Mick Bates Email & Phone Number

I am an IT application support and maintenance expert both in creating and running services that work for businesses and clients. I am experienced in service transition and understand what is important to introduce a new service line or to stabilize an existing one and have overseen the complete application lifecycle including development and enhancement teams.I have run large mixed on and offshore teams supporting landscapes of over 640 applications covering the complete finance, HR & corporate systems estate, creating the balance between service performance and cost effectiveness. I've worked with many services suppliers including TCS, Wipro, TechM, Steria and Accenture constructing mixed teams to bring the best skills forward.I have implemented cloud based solutions using Amazon AWS as a cost effective replacement to conventional hosting and setup ITIL based support services to make them viable alternatives. I have also procured and implemented SaaS solutions working with multiple suppliers including Oracle and Accenture to make a cohesive secure and reliable solution and have implemented offshore SaaS models with Oracle implementing Oracle Financials globally.I have a history in Treasury and high finance in the corporate environment running a variety of systems including Sungard Quantum & AGRisk and Wall Street City Financials creating reliable service and stakeholder engagement models.

Listed skills include Project Delivery, Solution Architecture, Business Analysis, Telecommunications, and 36 others.