Michelle S. Email & Phone Number

Fitzroy, Victoria, Australia

COVID-19 Response team

Melbourne, Victoria, Australia

Dubai, Uae

- Handles the tasks of coordinating, supervising and managing daily activities of the medical admin team- Manages activities related with patients operation and a few financial operations- Works directly with patients and staff to maintain appropriate standards and practices of the health organization- Handles the tasks of scheduling, staffing, record-keeping, and maintenance of necessary supply levels - Arranges appointments for patients for diagnostic tests - Schedules appointments and meetings between doctors and patients and are required to educate patients about what their rights are and how they will be expected to act during a procedure- Stays current on new laws and regulations, and work to ensure compliance with health authority rules and works to improve the efficiency and quality in the services delivered by the healthcare institution represented- Sets up protocols for various medical services; manages the daily operation of the organization by creating and implementing policies and procedures- Assists with physicians and staff travel arrangements and setting up meetings- Compiles and record medical charts and reports and manage correspondence for the doctor’s / surgeon’s office- Resolves insurance queries, Obtains pre-certification/ approval for services with insurance companies- Assists with physician’s and staff travel arrangements and setting up meetings- Ensures customer service excellence at the facility

Manila, Philippines

- Worked with a variety of patients, from pediatric to geriatric, or specializing in one of numerous possible areas such as intensive care, cardiac care and neurologic care

Alabang, Philippines

- Analyzed customer inquiries and assist for all services offered by organization and ensure resolution for same. - Prepared reports for workload and perform quality assurance - Monitored customer care goals and develop improvements in customer care services. - Coordinated with various departments and customer and resolve all technical and operation issues- Administered all operations for relaying messages and problem resolution.

Master Of Nursing Science

Bachelor’S Degree, Bachelor Of Science In Nursing

Activities and Societies: Student Supreme Government officer Critical Care Nursing Program/ Course committee member Football, Hikers Society