Michelle Robb Email & Phone Number

South San Francisco, Ca, Us

Redwood City, Ca, Us

Responsible for testing and supporting iMorgon’s Ultrasound PACS product. Verified and Validated features for iMorgon Viewer, LaunchPad, Report Accelerator web, and mobile applications.➢ Collaborated with product management and engineering teams to develop and execute test plans.➢ Performed functional, acceptance, regression, integration testing, and ad-hoc testing.➢ Reviewed Use Case/Specification Requirements and gave feedback to the Development and Product Management team.➢ Logged defects with the proper severity/priority based on risk and impact to the feature under test ➢ Participate in defect reproduction for incoming complaints and act as a resource for the customer support team➢ Adhere to QMS requirements for testing phases➢ Participated in the Software release process➢ Responsible for defect reproduction for incoming complaints and act as a resource for the customer support team ➢ Interacted with the Customer Care team, Developers, Product Management in order to clearly define the product features and resolve customer issues➢ Performed client/server installation for iMorgon Viewer and Report Accelerator products➢ Tested software in new product development and participated in the support of legacy products➢ Reviewed documentation and provide feedback to the Project Management and Product Management.➢ Diagnosed and troubleshoot complex application issues.➢ Prioritized tasks and accurately document the nature of the reported problem. ➢ Conducted clear and concise internal and external communication.➢ Communicated with customers to quickly understand the root of their problems.➢ Talked clients through a series of actions, and get to a resolution that solves their technical issue.➢ Properly escalate unresolved issues to appropriate internal teams.➢ Provided prompt and accurate feedback to customers.➢ Ensured all issues are properly documented.➢ Prioritize and manage several open issues simultaneously.

Amsterdam, Noord-Holland, Nl

Participated/facilitated sprint planning, daily scrums, retrospectives, release planning meetings, and sprint demos with local and offshore teams. Reviewed and developed test plans, test strategies, and test cases for various modules. Expertise in conducting on all development stages a variety of tests such as System-Integration, Functional / Regression, Verification, Stress / Performance, Boundry, Compatibility, Cross-Platform / Cross-Browser, Sanity / Smoke, Acceptance, and GUI / Usability, ad-hoc, Localization and API.➢ Reviewed customer and functional requirements and made sure that the requirements were testable. ➢ Managed all the required documents for product release in the Electronic Document Management System.➢ Improved quality of software by developing and executing test cases that conform to defined functional specifications and design documents.➢ Demo sprint achievements, showcasing the completed user stories to stakeholders➢ Logged defects with the proper severity/priority based on risk and impact to the feature under test. ➢ Performed software installation / upgrading for Radiology Workstation / iSite PACS system.➢ Performed end to end system test around customer workflows where multiple systems are involved focusing on performance testing.➢ Verified, Validated and released Advanced Workflow Radiology web applications. ➢ Worked collaboratively with the multi-site project team of development, marketing, clinical and customer operations during all stages of SDLC.➢ Worked as part of a cross-functional global team➢ Documented test results in the quality management tool.➢ Participated in project team activities, including project reviews, phase reviews, and project documentation generation, review, and approval.➢ Followed best practices for an agile way of working.➢ Provided guidance and training to team members.

Amsterdam, Noord-Holland, Nl

Investigated customer complaints daily related to product quality and patient safety. ➢ Maintained oversight of the complaints and daily processes to ensure issues were being addressed in a timely and thorough manner and complaint policy and procedures.➢ Monitored the database on a daily basis to ensure the proper designation of calls and complaints.➢ Ensured accuracy of data entry in the appropriate compliance database for final disposition and closure of complaints.➢ Assigned / lead and/or performed investigative tasks to determine root cause and resolution of identified complaints. Worked closely with the Engineering, QE and support departments to complete complaint analysis and document investigation results.➢ Responsible for ensuring the customer complaint review process meets the requirements of domestic and international law.➢ Handled all aspects of adverse event reporting (domestic and international) including investigation of the event, determination of reportability, notification of functional management, follow-up activities, coordination of adverse event review meeting and completion of the regulatory agency reports. ➢ Worked with clients to ensure timely and proper investigation of the reportable complaint issues.➢ Initiated Corrective and Preventative Actions (CAPA) for confirmed causes of failures as needed. ➢ Generated and updated departmental procedures and documents to meet regulatory, corporate, and business unit requirements. ➢ Familiar with Field Corrective Action, Health Hazard Evaluation, Risk Management, Customer Information Letter, and other documents.➢ Provided guidance and training to team members.➢ Knowledgeable with TrackWise and OneEms (SalesForce) applications.

