Michelle S. Email & Phone Number

Toronto, ON, CA

Austin, Texas, US

RoverPass, the ultimate reservation software, makes the reservation process easy to manage by streamlining your day-to-day operations and provides the most comprehensive set of campground management features to help owners save time and money. Take reservations instantly online and automatically track your availability for each site at your property. With.

Austin, Texas, US

RoverPass, the ultimate reservation software, makes the reservation process easy to manage by streamlining your day-to-day operations and provides the most comprehensive set of campground management features to help owners save time and money. Take reservations instantly online and automatically track your availability for each site at your property. With.

• WhiteHat Solution is a world-class consulting, training, and project management firm that supports businesses in their start-up and growth journeys. Our focus is on solving challenges and improving efficiency to.
• Project management, resource allocation, budgeting, communication planning, training and support
• Building and leading senior leadership teams
• Establishing SOPs, operational plans, and QA standards for departments
• Developing KPIs, training guides, sales forecasts, and funding pitch decks
• Implementing cost-saving measures, resulting in a 15-30% reduction to date

Unionville, ON, CA

• Combining the strength of 3 multi-billion dollar industries; Travel, Blockchain, and Direct Sales, MTB offers a proprietary SaaS platform providing entrepreneurs a unique business opportunity with access to.
• Project management and budget control of high-level, deadline driven and complex software and app releases in travel, cash back, digital currencies, crowdfunding, e-commerce and not-for-profit.
• Global field development and training.
• Marketing, sales and incentive planning and execution.
• Mandated to lead and develop a strong executive team and solid management teams.
• Hands-on experience in ICO's, from concept to completion.

• Delivering world class training on a global basis, LEO offers an interactive eLearning platform with certified courses delivered in multiple languages. As a Global Director my role involved:
• Spearheading SaaS platform development and launch for LMS and affiliate marketplace.
• Key role in development and release of a digital currency on the BTC Blockchain.
• Digital currency and eLearning training and education for field reps.
• Attracting world class trainers to utilize the platform for their curriculum.
• Creating the procedures and internal training of on-boarding both trainers and clients.

• Contracted to launch the start-up of a new Canadian direct sales company specializing in luxury European jewellery,
• Project management of the design and customization of corporate and field business operating systems.
• P&L oversight.
• Inventory analysis and projections for JIT delivery.
• Led all Sales and Marketing initiatives, campaigns, incentives and communication programs targeted to increase adoption rates while decreasing churn rates.
• New market development and expansion.

Lenexa, Kansas, US

• Retained by this leading US direct sales company to launch the Canadian start-up and provide overall operational leadership of the Distribution, Fulfillment, Logistics, Call Centre, HR, IT and Admin.
• Transformed business from startup mode to highly efficient operations through staff development, cost control, and service reinforcement.
• Improved effectiveness, efficiency and flexibility of distribution operations through the implementation of continuous improvement processes, freight cost reductions, reduced cycle times and improved SOPs resulting in.
• Increased revenues year over year to reach over $100 million in cumulative sales in less than 4 years through effective sales and operations management.
• Hired, coached, trained and built teams to exceed performance targets, develop new skills and increase competency.
• Improved on-time delivery to 97% by implementing fulfillment demand planning, RF inventory control, and 3PL shipping solutions.

• TBGC is a mid-sized construction company servicing York Region. Hired as an implementation consultant to start-up and spearhead expansion, I was further retained as General Manager and Vice President of Operations to.
• Hired, trained and managed a sales team, successfully increasing revenues from $800,000 to $1,700,000 in less than one year.
• Managed day to day operations including sales, human resources, purchasing, accounting and service.
• Sourced location, negotiated the lease, and oversaw the launch of a new office.
• Developed corporate project management controls to increase on-time/on-budget deliverables.
• Implemented and managed strategic financial forecasts and budget controls.

North York, Ontario, CA

• A leading nonprofit provider of emergency medical information services for Canadians with medical conditions and special medical needs. With more than one million Canadian members, this company is recognized and.
• Successfully delivered an initial operational cost control of $150,000 in the first year.
• Re-engineered processes resulting in reduced delivery times and the elimination of waste.
• Negotiation of partnership with a major manufacturer to develop and release a new product line opening underutilized retail channels.
• Project management and cost effective development of new product releases and expansion product lines to revitalize member renewal.
• Championed the successful launch of an outbound telesales department to reactivate lost members and solicit donor revenue critical to the nonprofit fundraising efforts.

Toronto, ON, CA

• MHS is a globally recognized publisher/distributor of tests and assessments for the mental health and organizational development industries. Clients include Psychiatrists, Psychologists, Department of Defense, FBI.
• Aggressively reduced costs by over 33% while managing to channel 11% more volume through the system and maintain exceptional service levels and JIT inventory levels.
• Orchestrated creative workflow planning which resulted in a 31% savings over budget with improved efficiencies and increased productivity.
• Spearheaded cost controls, space optimization and capacity utilization, resulting in a facility management cost recovery of over 25%.
• Collaborated with other Senior Management members to create crisis management and disaster recovery guidelines assisting teams in managing unforeseen risk without interruption to service delivery levels.
• Developed and managed teams to adherence of qualitative, quantitative and service delivery metrics.