-Led service and delivery strategy across all communication channels, geographies, and products for a portfolio of over 150 Vintage Supercars, (Lamborghini, Ferrari, etc.)-Managed a team of professionals to implement, improve, and drive customer satisfaction.-Collaborated with Product, Engineering, and Analytics teams to align service strategies with company objectives.-Optimized customer and merchant experiences: minimizing response times and maximizing logistical integrity.-Developed KPIs and utilized data-driven processes to monitor performance and maximize revenue while managing costs.-Implemented risk mitigation strategies and ensured compliance with agency/regulatory requirements.

-Conducted comprehensive geographic and financial analysis for property assets, forecasting future expenditures and developing strategic plans.-Presented actionable financial plans to HOA/COA boards, enabling effective decision-making and implementation of new strategies.-Led on-site field visits to assess and document asset conditions, creating detailed 3D models and comprehensive reports.-Acted as a continuous liaison for communities, addressing future needs and inquiries, and supporting long-term client relationships.

Directed, planned, and coordinated programs to ensure successful operations across all departments. Filled in for the General Manager as needed and took on Duty Manager responsibilities to support the overall management team.-Operational Oversight: Implemented and enforced policies and procedures for departmental operations, ensuring a safe and efficient environment throughout the facility.-Team Leadership & Development: Managed, trained, and provided guidance to employees. Created and maintained the weekly manager schedule to optimize staffing and support operational goals.-HR & Staffing Support: Recommended hiring, termination, suspension, and promotion decisions to the --General Manager based on performance assessments and operational requirements.Focused on maintaining operational excellence and team development during the temporary assignment, ensuring seamless management and continuity.

In this role, I managed the Merchandising, Front-End and Member Services departments, overseeing a team of over 100 employees to ensure exceptional member service and efficient retail operations. As a key holder and on-site duty manager, I was responsible for the safety, security, and smooth functioning of daily activities.-Team Leadership & Development: Trained, scheduled, and led a diverse team, fostering a culture of service excellence and operational efficiency in a high-volume retail environment.-Operational Management: Coordinated staffing and implemented strategies to maintain a seamless flow of customers through checkout, optimizing cashier performance and reducing wait times.-Safety & Security Oversight: Enforced safety protocols and security procedures to protect employees, customers, and company assets, minimizing risks and maintaining compliance.-Customer Service & Satisfaction: Addressed and resolved customer and employee concerns, ensuring a positive experience and high service standards.-Hands-on Support: Stepped in to perform front-end duties during peak times, supporting team members and maintaining service quality.-Strategic Planning & Execution: Developed and executed plans for special promotions and operational initiatives to enhance customer engagement, increase sales, and improve productivity.-Oversaw and coordinated the merchandising of the sales floor from afternoon until closing.-Maintained the quality of the sales floor and ensured the company's cleanliness and safety standards were always upheld.-Oversaw the receiving of 3-4 warehouse shipments daily while maintaining accuracy of inventory, tags, ensuring temperature control, and more.-Led, scheduled, provided training, and feedback to 45 employees.

-Assisted the Front-End Manager in overseeing and directing Front-End, Member Service departments, and other areas of the warehouse.-Led the Front-End Supervisor team.-Oversaw customer service needs by providing answers to questions about products, interacting with customers, taking payments and processing refunds, and ensuring that the Costco store policy is implemented.-Established and optimized schedules for 80-100 employees to keep coverage and service in line with forecasted demands. Wrote and performed employee reviews as needed.-Ensured that the front end, register, food court, member service areas are kept clean, well-maintained, and organized.-Increased Executive Membership enrollment by 6% YoY.

-Oversaw and coordinated the merchandising of the sales floor from afternoon until closing.-Maintained the quality of the sales floor and ensured the company's cleanliness and safety standards were always upheld.-Oversaw the receiving of 3-4 warehouse shipments daily while maintaining accuracy of inventory, tags, ensuring temperature control, and more.-Led, scheduled, provided training, and feedback to 15 employees.

-Responsible for merchandising the Center area of the sales floor including clothing, wine, snacks, and seasonal products-Developed and implemented a sales and merchandising plan for the Center area. Managed work and performance for 18+ employees.-Coordinated and participated in merchandise moves to ensure proper flow of department for optimal sales.-Forecasted demand for seasonal products 2-3 months in advance, responsible for securing proper inventory and making sure it was fulfilled and optimized for its allotted space.

-Scheduled, developed, counseled, trained, and directed a team of 12 employees that serviced 30-50 vehicles per day.-Implemented a Tire Pressure Monitoring (TPM) sales program resulting in an increase of TPM sales by 40% YoY for two consecutive years creating the most successful program in the region.-Maintained up-to-date knowledge on the car and tire industry to properly advise clients on their purchase.-Recognized in the company-wide magazine, Costco Today, for outstanding customer service.-Received several national certifications and on-site training with multiple tire manufacturers throughout the country.

-Developed and implemented marketing plans to meet membership goals and increase warehouse sales.Attended and participated in community events, trade shows, Chamber of Commerce meetings, and local charity events to ensure excellent community relations.-Responded to member concerns and processed all refunds.-Provided prominent and courteous member service.-Researched and corrected membership problems.

-Oversaw merchandising duties and a team of 12 employees for the Hardlines area of the sales floor, including: major electronics, jewelry, housewares, sporting goods, small appliances, domestics, hardware, and automotive..-Orchestrated the creation and building of the hardlines sales floor prior to the opening of a brand new Costco warehouse.-Coordinated and participated in merchandise moves ensuring that the correct product was always on display in order to fulfill sales goals.-Monitored employee performance to ensure best merchandising and sales practices and standards were followed.-Maintained current knowledge of area product.