Amsterdam, Noord-Holland, Nl

Lead and supported project team activities, including project reviews, phase reviews, and project documentation generation, review, and approval. ➢ Technical PT (Product Test) point of contact for the offshore resources involved in the maintenance and patch releases activities. ➢ Performed software/hardware installation/upgrading for iSite PACS system.➢ Interacted with the Customer Care team, Developers, Product Management in order to clearly define the product features and resolve customer issues. ➢ Addressed and escalate product related problems that get reported via the customer sites. ➢ Validated 3rd party integration systems: Power Scribe, Talk Station, Voxar, View Forum, Orthoview, PET / CT Viewer, and Workflow Layer Tools (Assignment and Resident Workflow, Critical Findings, ED-Rad, iSite Chat / Mail and WFL Administrator Portal).➢ Created the Requirements Traceability Matrix (RTM) for specification to test case correspondence.➢ Reviewed and decipher software design documents and technical specifications (FRS, MRS, and ECR).➢ Developed effective test cases, risk analysis, and procedural documents and maintain the changes accordingly during the software life cycle. ➢ Performed Cross-Platform / Cross-Browser, Compatibility, and GUI / Usability testing. ➢ Reviewed documentation and provide feedback to the Project Management and Product Management. ➢ Participated in FDA, ISO, and CMMI audits.➢ Tested software in development, support software in production (client and server). ➢ Validated/released hotfixes to the customer care team.➢ Developed verification test plans, test procedures, and test summary report.➢ Interacted with cross-functional teams and Program Managers to resolve complex issues and make decisions➢ Allocated resources to various projects to meet business goals➢ Held weekly bug review meeting with a cross-functional team to prioritize defects fixes. ➢ Mentored other team members.

Responsible for verifications and validation for various Client/Sever iSite PACS modules. Created Test Plans, Test Cases, and Test Reports. ➢ Reviewed and deciphered software design documents and technical specifications (FRS, MRS, and ECR). ➢ Developed effective test cases, risk analysis, and procedural documents and maintain the changes accordingly during software life cycle. ➢ Addressed and escalated product related problems that get reported via the customer sites. ➢ Validated hardware platforms, performing vendor tests, develop installation/configuration documentation. ➢ Performed Cross-Platform/Cross-Browser, Compatibility and GUI/Usability testing. ➢ Tested software in development, support software in production (client and server). Validate/release hotfixes to the customer care team.➢ Developed installation/configuration documentation, and provide an escalation point for customer-related issues reported. ➢ Tested product features and hotfixes/patches with focus on client workflow and functionalities. ➢ Interacted with the Customer Care team, Developers, Product Management in order to clearly define the product features and resolve customer issues. ➢ Validated the following 3rd party integration systems: Power Scribe, Talk Station, Voxar, and Orthoview.➢ Responsible for validation for the PACS products to assure quality and performance.➢ Performed software/hardware installation/upgrading for PACS system.

Oakland, California, Us

Worked as a Clinical Medical Assistant/EKG Technologist in several departments such as Medicine, Cardiology, Cardiovascular Surgery, Cath Lab, and Urgent Care units. ➢ Performed direct public contacts and interviewed patients to acquire detailed, personal, and confidential information. ➢ Interviewed patients and measure vital signs and other pertinent information as required by the department. ➢ Records information in patients’ medical records. Prepares treatment rooms and patients for examination.➢ Assisted the clinician with the care of the patient. Inventoried, ordered, and replenished medical supplies and materials. ➢ Scheduled appointments, performed clinical tasks, and completed appropriate forms as required by the department. ➢ Promptly responded to alarms and patient requests. ➢ Managed difficult or conflict situations constructively. ➢ Performed ECG’s. ➢ Prepared treatment rooms and patients for examination.➢ Handled inventories and orders and replenishes medical supplies and materials.➢ Acts as a resource and mentor to new employees, students, and other team members

Medical/Health Management And Clinical Assistant/Specialist/Ekg Technician

Education record