Octopian is a privately-owned entity established in 2005 to enable global organizations with IT hardware and software services. Now, with over 30 operational offices and regional offices in Dubai, Germany, Mexico City, Singapore, and The Seychelles, Octopian uniquely supports client and end-user IT infrastructures with remote and on-site hardware and software managed services in every corner of the world. Clients across industries, from start-ups to multi-national enterprises, rely on Octopian for unmatched support and service quality and reliability.Managing Octopian’s Americas IT Services operation, I established our Mexican headquarters and created the infrastructure to service the region – USA, Canada, Caribbean, Mexico, and LATAM. I lead all America’s sales and service delivery, supporting clients requiring mission-critical SLAs, expanding the client-base and network at a significant rate year over year.

ESP provides IT support solutions for multinational organizations across the globe with a stronghold on the aviation industry.I successfully grew ESP’s footprint in the Americas by securing new contracts with leading airline and telecom providers, often taken over from some of the world’s largest IT service providers. Contracts included: a multi-year contract with one of South American’s leading airlines for ESP to provide IT Support to 76 Airports in the Americas, large, multi-year contracts with two of the largest global telecom organizations in the world in Argentina and Colombia.

Leading a large team across the region, I developed and expanded ESP’s field service and managed resource operation throughout the Americas. A hybrid infrastructure of direct subsidiaries and a partner network enabled support in North America and Latin America, securing a multi-million-dollar contract for one of the world’s largest managed service providers placing over 75 FTEs onsite throughout the region. I also managed the transition from customer internal IT staff to outsourced for two of the world’s largest pharmaceutical companies and a global nutrition company, expanded ESP’s support in the region for two global airlines, and grew ESP’s business with the global leader in aviation telecom in LATAM.

Developed and implemented global field service IT solutions for airlines and international multi-vendor service organizations.

As the owner of B2 Americas, customers and partners rely on me for my Americas expertise. I help global IT service organizations develop infrastructures, find partners and acquisitions, and ultimately establish operations throughout the Americas. Clients have included ESP Global Services, Zion Brazil, Focus on services SA de CV, Infosys, Fujitsu, and Omni Data Systems USA.

DecisionOne Corporation is one of the largest global independent technology support organization in the TPM and ISO markets.Reporting directly to the CEO, I managed all of Decision One’s international field service partners, onboarding new partners in Europe, Australia, the Caribbean and Latin America. I also helped the D1 sales team win multiple global contracts.

Focus on services is a Mexican service provider with a broad portfolio of IT services and a presence in more than 16 countries in Latin America.I grew the company’s multi-vendor platform services and geographic expansion from Mexico to the entire Latin America region, opening subsidiaries and acquiring smaller organizations. Customers included Dell, HP, WWTS, SMS and DecisionOne’s airline customers.

As part owner of this IT services company acquired by UPS in 2001, I managed its development of field service and logistics operations in 37 countries, primarily in the Caribbean and Latin America, growing the organization from 5 -1,000 employees and contractors. Grew profitability month-over-month in the company’s 11 years. The customer base included American Airlines, Continental Airlines, Virgin Airlines, Sabre, Galileo, Dell, HP, Palm, 3Com, Silicon Graphics, and most USA third-party maintainers (TPMs). Major accomplishments included:• Enabled Cisco. Dell and HP to ensure global warranty service in the Americas• Acquired Memorex Telex LATAM and DG LATAM from EMC• Acquired TPM companies in Peru, Chile, and Mexico• Open 27 Direct Comlasa subsidiaries in the Region. The UPS acquisition of Comlasa allowed UPS to operate in LATAM and the business has successfully expanded ever since.

Data General was one of the first minicomputer firms and IT services firms of its kind. 1976-1984General Manager, Puerto Rico and the Caribbean, Puerto RicoResponsible for developing and operating Data General’s IT services group in Puerto Rico and the Caribbean, establishing a strong foothold in the region.Field Service Manager, LATAM and the Caribbean, Data General HQ, Boston, MAManaged installation, SLA compliance, and customer satisfaction for the region.Interim Field Service Manager, MexicoManaged the acquisition to open Data General’s Mexico operation and then set-up and managed the country’s field service network.Special Projects Manager, Data General HQ, Boston, MAProvided support and managed special projects in LATAM, working primarily with the acquisition team to grow the distributor network. Country Manager, VenezuelaI resolved an organizational threat and helped the company secure significant government contracts by creating a team of system and engineering specialists.Regional Logistics Manager, Regional HQ, Melbourne, AustraliaResponsible for all inventory procurement and management. Implemented a large-scale inventory system and the regional repair center.Regional Technical Support Manager, Regional HQ, Melbourne, AustraliaPromoted to manage a team of 10 highly qualified engineers to support and solve complex problems for the engineers working in the field.Branch Manager, Auckland New ZealandQuickly promoted to report directly to the Country Manager supporting the company’s significant growth.Field Engineer, Auckland, New ZealandOne of the first hires to provide mission-critical IT support in this region.