Michael Taiwo Email and Phone Number

Works in capacity as an operation line manager, driven with company’s goals and deliverables.Responsible for business performance and achieving key performance indices parameters,Average holding time, quality experience, login hours, attendance, attrition, downtimereduction e.t.c.Utilizes inbound and outbound lines of core business communication models in driving complexissue resolutions and improving customers satisfaction.Make calls to customers to evaluate customers Net promoters score (NPS), customersexperience index and consumer satisfaction ratings.Reports daily progress in the corporate business tracker for senior management assessmentand next business decision statement.Assist in coordinating team while ensuring work flow process for service delivery are structuredand targeted to daily achievement of goals.Coordinates team bonding, measures staff intriguing energy level, team participation,awareness to general information, pro activeness and self creativity.Drives adherence to procedures and compliance requirements as laid out in company policy.Coordinates and oversees huddle sessions, bridging gap on product knowledge to upskillagents.

Architectural designing, construction and Supervision