Marketing
Public Relations
Management
Editing
New Media
Media Relations
Event Planning
Strategic Communications
Customer Service
Advertising
Networking
Sales
Digital Media
Political Campaigns
Project Management
Press Releases
Event Management
Copywriting
E Commerce
Integrated Marketing
Nonprofits
Fundraising
Wordpress
Microsoft Office
Newsletters
Marketing Communications
Copy Editing
Publishing
Social Media Measurement
Content Management
Help Desk Support
Online Advertising
Training
Email Marketing
Crm
Publicity
Promotions
Budgets
Seo
Crisis Communications
Budgeting
Content Strategy
Customer Engagement
Help Desk Management
Michelle Ray Education Details
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University Of Alaska AnchorageGeneral
Frequently Asked Questions about Michelle Ray
What company does Michelle Ray work for?
Michelle Ray works for Smartfi
What is Michelle Ray's role at the current company?
Michelle Ray's current role is Product Manager and Product Owner.
What is Michelle Ray's email address?
Michelle Ray's email address is mi****@****ast.net
What is Michelle Ray's direct phone number?
Michelle Ray's direct phone number is +185838*****
What schools did Michelle Ray attend?
Michelle Ray attended University Of Alaska Anchorage.
What are some of Michelle Ray's interests?
Michelle Ray has interest in Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education.
What skills is Michelle Ray known for?
Michelle Ray has skills like Social Media, Social Media Marketing, Facebook, Social Networking, Blogging, Marketing, Public Relations, Management, Editing, New Media, Media Relations, Event Planning.
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