Mick Barnes Email & Phone Number

Having been made redundant by HSBC in February 2017 I took the opportunity to spend time with my young family and become the prime care provider to my children. This allowed my partner to go back to work full-time.Now that the children are in full-time education I can begin a search for a new role. I am excited and driven to get back into full-time work as soon as possible and believe I have the experience and expertise to get up to speed very quickly.

London, United Kingdom

• Administered the multiple branch network of routers and switches, including configuration and deployment of LAN/WAN• Provided desktop support for network end-users, involving root cause analysis and troubleshooting to minimize business impact• Utilized Cisco Network Compliance Manager (NCM) and command line to implement configuration changes to switches and routers• Managed internal BAU requests for network port provisioning using best practice for configuring services server on the network• Provided access point configuration and used Cisco Prime to manage functionality of both branch and head office WIFI networks• Managed the installation of a multi-branch network of CCTV systems, including cabling, camera port provision and configuration• Configured, managed and monitored firewalls to secure network traffic, including configuration and complex troubleshootingKey achievements:• Project managed the Cisco global memory replacement program working with Cisco Systems to replace up to 400 faulty components across the UK HSBC estate Successfully completed the Cisco project end-to-end with no impact on network stability and subsequently safeguarded all network infrastructure • Implemented a change in network provider from Vodafone to BT to provide WAN connectivity to approximately 33 sites with zero impact Achieved substantial cost savings due to the successful management of the HSBC Head Office Campus Sites BT WAN migration project• Effectively managed the Head Office WIFI refresh project involving the upgrade and provision of wireless services to approximately 25 sites Selected third party resources to complete the project to successful conclusion without impact on existing services and site staff

London, United Kingdom

• Managed a team of 7 IT Analysts to deliver technical assistance and precision in the configuration of IT devices to staff within the HSBC estate• Receptive to end-user needs in relation to software and hardware requests, including administration of the Global Service Request System• Created complex project plans to organise the Internal Moves and Changes function within 8CS, including the trading floorsKey achievements:• Delivered new, highly-configured desktop computers, laptops and IT peripherals to staff located throughout NHQ and campus sites• Developed experience in the use of the Group Service Request (GSR) system to become a subject matter expert (SME) for colleagues

London, United Kingdom

• Created stability on the trade floor by configuring, deploying and troubleshooting workstations, PC's , laptops and printers , • Responded directly to executive level requirements for a range of mobile devices, phones and telecoms equipment , Blackberries , Apple Iphones• Administration of user accounts through Active Directory• Conducted root cause analysis to diagnose and successfully resolve problems with applications and key operating systems - Windows XP , Windows 7, 10Key achievements:• Documented lessons learned and best practice in configuration projects to significantly contribute to successful future projects • Defined and documented procedures, standards and settings for colleagues to manage installation sequences and back-up projects• Part of team involved in a number of major hardware and software upgrades and deployments on the trade floors and back office areas

• Data Centre Management • Load Balancing Configuration • Desktop Support • Trade Floor Support • PC / Laptop Support • Network Analyst • GSS Configuration • F5 Load Balance • DNS Configuration • End-User Access Rights • Resource Record Creation • VLAN Administration• Switches/Routers • Network Infrastructure • IT Project Management• Windows XP, 7, 10 • Blackberry admin • Active Directory• MS Office

London, United Kingdom