Mic James Miller Email & Phone Number

Wilsonville, Oregon

Leads the NW Distribution Center for a high volume Telecom Industry Supplier and 3PL.

Medford, Or And Louisville, Ky

- Successfully led the company’s rapid growth in business to consumer ecommerce order fulfillment team of up to 100 employees that regularly shipped 3,000-5,000 boxes daily and consistently exceeded customer service expectations. - Effectively and efficiently managed unpredicted 350% shipment (revenue) growth over a 6 year period. Hired and Lead a team that efficiently and accurately managed $10-12 million in rolling inventory and $50-plus million in receivables per year including different levels of JIT (Just In Time) inventory. Inventory control (accuracy, receiving and age) percentages were consistently above warehousing standards.- Was the project manager in the largest project in company history, fully implementing a new 228K sq. ft. Distribution Center in Louisville, KY that came in under the $1 million dollar budget and met the successful launch date goal. Implemented and managed improvements within the Distribution model that was instrumental in customer satisfaction and resulted in the growth of the company’s revenue. Reduced pick/pack times and increased order throughput and transit times were the result of a positive, consistent and reliable team based environment.- Reduced operational costs by negotiating supply (general supplies to corrugated and the necessary peripherals) contracts and was essential in transportation review and negotiations.- The Bizrate customer review site consistently gives Order Fulfillment related categories for MCSS.com their highest marks.- Lead, designed and managed the full implementation of the companies Outlet/Retail storefront that came in under budget and met the Grand Opening goal.

- Efficiently and effectively managed and directed a Parts and Service Dept. team that exceeded the Principle (owner), the Sales Dept., and customer's expectations. The Part and Service Dept. continuously exceeded YOY growth and outpaced industry goals for sales dollars per unit sold by the Sales Dept.- Implemented policies and protocol in the Service Dept. to improve customer satisfaction and improve departmental revenue by 20% over prior year.- Improved sales revenue by 12% and increased inventory control (reduced shrink, increased turns, and decreased aged inventory) in first year of Parts and Service Director.- Worked with OEM brands (and their many different protocols and ops system) to handle any P&A and Service related issues.- Worked closely with customers and Sales/Finance Dept. leaders to sell products and services, resolve any questions, issues and concerns.

Springfield, Or

- Started a family business that quickly became the most popular independent V-Twin motorcycle shop in Oregon.- Assisted in creating the brand, advertising schedule, and business model. Learned HTML and designed original website. Was in charge of customer service, inventory management and showroom floor layout.