• Responsible for all operational aspects of the T-Mobile Arena ticket operation including manifest creation, event creation coordination with the ticketing vendor, seat blocking for all entities involved with the events; presale coordination, on sale coordination, ticket delivery, sales reporting, and financial settlement. • Direct contact with promoters, booking team, ticketing vendor, and venue management team on all aspects of Event coordination.• Responsible for developing, implementing and managing policies and procedures for the opening of the T-Mobile Arena Box Office.• Developing strategic and technological plans for implementing a new ticketing system, Outbox, across the three Joint Venture Box Offices for the Las Vegas Arena Management Company.• Responsible for creating and posting job descriptions, screening and interviewing applicants, and hiring Management, Supervisor, and On Call positions for the T-Mobile Arena Box Office.

• Direct contact with the corporate ticketing team, venue box offices, contact center, and development team on all aspects of system use with the Archtics System, Archtics Ticketing Service and API extension use, AccessManager ticket scanning and System Data delivery for third party reporting.• Responsible for developing, managing and strengthening the partnership between Information Technology and Corporate Entertainment Ticketing.• Developing joint strategic/tactical technology/business plans, and product development/capability roadmaps to ensure capability is delivered on time and within budget to support the needs of Corporate Entertainment Ticketing.• Matrix management of the various Information technology technical functions and enterprise services, such as integration, information management, project management, testing to deliver solutions in support of the candidate’s business function.• Translating business needs into understandable technology requirements to ensure the delivered solutions effectively support Corporate Entertainment Ticketing.

• Lead the implementation of the Outbox Ticketing System for AEG clients in Denver, Kansas City, and Los Angeles including timeline planning, system- level training, initial system administration, and full-user implementation.• Responsible for training and user acceptance for the LiVTEL Contact Center implementation in Denver including system-level training, initial system administration, and full-user implementation for the Denver and Houston markets.• Leading demonstrations and analytical meetings with potential clients on the advantages and workings of the Outbox system.• Providing operational support.

• Lead Project Manager for the installation of the nine MGM/Mirage properties, including full business analysis, timeline planning, system-level training, initial system administration, and full-user implementation for their twenty-three entertainment venues.• Project Manager for the 2009 Presidential Inauguration responsible for the operation of all ticketing aspects for sixteen Inaugural Balls, the Inaugural Parade, Prayer Service, dinners, and the Inauguration Ceremony.• Overseeing the development of local client training and support structures used throughout the company to assist clients with computerized ticketing functions.• Serving as liaison between the company and its major sporting clients in managing their operations concerning system use and upcoming enhancements.• Responsible for managing all aspects of client relationships involving computerized ticketing, including building the manifests, creating plan and individual events, invoice generation, credit card and lock box payment setup, user training, full system implementation, and report generation for balancing sellers, sales, and performance statements.• Developing a complete operations and customer service model to oversee the support structure for Texas-based clients.• Developing, implementing, and managing the support structure for the Advanced Product Suite rollout to the majority of the Ticketmaster season client base.• Developing and implementing policies and procedures to manage the conversion of new clients from their existing platforms to the Advanced Product Suite in an orderly and measured timeframe.

• Responsible for all facets of the ticket operation concerning baseball operations for Phoenix Municipal Stadium including game day reconciliation, preparing daily deposits and developing staff training.• Managing computer ticket operation for the Oakland A's Spring Training and the Phoenix Firebirds season.• Overseeing season ticket placement, invoicing, payment and distribution for the regular season and playoffs.• Organizing regular season and playoff advanced and day of game sales.

Interfacing with the Ticket Manager to ensure all daily activities and schedules are met. • Managing computerized season ticket payments and distribution.• Organizing advanced sales, day of game sales, game statements, and daily deposits.• Training and scheduling ticket office staff.